Electrical Engineer Customer Service
Resume:
Niyas Ali K
Electrical engineer
Mangalore, Karnataka
********.*.***@*****.***
Technical-minded, Electrical and electronics engineering graduate. Looking to leverage my knowledge and experience in the field engineering.
Willing to relocate: Anywhere
Work Experience
Assistant Team Leader
Cogent E Services Private Limited - Mangalore, Karnataka October 2017 to May 2019
• Managed a team of 15 to 20 customer service representatives.
• Prepared and submitted the team performance to supervisor or manager.
• Analysed team performance and provided the feedback to team members.
• Drived business metrics( SLA, revenue, AHT and customer satisfaction etc.)
• Developed and motivated team members to achieve the target.
• Sheduled the roster and shift timings by using Microsoft office products. Customer Service Representative
Cogent E Services Private Limited - Mangalore, Karnataka October 2016
• Handled escalated customer calls and mailes at escalation desk.
• Appropriate and timely followed up unresolved issues.
• Maintained records of interactions with customers in CRM.
• Strong listening and telephone skill
• Knowledge of basic computer system tools, Microsoft office Excel and professional emailing etc. Education
B.E/B.Tech in Electrical and electronics engineering Visvesvaraya Technological University - Belgaum, Karnataka Skills / IT Skills
Good interpersonal and communication skill, Team Management and team leadership, Critical thinking and problem solving, Organizational skill, HTML and C#, MATLAB, Electrical Cad, Electrical measurements, Microsoft office, Javascript
Online Profile
https://www.linkedin.com/in/niyas-ali-k-689a46192
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