Customer Service Manager

Madan Kumar Gadtaula

***** ********** *****, **********, **, 20874

Cell: 240-***-****

Email: ***********@*****.***

Objective: Entry level position in the IT/Cybersecurity field

Profile: I’m a student, recently graduated with an Associate degree from Montgomery college, majoring in Cybersecurity program. I’m looking for an opportunity to start my career in the IT/Cybersecurity field. I hope to find an entry-level position to gain experience while I work towards completing my degree.

Education: University of Maryland Global Campus

Bachelor’s degree September 2019 – Present

Majoring in Computer Networks and Cybersecurity

Montgomery College

Associate degree in cybersecurity September 2016 - August 2019

GPA 3.4

Dean’s list on first three semester

Tribhuvan University (Nepal) September 2010 - December 2013

Bachelor’s degree

Majoring in Accounting

Kankai Higher Secondary School (Nepal) September 2007 - May 2010

High school (Class 11-12)

Studied with full scholarship as a ranker student

Majoring in Accounting

Kankai Ma.Vi. (Nepal) May 1997 - May 2007

High school (Class 1-10)

Certification : Testout Linux pro

Certification date : 12/14/2018

Teaching license for elementary school (Nepal)

Certification date: 03/10/2012

Relevant Skills:

●Can use and patch OSs:

-Windows (Vista, 7, 8, 10), Microsoft Servers (2008, 2012, 2016) MacOS, Linux (Ubuntu, Kali, Fedora)

-Experienced with Microsoft Word, Excel, and PowerPoint

Familiar with using VirtualBox

-Can create VMs and use them.

-Create Snapshots and restore to the prior settings.

●Know how to Implement network security defenses

-Can identify the key features and functions of clients and servers, routers, firewalls, IDSs, VPNs, and antiviruses.

-Can look up into an email’s header and figure out if it is sent by a suspicious sender.

-Familiar with using Wireshark or netstat to capture and analyze network traffic.

-Experience using antivirus programs such as AVG, Avast and others to scan for vulnerabilities.

-Can distinguish the differences between internal and external threats and how to defend against each.

-Can use Windows firewall to open and close ports and denying traffic.

●Know about the 4th amendment and Can work on digital forensic tools

-Can describe a professional’s responsibility in the areas of individual privacy, intellectual property rights, and ethics and codes of conduct.

-Know how to use current forensic tools such as FTK imager.

●Can scan and find vulnerabilities in a network or web applications

-BurpSuite, Nitko, Arachni, hping3, PowerSpolit, Metasploit, Nessus

●Can write a programming language

-Python

●Multilingual

-Can speak fluently two other languages Nepali and Hindi.

Experiences:

Helpdesk Support

oGeico (Chevy chase, MD) June 2019 - November 2019

-Worked on managing passwords

●Several years of customer service in restaurants

oAssistant Manager December 2014 – September 2019

Curry place (Germantown, MD)

-Working with excellent relationship with employees and customers.

-Have been managing financial services.

oFloor Server May 2014 - December 2014

Tandoori nights (Bethesda, MD)

-Worked professionally and friendly with co-workers and customers

●Teacher January 2008 - September 2009

oAmrit boarding school (Ilam, Nepal)

Taught class 8-9

Subject - Accounting

Contact this candidate