Lawrence Ramm

**** ****** **** #***, ******, VA *2102 703-***-**** adaxfw@r.postjobfree.com

Skills

Experience

Xamach Dos, Tulum, Mexico 04/2019 – 11/2019

Property and Guest Manager

Responsible for bookings and guest interactions to ensure high satisfaction rating

Set up installation and payment with local utility companies and other services required for efficient running of the property

Hired local staff for kitchen and property maintenance

Sabbatical 08/2017 – 04/2019

The World Bank Group, Washington, DC 07/2014 – 07/2017

Technical Support Coordinator – Tier 2/3 02/2009 – 07/2013

SPOT Award 2013

Results oriented when managing BMC Remedy Online Ticket Management System in addition to RMM alerts and notifications; 100% compliance with SLAs

Recognized by senior management for communication and technical skills in resolving complex issues such as creating solutions for non-integrated systems

Developed procedures for newly acquired hardware and software such as mobile and conference technology

Provided comprehensive technical support to the five entities of The World Bank Group locally and internationally where my language skills were an asset within the multi-cultural environment

Migrated over 500 computers and laptops to new Win OS Enterprise ahead of schedule

Planned and set up, for various World Bank events, audio-visual conferencing equipment and software including Adobe Connect, Polycom VC, Cisco WebEx and GoTo meeting, Jabber, ooVo Pro and iMeet

Efficiently resolved complex technical issues concerning active directory management, software configuration, hardware functionality, printing and network stability/security

Achieved an excellent track record per end-users’ feedback

Covision, Washington, DC

Technical Director 08/2013 – 04/2014

Responsible for opening Covision Washington, DC office

Evaluated the scope and clients needs for each event; managed the logistics of all required hardware, including shipping to the events site (U.S. and international), as well as logistics with local contractors

On-site execution of process, technology and proprietary software

Provided the client with raw data in real-time, insights and next steps

Documented processes and procedures to meet clients’ SLA

Provided internal support for MAC computers and MAC OS

The Container Store 07/2006 – 02/2007

Visual Sales Manager

Lead the merchandising team to achieve perfect product presentation according to the company’s visual standards

Took great pride in seasonal campaign set-ups, maintenance, merchandise processing, signs, props and overall store appearance

Languages

French, Italian, Spanish, Mandarin and Russian

Education

University of Miami, Master Course in Computer Science and Physical Therapy

Defense Language Institute, Russian immersion program

New Horizons Computer Learning Center, IT career training and certification preparation

Retail Sales management

Multi-Lingual

Customer Service management

Data Analysis management

Tech Support management

Creative Thinking management

Project Management

Team Coordinator management

Information Security

Vendor Management

Decision Making

Communications

Results Oriented management

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