Customer Service Security Officer

Francisco Valdez

575-***-**** cell

**************@*****.***

OBJECTIVE

Maintain a positive attitude in any work environment in your company

Skills

* Proper customer service techniques.

* Operating various computer systems and application Microsoft Word, Microsoft Outlook internet

* Writing reading and comprehension able to access resources to refer client’s ability to diffuse difficult client situations, oral and written communication.

Professional Experience

Security Officer: FLETC US. Department of Homeland Security Artesia, N.M (September 2014-presently employed)

* Patrol parking lot to insure customer’s vehicles proper and current passes.

* Call in Perimeter checks thru radio for gates of the compound.

* Main Gate, Com Gate and Range Gate check of FLETC I.D’s to insure all customers hold current and updated information.

* Maintain and perform security check of all doors for required buildings.

Driver: We Care Transportation Las Vegas, N.M (December 2013-September2014)

* Transport customers to and from doctor appointments from their residence or facilities.

* Provide friendly customer service.

Sales Professional: Roswell Hyundai, Roswell N.M (July 2013-December2013)

* Presented vehicles of interest to customer for potential purchase.

* Call previous customers to obtain referrals for future purchase or aid on present vehicle

* Call or send emails to previous customers looking to buy a vehicle

Correctional Officer/Jailer: Chaves County Detention Center, Roswell N.M (Dec2012-July 2013

* Controlled inmate movement to and from dorms, work, and school and meal time.

* Spoke with inmate family members during visits providing customer service.

Correctional Sergeant: New Mexico Corrections, Roswell N.M (Dec2006-Nov2012)

* Shift commander in medium security where I controlled inmate movement and supervised staff.

* Entered Inmate location into the CIMS showing their location and transfer from one prion to another.

* Provided customer service to family members calling with inquiries about inmate.

Correctional Officer: New Mexico Corrections, Roswell N.M (July2002-March2006)

* Spoke with inmate family members during visits providing customer service.

* Controlled inmate movement to and from dorms, work, school and meal time.

EDUCATION/TRAINING

* State of New Mexico Corrections Emergency Response Team Leader, Roswell N.M 92006-2012)

* State of New Mexico Corrections Training Academy for Staff (2002)

ADDITIONAL INFORMATION

*New Mexico DPS Security Armed Guard

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