Customer Service Manager

Ryan J Singh

970-***-**** ***********@*****.***

Objective

To demonstrate my abilities in managing and leading successful teams to execute critical and timely operations. With a focus in logistics and customer service, I pride myself on being an efficient worker with a fine attention to detail.

Skills

Experience

Pearson’s Catering LLC. November 2016 – April 2019

Event Manager

Lead teams of 10 or more to conduct and supervise multiple catering events in value of $5,000 or more

Maintain neatness and organization of inventory, resources and assets

Successfully meet all production and service deadlines

Effective liaison to all catering clients and third party vendors

Managed multiple facets of business practice including inventory, sales and marketing

Assist Chef, Owner, and Event Coordinator with data entry for special functions, orders and billing processes, along with other administrative tasks

Romacorp Restaurants November 2013 - November 2016

Key Hourly

Lead and supervised a team of 10-20 daily to ensure successful business operations

Maintained guest interaction and facilitated guest feedback, compliments or complaints

Team building and on the job training as senior/lead position

Embodied and elevated core standards to ensure exceptional service and create return-guest clientele

United States Marine Corps August 2009 – August 2013

Logistics Manager/Sergeant of Marines

Utilized multiple tracking systems to track and transport vehicles, equipment, and personnel

Conducted large scale port operations of thousands of military personnel and accompanied gear

Maintained organization of millions of dollars’ worth of equipment, gear and vehicles

Responsible team leader required to train, mentor and lead a team of 16 Marines through day to day and special operations functions

Required to brief senior personnel and officers on operations and logistics systems functions

Education

Bachelors of Science in Psychology, ongoing

University of Central Florida

2016-Present

5+ years in Management/Leadership Role

Proficient in Microsoft Office

4+ years Professional Customer Service

Works Well Under Pressure

Adept in Information and Systems Technology

5+ years in Logistics Operations

Exceptional Communication and Interpersonal Skills

Attention to Detail

Secret Clearance/Security Management

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