Administrative Assistant Customer Service
Resume:
Assel Aycaner
Toronto, Ontario M5P2L4
437-***-**** • ***********@*****.***
BILINGUAL ADMINISTRATIVE ASSISTANT / HR COORDINATOR
HIGHLIGHTS OF QUALIFICATIONS
Bachelor Degree in International Relations
Master Degree in Public Administration and Public Management in the University of Regina, Canada
5+ years of work experience in office management, administrative assistance, providing high level of customer service in various fields, such as education, advertisement, telecommunications, law etc.
Bilingual, written and oral fluency in English, French, Turkish and Russian. Basic level of Spanish.
Strong administration skills
Strong customer focus and customer service skills
Prioritizing business needs
Ability to multitask in a fast paced, stressful environment
Proficient in Microsoft Office programs, Databases and spreadsheets.
Well-developed interpersonal skills, strong collaboration and teamwork.
Deep understanding of cross-cultural sensitivity, respect to diverse backgrounds.
Ability to mitigate risks, minimizing issues related to the impact to client deliverables
High level of accuracy and attention to detail.
Ability to travel abroad.
EMPLOYMENT HISTORY
Administrative Executive Assistant 02/2017 – 08/2019
BUMP ISTANBUL, Istanbul Turkey
•Providing administrative support to the Director and staff of the company
•Coordinate and prepare for meetings, conference calls, arrangement of meeting space and catering
•Organizing partnership with recruitment agencies in order to find a specialist required in the company
•Review the applications and pre-screen resumes
•Forwarding the best chosen resumes to the Director of the company
•Coordinate and schedule job interviews and English tests for applicants
•Conducting job interviews in English or Russian with new position applicants
•Conduct and process background, credit and reference checks
•Process and issue candidate paper work
•Calendar management
•Maintaining positive working relationships both internally and externally in order to achieve goals of the organization
•Resolving complex situations between customers and the management of the firm.
•Providing general administrative office support, such as maintenance of records, coordination of incoming and outgoing courier, control and order of office supplies, printing etc.
•Processing incoming invoices
•Assistance in initial research and analysis task given by staff of the company
•Maintaining office and work documentation
•Business correspondence
•Written and oral translations of documents or any negotiations from English to Turkish
Operation Manager 10/2011- 08/2012
PAKOIL Denizcilik LLP, Istanbul, Turkey (Maritime Company)
•Providing all necessary procedural and administrative assistance to the vessels of the agency during their passage through Bosphorus Strait
•Maintaining business telephone negotiations and email correspondence
•Preparation of monthly financial reports on services provided by the agency
•Written and oral translation of all necessary correspondence, documentation and business negotiations from both English or Russian languages to Turkish
•Organization of business meetings, meeting spaces, catering
•Booking and reservation of plane tickets or hotels for Domestic and International business trips
Teacher of French 10/2010-08/2011
Esperanto Language School, Baku, Azerbaijan
Reception Manager 2010
SALANS LLP, Almaty, Kazakhstan (Law firm)
•Receiving visitors at the front desk
•Answering screening and forwarding incoming phone calls
•Receiving and sorting daily mail
•Order front office supplies and keep inventory of stock
•Update calendars and scheduled meetings
•Keeping updated records of office expenses and costs
•Performing other clerical receptionist duties such as filling, photocopying, transcribing and faxing
Administrative Assistant 07/2008-11/2009
Metro-Engineering LLP, Almaty, Kazakhstan
•Providing full administrative support including managing and maintaining meetings and appointment calendars, and ensuring all the necessary information and reference materials is available
•Keeping track of and orders office supplies as needed and coordinates expense claims
•Managing email newsletters
•Preparation of Commercial offers for the clients
•Keeping track of further procedures of the accepted Commercial offers
•Keeping daily time sheet of all colleagues in the organization
•Submission of financial reports on Commercial offers to the Accounting Department
•Written and oral translations of all documentation and business meetings
•Providing administrative assistance to the Heads of other departments of the organization
Administrative Assistant 2006
Kazakhstan-China Pipeline LLP, Almaty, Kazakhstan
•Providing administrative assistance to the Director of the Administrative Department of the Organization
•Keeping track of and ordering office supplies for the Administrative Department
•Preparation of daily memos in both Russian and English languages
•Maintaining business calendar of the Director
•Booking and Reservations of tickets and hotels for Domestic or International Business trips
Translator 2005
Mintax LLP, Almaty, Kazakhstan
•Written translation of business negotiations
•Written translation of official documentation of the organization
•Oral translation of business negotiations between lawyers and Clients
EDUCATION
Master Degree in Public Administration and Public Management
University of Regina, Johnson Shoyama Public School of Public Policy, Regina, Saskatchewan.
Bachelor Degree in International Relations
Kazakh National University named after Al-Farabi, Almaty, Kazakhstan
VOLUNTEER EXPERIENCE
•2003 Independent Supervisor of City Management Elections under the Republican Network of Independent Supervisors. Purpose: Provision of democratic and fair elections.
•2001-2002 Written translations of Kazakh Art Exposition objects description at SOROS Foundation. Purpose: Contribution to the cultural exchange.
•1999 Member of High School Ecology Club. Purpose: Public awareness at school on ecology problems.
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