Customer Service Office
Resume:
Jyoti Sharma
***************@*****.***
OBJECTIVE
A highly analytical, goal oriented, and talented professional looking for an opportunity to provide customer service that will allow me to apply my education, knowledge, and experience.
EDUCATION
Post Graduate Diploma (Project Management) Aug 2019
Humber College, Toronto, ON
Post Graduate Diploma (Information Security Management) Dec 2018
Fanshawe College, London, ON
Bachelor of Computer Science Engineering June 2014
Bhutta College of Engineering and Technology, India
PROFESSIONAL SKILLS
Technical and Problem Solving
Knowledge of various computer systems, along with strong knowledge of Microsoft Office software and internet browsers
Able to adapt to various environments, with the ability to work well independently as well as in a team environment
Good Knowledge in TCP/IP protocol, OSI layers
Familiar with Network system, Security system and CISSP
Administration
Office experience including office equipment using proper appropriate office protocols
Excellent with organization and time management
Experience tracking progress in work environments
Customer Service and Communication
Ensure all work is consumer focused and oriented
Individual with strong customer service skills, who excels in interpersonal communication
Proven aptitude for leadership and facilitation, along with a strong business acumen
Very resourceful, with the ability to multitask
Ability to work flexible hours
TECHNICAL SKILL0.S
Proficient in MS Project, MS Office, Power Point and Google Docs
Microsoft Windows (7, 8,10, Vista, XP), Windows Server 2016 and Virtual Machines (VMware)
Familiar with Database Management system, PHP and MySQL
PROFESSIONAL EXPERIENCE
Petro Canada, Etobicoke, ON
Guest Service Attendant, Feb 2019 – Present
Organize and manage store inventory
Dealt with Customers and defused problematic situations
Evaluated customer information to explore issues, develop potential solutions and maintain high quality service
Amazon Fulfilment Centre, Brampton, ON
Warehouse Associate, Sep 2019- Present
Receiving and stowing incoming stock
Maintaining clear records on inventory
Reporting Problem solver regarding store stowing
NIIT, Ludhiana, India
PHP Faculty, Sep 2014 – Mar 2015
Experience in HTML and CSS programming and worked as Computer operator
Experience in course scheduling with time constraints
Upgraded and supported on operating systems and servers
Tracking & Monitoring Internet Users and Usages
Assembling and configuration of computers
CERTIFICATIONS
Certification in Cisco Certified Network Associate
Certification in PHP and C++ programming
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