Sophia Smriti C
Toronto, Ontario CA
Phone: 647-***-**** Email: ************@*****.***
LinkedIn URL: www.linkedin.com/in/sophia-smriti-chandrakanthan
SOFTWARE DEVELOPMENT CONSULTING TESTING INTEGRATION IMPLEMENTATION
An Articulate, Multi-Skilled and Result-Oriented IT Professional with more than 5 years of experience in SAP technologies involved in all the phases of project (Requirement Gathering, Development, testing, deployment). I have worked with cutting edge technologies in a variety of fields, and I am keen to be involved in helping to define the future of software applications and solutions. A technologist by choice, who has a strong logic with a mathematical background, likes to work on challenging complex applications and latest cutting-edge technologies. Possess abilities to work with managers and executives to understand business objective and deliver technology-based projects.
Aspiring to leverage interest in a growth oriented and reputed organization to utilize my acquired skills and knowledge in achieving organizational goals, while attaining personal and professional growth
AREAS OF EXPERTISE
Technical Proficiency
CORE ABAP, ADVANCED ABAP, OO ABAP, FPM ABAP and ABAP Webdynpro,
Reports, Interfaces, Conversions, change pointers, BADI, BAPI, ALV, Dialog Programming, User Exits, ALE IDOCs, RFC, ABAP Proxy, Enhancements, SAP Scripts, Object Oriented ABAP, Handling of Batch Jobs, Debugging, Performance Tuning, Batch Data communication.
Function Modules worked with: - SD, MM, REFX, FICO, PP, HCM.
Computer skills include: - MS Office, internet and email, SAP NetWeaver up to version 7.5, HP ALM (QA Tool)
Functional Skills
Review and revise technical designs to meet project requirements.
Recommend process improvements to achieve project goals.
Provide technical and functional guidance to other staffs.
Provide high quality customer support throughout the project.
Conduct defect analysis and perform necessary fixes and enhancements.
Collaborate with functional owners, architects and other personnel to develop dynamic and flexible systems to meet the emerging demands of the market.
Assist in unit testing of SAP programs.
Review program codes and correct SAP program errors.
Develop technical specification and estimations for assigned project.
Work in compliance with the programming and documentation standards.
Analytical and problem-solving skills.
Interpersonal Communication, quick learner, open to exploration of different modules and trainings.
EDUCATIONAL QUALIFICATION
BACHELOR OF COMPUTER SCIENCE, Cambridge College of Engineering and Technology, Bangalore, India – 2014
Passed out with an overall distinction (>75%)
TRAININGS ATTENDED
Attended a one-month training program “Campus Connect” conducted by Infosys.
Attended “Embedded Android” training conducted by Texas Instruments.
WORK HISTORY
TELEPERFORMANCE – Toronto, ON September 2019 - Present
CUSTOMER EXPERIENCE ADVISOR
Provided services to Samsung USA
Main Duties:
Provide product and order support.
Assist in handling customer complaints and concerns
Be aware of and track “comebacks” and make sure the problem is corrected to the customer and dealership’s satisfaction.
Greet customers immediately in a courteous manner.
Treat customers fairly and with honesty and demonstrate our commitment to superior customer service and ethical business practices.
Develop as many solution methods as possible, attempting to keep costs low.
Explain all service options to customers including time and cost estimates.
ACCENTURE SOLUTIONS PVT. LTD – India February 2018 July 2019
APPLICATION DEVELOPMENT SENIOR ANALYST – SAP ABAP
Main Duties:
Review and revise technical designs to meet ABAP project requirements.
Getting the business Requirement document from functional consultant / functional analyst.
Analyze the business Requirement.
Analyze the estimated time for development.
Development of Object (ABAP application).
Extensive unit testing.
Review program codes and correct ABAP program errors.
Maintain and update existing program codes as needed.
Releasing the object to test environment.
Prepare technical document of the development.
