CYNTHIA NEIRA

PROFESSIONAL

SUMMARY

With more than 10 years of experience as a Manager of

Information Technology and Security Control of System Information, I have the capability to select suitable alternatives on behalf of the goals proposed by a

company. I have also completed studies that support my experience such as an MBA and courses on Project

Management, Itil, Cloud, and Agile Scrum Master. I have certified knowledge in ITIL, ISO 27002, and Cloud, as well as many other operative systems and

applications. I work efficiently under pressure and create a positive environment as part of a team or as the leader of a group.

PROFESSIONAL

EXPERIENCE

IT Specialist - Service. Compliance SRM - Security

& Risk Management

Mar 2012 - Aug 2018

Managed Security Control Process (Health Checking) and developed projects on implementation of security policies.

Coordinated with all levels of different delivery areas on IBM ensuring the fulfillment of the commitments and goals defined by IBM internal processes.

Monitored risk management at the TI level of security. Achievements

Gave support on the migration and successful adoption of new security tools as IBM BigFix.

Coordinated the change of structure or pattern of

System Currency service.

3615 W. 4785 S.

Taylorsville, UT, 84129

Cellphone: 385-***-****

Email: adav3c@r.postjobfree.com

Gave support on the migration of Global documentation scheme of security Health Check.

HVP Maintenance Coordinator

Aug 2008 - Feb 2012

Responsible for the management and coordination of maintenance projects at IBM nationwide (Peru), as well as resource management and schedule-related

activities.

Managed and controlled external providers of IBM

Client Tracing of clients’ satisfaction.

Achievements

Reduced the metrics on the fulfillment of maintenance schedule.

Improved the users’ satisfaction, interaction and tracing of the service.

Centralized the management and acquisition of

resources and reduced operative costs.

Chief of Technical and System Support

EMAPE

Jul 2007 - Jul 2008

Responsible for the operative system on raising taxes through every sales unit/toll booth in Lima.

Developed projects for the improvement of the operative system on raising taxes.

Developed presentation for the financial advising to the major of Lima.

Achievements

Implemented the system of automatic access for the vehicles with fee exoneration.

Trained and induced the final users and system analysts to the new system of raising taxes.

Account Business Manager

CONSITE IT

Managed a client’s account, giving them business

solutions through Oracle Technology.

Trained many companies on the language of Oracle

Programming and other Oracle products.

GENERAL SKILLS

Business information systems

Problem solving skills

Project management skills

Risk Management

Agile

Human Quality

Teamwork

Strategic Leadership

EDUCATION

MASTER MBA (MASTER BUSINESS MANAGEMENT)

ESAN UNIVERSITY

2010- 2012

SPECIALTY IN PROJECT MANAGEMENT

ESAN UNIVERSITY

2010- 2012

INTERNATIONAL BUSINESS AND ADMINISTRATION

INTERNSHIP COURSE

TECNOLOGICO DE MONTERREY / MEXICO

2011

SYSTEM ENGINEER DEGREE

PRIVATE ANTENOR ORREGO UNIVERSITY

2002 - 2006

CERTIFIED CLOUD

EXIN

CERTIFIED ITIL FOUNDATION

EXIN

SCRUM MASTER COURSE

SCRUM STUDY

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