Qualifications

Well organized, self-motivated, detail-oriented, result driven, team player, with strong work ethics and with 20+ years of experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with team to enhance performance and improve day-to-day processes. Prioritize to achieve project goals and management expectation. Experienced in planning, budgeting, resource management, risk assessment, and documentation to meet project artifact, and ISO/QS compliance.

System Engineering

SDLC: Systems Development Life Cycle

Project Management

Network Management

Vendor Management

Sr. Executive Support

Industry Experience

Technology

Network

Finance

Software/ Hardware

Manufacturing

Sales/Marketing

Status: US Citizen

Marshalls (Leesburg, VA) 6/2018-Current

Customer Experience Coordinator

Role and Responsibilities:

• Responsible for supervising and educating a team of Front End Associates, leading by example to ensure they execute corporate values while navigating the automated retail systems

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service

• Set benchmarks for customer service employees and monitored progress against targets

Relocating to US and expansion of certifications 6/2017-6/2018

Abhar Plastic Industries Inc (Tehran/Iran) 1999-2017

2012-2017 IT Project Manager & Sr. Management Advisor

1999-2012 Injection Molding Product/Project Manager, Process Analyst

Role and Responsibilities: IT Project Manager

Oversee the development and maintenance of the company’s data centers, computer network operations, and technology infrastructure.

Evaluating overall information technology network operations. Overseeing the design, implementation, and maintenance of networks, including local area networks (LANs), wide area networks (WANs), software-defined networks, virtual private networks (VPNs), wireless networks, and other data and voice communications systems.

Managing implementation of firmware upgrade/patches, new releases, changes to existing computer systems and software, network security architecture. Evaluating and procuring new hardware and software to meet company’s needs.

Provide enterprise security policies to protect network from security breaches, disaster situations, and internal/external threats/risks. Provide disaster recovery plans and procedures.

Continuous analyses of technical needs, requirements, and state of the network’s infrastructure design, integration, and operations.

Create both short and long-term enterprise network technology roadmaps based on an understanding of the strategic organizational requirements, technology context, and business needs.

Be involved in making architecture and design decisions across all networking (data, voice, and video) technologies in collaboration with internal stakeholders and vendors.

Ensuring high availability of infrastructure/network through enterprise-wide planning, comprehensive testing, benchmarking best practices, and efficient implementation.

Perform Network Modeling/Topology, Fault Tolerance, Wi-Fi, and Remote Access management.

Environments: VPN, WiFi, Windows Server, AD, ACL, WAN, RAID, SPOF, UTM (IDS/IPS), ), MS office suite

Education & Certification

Active Certifications

CompTIA Security + SY0- 501

CompTIA Network + N10- 007

CompTIA A+, 220-901 and 220-902

Strategic Management Certification- Iran

oDecision making, Resource Allocation, Budgeting, Methodology

Language Skills

Farsi – Proficient

German – Efficient

Spanish – Efficient

Performed translation

B.S., Mechanical Engineering (Solids) - Iran

Injection molding machines & handling systems - Austria

Advanced plastic mold creation - Italy

EPP & EPS (Expanded Poly Styrene) molding machines - Germany

Plastic materials, properties, and applications - Germany

Mold creation and plastic injection - Portugal

Flock coating - Germany

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