Portuguese Speaker

Larissa Coelho

Profile

Multilingual analyst and driven sales associate with background on Duty-free cruise retail of multi-brand luxury jewelry, watches, and sunglasses. Professional degree Bachelor of International Relations with substantial knowledge in Import and Export of manufactured goods. Specialist certificated on hospitality, service desk and customer service. Experienced in multilingual translation and tutoring for adults and children. Employment History

Sales Associate at Starboard/Costa Cruises (USA/Italy) April 2018 – July 2019

Assisted the customer with their purchases.

Greeted customers

Improved engagement with merchandise.

Provided outstanding customer service.

Achieve established goals.

Acquired superior product knowledge in sunglasses, jewelry and watches.

Maintained an orderly appearance throughout the sales floor.

Introduced promotions and opportunities to customers.

Cross-promoted products to increase purchase amounts. Hospitality Service Specialist at Costa Cruises (Italy) November 2015 – March 2017

Provided ongoing guest service

Promoted the hotel brand for new onboard guests.

Explained the life on board procedures.

Check-in and check-out procedures.

Answered calls by addressing customer inquiries, solving problems and providing information regarding the Cruise products and services.

Made satellite, international calls and call transfer by extension.

Made announcements by loudspeaker.

Filled in forms and daily reports involving the hotel routine.

Office cleaning and organization.

Lost and found property management, international newspapers printing, contacting port agents.

Assisted guests in hospitals (for medical visit) ashore as language assistant, interpreter in social events, translation of announcements and informative texts.

Details & Contacts

Phone number: +639*********

Nationality: Brazilian

Location: Manila, Philippines

email: **********@*****.***

Links

LinkedIn: Larissa Coelho

https://www.linkedin.com/in/laricoelho

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Skills

Customer Service

Communication

Adaptability

Accurate and detailed

Team player

Ability to multitask

Advanced MS Office Suite

knowledge

Languages

Portuguese – Native Speaker

English – Advanced

Spanish – Advanced

Italian – Advanced

French – Intermediate

Foreign Language Tutor at Blackpool and Go up Idiomas (Brazil) September 2012 – November 2015

Tutoring in English, levels beginner, elementary and intermediate; in Spanish, levels A1, A2 and B1 and in Italian levels A1, A2, B1 and B2.

Planned, monitored and assessed lessons based on the student’s needs.

Used variety of teaching techniques to improve the student participation in the classroom

Implemented reading and writing workshops to encourage the student.

Assisted after-school tutoring program to support the student background reviews.

Education

Bachelor’s degree of International Relations

Pontifícia Universidade Católica de Minas Gerais (PUC Minas) – Brazil January 2014

Courses

Communication Skills

Costa Campus/NLP Coaching School (Italy)

January 2017

Basic Ship Safety Course (STCW/ CBSN)

Shelter (Brazil)

September 2015

Intermediate Course on Ship Protection (DSD/CFPN) COOMAR (Brazil)

July 2015

Ready for Excellence Course for Hospitality Service Specialist Hospitality

Costa campus (Brazil)

June 2015

Export/Import trade agent

Exportaminas (Brazil)

September 2012

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