CHUCK CONDRON

www.linkedin.com/in/chuck-condron 602-***-**** adavue@r.postjobfree.com

Professional Summary

Seasoned Senior Regional IT Manager with extensive experience in directing IT and Engineering operations and providing Third- Tier support, in the Radio Broadcast industry. In depth knowledge in all aspects of radio broadcast operations management, in- depth understanding of operational dependencies, and articulating and executing a technology vision. Continually exceeds expectations by creating valuable partnerships and works well with people at all levels of the organization, including stakeholders, customers, vendors, and team members.

Skills

• Championing Data-Driven Decision Making

• Expert Product & Service Helpdesk Support

• Identifying & Solving Complex Issues

• Collecting Data from Tiers 1 & 2

• Avaya Phone Systems & Cisco Network Skills

• Triaging, Reproducing & Documenting Issues

• Deep Analysis of the Operating System

• Serving as an Escalation Point for Requests

• Troubleshooting Skills & Defining Root Causes

• Project & Program Management

• Planning & Organizational Skills

• Excellent Verbal & Written Communication

Work History

Senior Regional IT Manager 09/2000 to 10/2019

IHeartMedia

• Coming aboard as the Regional IT Manager and receiving a promotion to Senior Regional IT Manager in June 2001, delivering results on complex projects and managing large capital and headcount budgets.

• Setting clear, measurable quality goals for the organization in a data-driven way, while playing a key role in planning, influencing, and implementing the long-term Technical and Business strategy.

• Owning and championing operational excellence through the establishment of metrics for measurement with a consistent, regular process for assessment, as well as fostering a culture of continuous improvement, enabling innovation and change.

• Providing Third-Tier support for local IT personnel along with the in-house Helpdesk, while managing computers, servers, switches, and networks over a large region of the US.

• Developing in-house software using C#, /.net, and Json, as well as overseeing and managing software and equipment rollouts, digital billboard systems, and maintenance of Clear Channel Outdoor, a division of iHeartMedia.

• Leading Clear Channel Outdoor's Avaya system for 33 markets, deploying in a cloud environment, while maintaining the adds, moves, changes, and troubleshooting of the Avaya system.

• Coordinating with a diverse stakeholder base of business leaders, support function counterparts, Project and Program managers, and partner technology teams to ensure the highest operational excellence and project implementation.

• Developing talent within the organization and recruiting leaders that raise the bar for the team, guiding, mentoring, and coaching others across the organization who enjoy working on creative solutions, as well as operating large scale systems.

• Providing motivational leadership, direction, and feedback to 15 driven IT Regional and Line Managers, helping these leaders develop themselves, their teams, as well as every aspect of their departments, in 50 national cities over the years. Director of Engineering & IT 04/1987 to 01/2000

IHeartMedia – Salt Lake City, UT

• Installed, maintained, and repaired all broadcast automation and studio equipment related to the 11AM/FM stations, including transmitter hardware and RF equipment along with directional AM antenna systems including directional arrays.

• Managed all aspects of engineering and IT within a large market operation, including providing on-call IT support for Corporate IT, as well as established strong IT service management, monitoring, and capacity planning competencies.

• Contributed to make and buy decisions and vendor selection activities, understanding roadmaps for key technology vendors and ensuring the company was driving and aligning where appropriate.

• Created a data-driven culture with high standards of operational excellence and continuous improvement, as well as kept track of innovation, technology trends and standards in relevant industries to remain competitive.

• Provided technical thought leadership in scrum teams, optimize technical decisions to maximize scrum team velocity and support business teams in all aspects of backlog prioritization.

• Hired top talent and built a coherent, well-organized team of 5 Engineers, placing a focus on exceeding employee satisfaction and retention, while also managing peers through influence.

• Developed and managed budgets, ensured FCC and FAA compliance, as well as interacted daily with Executive Management, Accounting, Programming, Sales, and a fulltime News department. Previous Work History

Owner, Contract Engineering Business – Condron Broadcast Engineering Chief Engineer – KMGR AM/FM – Salt Lake City, UT

Contract Engineer – Brentlinger Broadcast Engineering, Phoenix, AZ Chief Engineer – KOOL AM/FM, Phoenix, AZ

Electronic Technician – KOOL Radio/TV, Phoenix, AZ Professional Licensure & Certifications

• Certified Professional Broadcast Engineer – Society of Broadcast Engineers

• Certified Broadcast Networking Technologist - Society of Broadcast Engineers

• FCC First Class License – Renewed to General Class Technical Skills

Active Directory, DHCP, DNS, Office 365, Microsoft Office, Avaya Definity/Aura/96XX/UCaaS, C# .net, C/C++, Windows 3.1, 98, XP, 7, 8, 8.1, 10, Windows Server 2003 – 2019, MAC OS, Apple IOS, CISCO Switch Administration, Photoshop, Microsoft Office Apps, Visio, Autocad, Novell Netware.

Professional Achievements

• Wrote and sold “The Call Screener” software for Radio/TV talk shows that were featured in the Society of Broadcast Engineers along with the “SBE Certification Handbook for Radio Operators, 2nd Edition”

• Owned and operated Condron Broadcast Engineering, a Broadcast Engineering Consulting firm supporting 15 different Salt Lake City radio stations.

Education & Training Certifications

PC Training West, Salt Lake City, UT

• Certificates of Completion in Netware 5.10 Administration, Netware 5.10 Advanced Administration, Netware 4.11 – 5.10 Upgrade, and Groupwise 5.5 Administration

Computer Education Specialists, Salt Lake City, UT

• Certificate of Completion in Novell 4.11 CNE

Knowledge Net-Online Training

• MCSE 70-2017 Courses

Healthkit Digital Electronics Course

Continental Electronics Transmitter School, NAB Convention Glendale Community College, Phoenix, AZ

• Electronic Technician Courses & EE Courses

Phoenix College – Associate of Arts in Mass Communications, GPA: 3.79, Phoenix, AZ

Contact this candidate