Customer Service Training

Roham Menghesha

415-***-**** • *****.*******@*****.*** • Oakland, CA 94611

RELEVANT QA SKILLS

Technical Skills

•Python

•Selenium Automation

•JavaScript (Entry level)

•SQL

•Database

•HTML

Tools & Experience

•JIRA

•HP ALM

•IntelliJ

•Excel

•Agile

•Waterfall

Manual Testing Skills

•System Testing

•Smoke Testing

•Regression Testing

•Ad hoc Testing

•Responsive Testing

•Defect Tracking, logging and reporting

EXPERIENCE

Wells Fargo San Francisco, CA August 2018 – Present

Systems QA Analyst II

•Create test cases and log defects on a HP ALM and JIRA

•Experience with an agile methodology

•Attended daily scrum meetings representing my team and pointed stories

•Performed smoke testing twice a week on browsers, mobile devices and tablets after deployment

•Attended defect calls and represented defects to reproduce them

•Experience with Waterfall methodology

•Performed Ad hoc testing on Desktops and Mobile devices to execute unexpected bugs

Laney College Oakland, CA July 2017 – September 2017

IT Help desk support

•Worked with 25+ students on average daily and helped staff with any technical issues

•Troubleshooted 12 campus computers and resolved their software issues

•Refined and graded school documents resulting in reducing of employment cost

•Ensured that school network run smoothly by reimaging 40+ computers at the beginning of the semester

Romanat Cafe Oakland CA June 2016 – August 2016

Server

•Took and processed orders on daily basis

•Was commended for acquired excellent customer service

•Interacted and collaborated with multiple employees to ensure the quality of the service

•Improved the communication, collaboration process and customer service

EDUCATION

Year Up / Foothill College, San Francisco, CA March 2018 – July 2018

Year Up is an intensive, competitive technical training and career development program with 250 corporate partners, graduating 1,500 students annually across ten cities. The program includes college-level courses, professional training and a six-month internship.

•Completed coursework in Project Coordination, Web Development, Professional Skills, and Business Communications, with specialized training in Quality Assurance.

•Learned to navigate through HTML and JavaScript

•Created test automation scripts with Selenium (Python)

•Learned and updated big data with SQL

Laney College, Oakland, CA August 2012 – June 2014

•Learned and received an A grade in Java Programming class

•Created a club that welcomed new immigrants to be familiarized with the environment and campus norms

•Created and established a soccer club for Laney College

LANGUAGES

Tigrigna – I speak fluent Tigrigna, a native language of Eritrea

Amharic – Native language of Ethiopia

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