Qualifications
Well organized, self-motivated, detail-oriented, result driven, team player, with strong work ethics and with 20+ years of experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with team to enhance performance and improve day-to-day processes. Prioritize to achieve project goals and management expectation. Experienced in planning, budgeting, resource management, risk assessment, and documentation to meet project artifact, and ISO/QS compliance.
System Engineering
SDLC: Systems Development Life Cycle
Project Management
Network Management
Vendor Management
Sr. Executive Support
Industry Experience
Technology
Network
Finance
Software/ Hardware
Manufacturing
Sales/Marketing
Status: US Citizen
Marshalls (Leesburg, VA) 6/2018-Current
Customer Experience Coordinator
Role and Responsibilities:
• Responsible for supervising and educating a team of Front End Associates, leading by example to ensure they execute corporate values while navigating the automated retail systems
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
• Set benchmarks for customer service employees and monitored progress against targets
Relocating to US and expansion of certifications 6/2017-6/2018
Abhar Plastic Industries Inc (Tehran/Iran) 1999-2017
2012-2017 IT Project Manager & Sr. Management Advisor
1999-2012 Injection Molding Product/Project Manager, Process Analyst
Role and Responsibilities: IT Project Manager
Oversee the development and maintenance of the company’s data centers, computer network operations, and technology infrastructure.
Evaluating overall information technology network operations. Overseeing the design, implementation, and maintenance of networks, including local area networks (LANs), wide area networks (WANs), software-defined networks, virtual private networks (VPNs), wireless networks, and other data and voice communications systems.
Managing implementation of firmware upgrade/patches, new releases, changes to existing computer systems and software, network security architecture. Evaluating and procuring new hardware and software to meet company’s needs.
Provide enterprise security policies to protect network from security breaches, disaster situations, and internal/external threats/risks. Provide disaster recovery plans and procedures.
Continuous analyses of technical needs, requirements, and state of the network’s infrastructure design, integration, and operations.
Create both short and long-term enterprise network technology roadmaps based on an understanding of the strategic organizational requirements, technology context, and business needs.
Be involved in making architecture and design decisions across all networking (data, voice, and video) technologies in collaboration with internal stakeholders and vendors.
Ensuring high availability of infrastructure/network through enterprise-wide planning, comprehensive testing, benchmarking best practices, and efficient implementation.
Perform Network Modeling/Topology, Fault Tolerance, Wi-Fi, and Remote Access management.
Environments: VPN, WiFi, Windows Server, AD, ACL, WAN, RAID, SPOF, UTM (IDS/IPS), ), MS office suite
Education & Certification
Active Certifications
CompTIA Security + SY0- 501
CompTIA Network + N10- 007
CompTIA A+, 220-901 and 220-902
Strategic Management Certification- Iran
oDecision making, Resource Allocation, Budgeting, Methodology
Language Skills
Farsi – Proficient
German – Efficient
Spanish – Efficient
Performed translation
B.S., Mechanical Engineering (Solids) - Iran
Injection molding machines & handling systems - Austria
Advanced plastic mold creation - Italy
EPP & EPS (Expanded Poly Styrene) molding machines - Germany
Plastic materials, properties, and applications - Germany
Mold creation and plastic injection - Portugal
Flock coating - Germany