Customer support manager

Dattu Kumar M

Mobile: +91-950**-*****

Email: ***********@*****.***

Objective:

My optimistic attitude and adoptable nature is my highest strength which could help me to improve further and also aids me to shine in my working environment as well. Dedicative towards the work and will contribute to the up growth of my organization where I work in.

Professional Summary:

Overall four and half years of working experience and one and half years of experience as a Technical Recruiter and two years of experience as Technical Support Manager.

Also had experience in Sales domain which is of 1 year.

Maintaining friendly relationship with my team members

Self-motivated person and loves to work which challenges me.

Active learner who can quickly grasps concepts and technical skills.

Good experience in supporting the team.

Academics:

Completed my SSC in Indian Springs High Schools, Guntur in 2009 with aggregate of 61%

Completed my Intermediate in Vidwan Junior College, Guntur in 2011 with aggregate of 60%

Pursuing Bachelors in Business Administration in Jeyam Institute, Tirunelveli.

Working Experience:

Bluemax Capital Private Ltd, Tirunelveli Nov 2017 – Till date

Technical Support Manager

Responsibilities:

Experience in working on MT4 platform and also clarified the doubts of the traders regarding it

Good knowledge in Shares, Commodities, Crypto Currencies & different types of currency pairs involved in trading

Analyzed the market range and submitted the report periodically.

Tested the different strategies while trading and trained the clients to implement the same

Supporting the clients via Call

Handling the local clients and abroad clients who have account with us.

Done digital marketing by explaining the different modes of accounts to the new clients and make them to open account with us

Given Technical training for clients via Any desk & Team viewer.

Checked the technical issue and sorted it out within short span of time. Also explained the clients regarding the issue occurred.

Analyzed the issue in MT4 manager terminal.

Guided the clients for installation of indicators in trading platform.

Checked out the login issue of clients and cleared out via online.

Given details regarding the EAs that can be used for automated trading.

Periodic touch-up with the clients for better support and feedback

Forwarding the suggestion of traders to the management

Been a Technical manager and provided service for the clients.

Tiliconveli Tech Park, Tirunelveli Oct 2016 – Sep 2017.

IT Recruiter

Responsibilities:

Handled the Requirement of various technologies like Java/J2EE Developer, BI Developer,QA Analyst, UX Designer, UI Developer,.Net Developer

Great experience in working with requirements like Project Manager, Business Analyst, Agile Coach, Scrum Master, Deployment Engineer etc.

Worked with both Direct Clients as well as with Implementation partners

Also Sourced the profiles for many requirements of the clients blueally & Focus America

Working on the assigned requirements with tax terms like 1099, W2 and C2C.

Verifying Visa Statuses.

Drop emails to get resumes from candidates and their details such as Visa type, Visa Validation, SSN number, Driving License copy, Current employer details, Rate confirmation..etc.

Working experience on Ceipal, Hiring bees Ats.

Worked with many Implementation partners like TCS, Infosys and End Clients like Freddie Mac, Fannie Mae.

Expertise in working on job portal like tech fetch, monster, Dice, CB

Maintaining friendly rapport with the consultants and making them aware of submissions, vendor/Implementation partner’s calls and client interviews.

Tiliconveli Tech Park, Tirunelveli May 2016 –Oct 2016

Back Office Executive/E-Post admin (Non – Voice)

Responsibilities:

Initiated my career as a back office executive in USA job portal named Techfetch.

Posted jobs and resumes in the portal.

Premium access has given to the clients who has subscribed with the portal.

Given free trails to the clients who needs.

Guided my juniors regarding the workflow.

Assisted the internal recruiters on skill sets to get perfect match for the requirement via techfetch.

Raised invoice to the companies who has signed up with us.

Xoana Life Science, Tirunelveli Nov 2015 – Apr 2016

Medical representative

Responsibilities:

Had a good interaction with Doctors for making business.

Followed the prescription Doctors on regular basis.

Periodic touch-up with purchased Doctors for improve the business to next level.

Able to achieve the target within a stipulated time.

Learnt marketing skills and strategies.

Personal data:

Date of Birth : 31-12-1993

Father Name : Selvam M

Mother Name : Lakshmi .M

Marital Status : Unmarried

Linguistic skills : English, Telugu, Hindi(To Read, write & speak) Tamil (To Speak)

Declaration:

I,Dattu Kumar hereby declare that the above-data is correct up to my knowledge and I will take up the responsibility for the perfection of the above-mentioned particulars.

Date: Signature

Place:

Dattu Kumar

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