Customer Service Management

T.S. Balasubramani

*************@*****.***

Cell: 0091 948-***-****, 887*******, 042*-*******.

Resume Summary

8+ Years of Dotnet application development (MCAD Certified) using C#.Net, VB.Net, SQL Server, Crystal Report, Telerik Components & Reports. 4+ Years in VB6, Foxpro and Access.

Conversant with Full SDLC - Application development & Maintenance life cycle process.

Professional in SQL Server (7.0, 2000, 2005, 2008 R2, 2012), MySQL 5.1, MS Access XP, 2003 & Foxpro 2.6a Relational Databases.

Testing, Debugging, Deployment, Trouble shooting of Windows, Web & Distributed applications with advanced techniques.

Polished and Professional communication & collaborative abilities.

Having Domain Knowledge with Procure process, Inventory,Accounts, Sales, Production, Textile, Garments,Payroll and Educational.

Technical Background

Web Technologies: ASP .NET, MVC, Entity Framework, HTML, XML, CSS, Silver light, JQuery, AJAX & Java Script & Internet Information Server 6.0, 7.0 & 8.0

Languages: C#,VB.Net (.Net 1.1, 2.0, 3.5, 4.0,4.5), VB 6.0 & Foxpro 2.6a Platforms

Operating systems: Windows 2000/2008/2010 /NT 4.x/9x & MS-DOS

MDAC,ADO .NET and Entity Framework with RDBMS: SQL Server 2012,2008 R2,2005,2000, 7.0 & MySql 5.1:

Third Party Technologies Infragistics, Component-One & Telerik Windows.

Reporting tool: Crystal Report (11.0 - 14.0) & Telerik Reporting

UML Software design, Unit Testing Tools N-Unit and N-Mock

Source Safe – VSS and Perforce

PROFESSIONAL EXPERIENCE

Period

Duration

Organization

From 01.10.2018 onwards

12+ Months

Smart Developers – Tirupur - India

From 29.06.2017 to 23.07.2018

12+ Months

Al Moayed ICT, Juffair, Bahrain

From 02.03.2016 to 31.05.2017

12 Months

Freelance Consultant, Bangalore - India

From 26.11.2014 to 03.01.2016

1 Year 1 Month

Zamil Industrial, Dammam, Saudi Arabia

From 31.7.2011 to 09.08.2014

3 Years

Madrono Image Pvt Ltd., Bangalore, India. [Deputed to one of our Client at Bahrain for 14 Months]

From 31.12.2008 to 07.04.2011

2 Years 3 Months

Educational Projects and Information Technology Ltd., Dhahran, Saudi Arabia.

From 10.01.2005 to 18.12.2008

4 Years

Mazenet Solution Pvt. Ltd., Coimbatore, India.

CERTIFICATIONS

CERTIFIED BY

# MICROSOFT IN .NET TECHNOLOGY FOR THE FOLLOWING

1.Developing and Implementing Windows-Based Applications with Microsoft Visual Studio

.NET and Microsoft SQL Server since 2005

2.Developing & Implementing Web Applications with Microsoft Visual Studio .Net & Microsoft SQL Server since 2005

3.Developing XML Web Services and Server Components with Microsoft Visual Studio.Net since 2005

4.Microsoft Certified Trainer for 2008, 2009 & 2010

[MCP, MCAD & MCT – MCP ID : 3357855]

# NIIT, COIMBATORE IN .NET TECHNOLOGY -

Developing Microsoft .NET Applications and XML Web Services

using VB.Net, C#.Net, XML & SQL Server - [Registration No. R050001400517]

# SAP GERMANY - (SAP CERTIFIED APPLICATION ASSOCIATE)

[PROCUREMENT WITH SAP ECC 6.0 WITH EHP-4] – [Certification ID: 000*******]

#ZANDIG KNOWLEDGE MANAGEMENT, BANGALORE - AS A LEAD AUDITOR FOR

CONDUCTING ISO 9001 AUDITING [NABET Registration #. LQ81 107]

#TQMI BANGALORE AS AN ISO INTERNAL AUDITOR FOR CONDUCTING

ISO 9001 AUDITING - [FMT/013 ISSU 3]

For completing my 1 Year Diploma in Garment Export Management

# TIRUPUR INSTITUTE OF EXPORT MANAGEMENT, COIMBATORE

# COIMBATORE PRODUCTIVITY COUNCIL, COIMBATORE

For completing my “Supervisory Development Program” in Inventory Management.

Real-time Projects.

Sl. No.

Project Title

1

Automated Machinery Maintenance Scheduler

2

Overseas Employee Management [HR Management system]

3

Students Registration system [Bilingual – English and Arabic]

4

Trainee Evaluation system [Bilingual – English and Arabic]

5

Contact Management System [Marketing]

6

Quality Management System – ISO Project documentation [Part of the team]

7

Equipment Hiring system,

8

Attendance and LMS

9

Cleaning and Maintenance [Partial]

10

Travel and Lodging Management (Umrah Service)

11

Fontana – Interior decorator Website

12

Redymix – ERP [From BOM to Procurement, Inventory process] [Part of the team]

13

Material Requirement Planning

14

Online Donors

15

Customer Service Relationship Management

16

Call Taxi Management System

17

E-Learning

18

Pharmacy Management

19

Yellow Pages

20

ERP Development – HR, PayRoll, LMS and Accounts

ACADEMIA

Graduated in Bharathiyar University, Coimbatore – India.

Higher Secondary Education - CSI Higher Secondary School, Coimbatore - India

Secondary School Education - Nadar High School - Coimbatore India.

OTHERS

Nationality: Indian; Marital Status: Married; Children: One Male Child [11 Years]

Languages Known: Tamil, English, Malayalam & Arabic (Beginner Level)

Declaration: I assure the information furnished above is True to the best of my knowledge.

T.S. Balasubramani.

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