Jyoti Sharma

647-***-****

adawb6@r.postjobfree.com

OBJECTIVE

A highly analytical, goal oriented, and talented professional looking for an opportunity to provide customer service that will allow me to apply my education, knowledge, and experience.

EDUCATION

Post Graduate Diploma (Project Management) Aug 2019

Humber College, Toronto, ON

Post Graduate Diploma (Information Security Management) Dec 2018

Fanshawe College, London, ON

Bachelor of Computer Science Engineering June 2014

Bhutta College of Engineering and Technology, India

PROFESSIONAL SKILLS

Technical and Problem Solving

Knowledge of various computer systems, along with strong knowledge of Microsoft Office software and internet browsers

Able to adapt to various environments, with the ability to work well independently as well as in a team environment

Good Knowledge in TCP/IP protocol, OSI layers

Familiar with Network system, Security system and CISSP

Administration

Office experience including office equipment using proper appropriate office protocols

Excellent with organization and time management

Experience tracking progress in work environments

Customer Service and Communication

Ensure all work is consumer focused and oriented

Individual with strong customer service skills, who excels in interpersonal communication

Proven aptitude for leadership and facilitation, along with a strong business acumen

Very resourceful, with the ability to multitask

Ability to work flexible hours

TECHNICAL SKILL0.S

Proficient in MS Project, MS Office, Power Point and Google Docs

Microsoft Windows (7, 8,10, Vista, XP), Windows Server 2016 and Virtual Machines (VMware)

Familiar with Database Management system, PHP and MySQL

PROFESSIONAL EXPERIENCE

Petro Canada, Etobicoke, ON

Guest Service Attendant, Feb 2019 – Present

Organize and manage store inventory

Dealt with Customers and defused problematic situations

Evaluated customer information to explore issues, develop potential solutions and maintain high quality service

Amazon Fulfilment Centre, Brampton, ON

Warehouse Associate, Sep 2019- Present

Receiving and stowing incoming stock

Maintaining clear records on inventory

Reporting Problem solver regarding store stowing

NIIT, Ludhiana, India

PHP Faculty, Sep 2014 – Mar 2015

Experience in HTML and CSS programming and worked as Computer operator

Experience in course scheduling with time constraints

Upgraded and supported on operating systems and servers

Tracking & Monitoring Internet Users and Usages

Assembling and configuration of computers

CERTIFICATIONS

Certification in Cisco Certified Network Associate

Certification in PHP and C++ programming

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