Project: Novartis - Novartis International AG is a Swiss multinational pharmaceutical company based in Basel, Switzerland. We do the End-to-End Process for Novartis ERP Development.
Exposure to Enhancements, User Exits, BADIs.
Worked with IDOC Generation Standard programs.
Great exposure to module pool programming.
Worked extensively on ABAP objects in terms of Object-Oriented ABAP.
Experience in development of RICEF Objects.
Exposure to SAP Scripts.
Reference:
1.Abhay Kumar Gupta - Manager (Houston, Texas)
*****.*.*****.*****@*********.***
2.Priya Madhuri - Team Lead (Hyderabad, India)
*.*******.********@*********.***
INCTURE TECHNOLOGIES PVT LTD – India April 2017 January 2018
SAP TECHNICAL SENIOR CONSULTANT
Deployed in SAP LABS
Main Duties:
Researching, consulting, analyzing and evaluating system program needs
Writing and maintaining program code to meet system requirements, system designs and technical specifications in accordance with quality accredited standards
Extensively worked on SAP Enterprise Portal topics like Portal Administration, Portal Content, Integration of multiple back end systems with Portal, Knowledge Management and Collaboration
Unit testing, debugging, diagnosing and correcting errors and faults in program within established testing guidelines and quality standards to ensure code perform as per specification.
Project: Cherry Works – Price Update Application development
Exposure and developments of OO ABAP Objects such as utility class.
RFC for Dynamic BDC Generation for CRED operations in SAP ECC (DB to PI to SAP ECC).
Development of RFCs for data migration into Oracle DB from SAP ECC (ABAP PROXY – PI – DB).
SAP Upgrade adjustments – SPDD and SPAU adjustments.
Experience in using GRC for roles and access.
Project: Stockland - Stockland is one of the largest diversified property groups in Australia; that develops, owns and manages retail, logistic, Business Park, office and retirement living property and develops and sells residential land and built form property.
Development and modification of ABAP classes and BADI implementations.
Worked extensively on ABAP objects in terms of Object-Oriented ABAP.
Experience in development of RICEF Objects.
Good knowledge and hands on experience in ABAP WebDynpro, FPM.
Reference:
1.Srinivas - Manager (Bangalore, India)
2.Pramod KT – Team Lead (Bangalore, India)
HEWLETT PACKARD ENTERPRISE (EIT) – India November 2014 April 2017
SERVICES INFORMATION DEVELOPER
Main Duties:
Act as the technical expert, ensuring quick turnaround in identifying application issues and providing timely solutions.
Develop detailed plans and accurate estimates for completion of build, system testing and implementation phases of project.
Develop code, document and execute unit tests, systems, integration and acceptance tests and testing tools for functions of high complexity.
Project: Seattle DMO – Company Spin off/ Merger - MIRO/MIGO Brazil Automation
Development & Modification of Classical and Interactive reports.
SAP Script and driver program changes to print additional Seattle data for specific output types.
Worked extensively on ABAP objects in terms of Object-Oriented ABAP.
Experience in development of RICEF Objects.
SAP Upgrade adjustments – SPDD and SPAU adjustments.
Experience in using GRC for roles and access.
Project: TRACER and Portugal Invoice
Development & Modification of Classical and Interactive ALV reports.
Extensive developments of OO ABAP Objects.
Conducting phases of testing, thereafter, analyze the results and then submit the observations to the development team.
Part of end – to – end phases of the project starting from requirement gathering, analysis, development, testing thereafter, go-live (UAT).
Reference:
1.Vidyanand Prabhu - Manager (Bangalore, India)
*********.******@***.***
VOLUNTEER EXPERIENCE
COLLEGE LIBRARY – Bangalore, India 2014
LIBRARY ASSISTANT
SEVA CAFÉ – Bangalore, India 2017
VOLUNTEER – SOCIAL SERVICES
I confirm and declare that what all stated above are true and correct to the best of my knowledge and belief and I shall be fully responsible if the above are found to be false at any point of time.
Sophia Smriti C