Desktop Support Engineer

MOHAMED THAWFEEK.I

Dubai, UAE.

Phone: +*** 054*******

Email: **********@*****.***

MCID: 1701047

CAREER OBJECTIVES

Being a young, aspiring and ambitious Engineer, I am looking for an organization that offers a challenging, stimulating and learning environment to work in and provides scope for individual development and career growth.

CERTIFICATION

Microsoft Certified in Microsoft Certified Solutions Associate (MCSA-H053-4973) Completed a certified course in Hardware & Networking PROFESSIONAL EXPERIENCE

HITACHI PRIVATE LIMITED- INDIA

DESKTOP SUPPORT ENGINEER - (2018 JULY – 2019 May)

• Provide LAN (Local Area Network) and WAN (Wide Area Network) support to end users

• Provide network support

• Provide remote user support

• Handle daily technical support activities on desktop support, network and server management

• Troubleshoot for windows 2000-10 and have good working knowledge of office products and provide printer

• Troubleshooting and escalation of DHCP,DNS, and other network issues

• Responsible for technology engineering and standards for workstation EDUCATION QUALIFICATION

DIPLOMA IN COMPUTER SCIENCE ENGINEERING (20015-2018) PERIYAR CENTENARY POLYTECHNIC COLLEGE – STATE BOARD OF TECHNICAL EDUCATION AND TRAINING, TAMILNADU– INDIA AWARDS AND ACHIEVEMENTS

• State level basketball player and have won various tournaments in school level.

• College basketball player and have won Inter College tournaments. TECHNICAL SKILLS

Desktop Support Engineer

• Windows operating system-windows 2007,windows 2008,windows 2010

• Windows server 2016 configuration-AD services

• Troubleshoot all TCP/IP, and network connectivity issues

• Installing, Configuring and Troubleshooting Network LAN

• Troubleshooting of Hardware & Desktop System Devices

• Installing Configuring and Troubleshooting Operating System in Microsoft Platform

• Monitoring ticket software and attend calls and log tickets

• Coordinate with computer specialists to resolve technical problems Windows Server

• Installation and configuration of windows server

• Windows server-AD services

• Create and Maintaining user accounts-AD services

• Installing and configuring DNS&DHCP

• Troubleshooting active directory and related problems

• Software deployment in windows using group policy

• Installing and administering network print server

• Network folders configuration & Roming profile configuration

• FTP configuration

• Managing backups and restoration

Personal Details:

Father’s name : M.ISMATHULLAH

Sex : Male

Date of Birth : 10:06:1996

Nationality : Indian

Languages known : English, Tamil

Passport Number : S8433203

Visa Status : Visit Visa (Valid up to 27

th

Dec 2019)

Declaration:

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars. Date: (MOHAMED THAWFEEK.I)

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