Technical Support supervisor
Resume:
RODRIGO E. PANTARAS JR.
E-mail Address: **********@*****.***
WhatsApp contact : Rod Pantaras
Objective: To assume a responsible position in a professional organization that will fully utilize my leadership and skills and further contribute to company’s success. Employment Record:
April 2007 – up to the present June 2019
Position: Warehouse incharge / Technical
Support Supervisor
Kaon Media LTD. Korea head office
Kaon Middle East FZCO
Jebel Ali, Dubai U.A.E (Main Branch)
Duties & Responsibilities:
Reporting and communicating daily to Kaon Managing Director Cc to all concerned like Head of Global customer service and managers in Korea Headquarters Assuring all operations mainly stock of incoming as well as outgoing, safeguarding all serial numbers on our database.
Reporting daily and weekly basis in regards with technical support, issues and services in every assigned service center in all region namely.
Main KME office in the Middle East Dubai U.A.E – Kuwait, Riyadh Saudi Arabia, Jordan, Egypt are on their smooth operation to satisfy our customers Obit Showtime Network (OSN) and Etisalat IP TV decoder department in U.A.E
As per our customer OSN & Etisalat we are required to receive after sales repair of their STB boxes
In all region as mention above In warranty and out of warranty until our contract of repair service end. Assuring them to meet their expectation and to satisfy with our services.
From the start of that project I properly trained our engineers and assigned them to all region as per mention countries above. See to it they are capable of handling KAON A/S CENTER on their designated assignment providing them proper tools and equipments, troubleshooting guide manuals, schematic diagram and software as well spare parts to do their task.
And they will send to me daily report reports on the quantity of incoming faulty units as well as the quantity of outgoing repaired units with complete detail report of each stb
On a weekly basis I will gather reports for all the region and finalized sorting those in warranty and charging those out of warranty and send the report to our customer OSN’s refurbishment Manager as well as Etisalat in charge of the report. Cc with Kaon managing director as well as global customer service managers and others concerned.
In the events of CPU problem which encounter in the countries outside U.A.E
We request them to shipped those CPU problem to Dubai main service center for we are only qualified to replaced that component as being and has a security feature done by NDS,
Replacing the CPU and re serialized to obtain a new serial number and chip set ID. and request activation on OSN network to have HD channels and performed quality soaking test for 24 hours after that those successful and passed QC test will be dispatched to OSN ware house.
Part of my responsibilities is to visit those region and monitors inventory stocks of decoders as well as spare parts consumptions.
June 2005 -2007
Position: Technical Support Supervisor
Technosat LLC
Dubai, U.A.E
Duties & Reponsibilities:
Reporting daily and weekly reports to technical manager for all status of in warranty
and out of warranty repaired units in all gulf region
Trained technician assigned in gulf countries
Attending and support all customers complain
Submit monthly inventory for all spare parts stocks as well as consumption
Monitoring output repair production in all region assigned service center
Provide technical support to all the dealers
Updating and communicating to our suppliers regarding technical & software support
Commissioned satellite system for the hotels, residential and other buildings
Updating and downloading stb product before distributing it to the market
Preparing quotations for our customers
Support dealers for any software related issue
2003 up to June 2005
Position: Technical Support Supervisor /Programmer Humax Digital Receiver
International Marketing Services LLC
Bur Dubai, U.A.E
Duties & Reponsibilities:
Traveling Sanaa to Aden (Yemen) for site inspection
Conduct survey and monitoring of after sale support of Humax product on technical issue
Submit daily and weekly reports to the managing director
Sending Internet e-mail for some order especially Korea & Taiwan
Commissioned technician for dish installation on every designated assignment Like events on WTC, hotels and residential
Preparing quotation for some customer’s inquiry
Updating stb boxes via uploading and downloading software
Attending all customers complain
Trained assigned technician in Gulf country
Submit monthly inventory
2002 - 2003
Position: Technical Service Engineer on satellite receiver Arab Sea Electronic
Aden/Sanaa Republic of Yemen
Duties & Responsibilities:
Attending and support customers complain
Monitoring output repair production
Provide technical support to all the dealers
Updating and communicating to our suppliers regarding technical & software support
Commissioned satellite system for the hotels, residential and other buildings
Travel from North to South Yemen for technical training support
Updating and downloading stb product before distributing it to the market
Preparing quotations for our customers
Support dealers for any software related issue
Replacing BGA CPU flash of digital satellite decoder
Repair all kinds of Digital Satellite Receiver and Decoder
Troubleshoot all technical and difficult problem from hardware to software Personal Data:
Nationality : Filipino Passport No. : HH 689252
Date of Birth: November 24, 1966 Civil Status :Married RODRIGO E. PANTARAS
WhatsApp contact :
Mobile no.
Dubai, U.A.E
E-mail Address: **********@*****.***
Subject: Applying for the Post of : Ware house incharge / Technical Support Supervisor
Dear Sir/Madam
I am confident that the company team values and objectives would highly complement my own strength and enthusiasm. I believe that you will find, that I exhibit intelligence, common sense, initiative, maturity, stability and I am eager to make a positive contribution to your organization.
Please see attached my resume for your reference and thank you for your consideration and look forward to meet you in the near future. I can be contacted at my mobile number anytime at your convenient.
Respectfully yours,
Rodrigo E. Pantaras
Applicant
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