office Incharge/Sales Representative/Administrative Assistant

ERONDU JENAVIVE NGOZI

TELEPHONE: +971*********

E-MAIL: **************@*****.***

GENDER: Female

COUNTRY OF RESIDENCE: United Arab Emirate-Dubai

VISA STATUS: Residence visa (Husband visa sponsorship)

PERSONAL PROFILE: I am highly motivated and ambitious professional with a broad background in Sales, Customer Service and in Office/Business Management. Successful in establishing an exceptional rapport with individuals at all levels. I have the ability to lead and motivate a team. Possess a high level of negotiation, contracting, prospecting and managerial skills, with a sound knowledge of marketing and business principles. I have excellent organizational and time management skills with attention to details.

I have over 11 years of work experience in the field of sales, customer service and currently as office In-charge. I have excellent oral and written communication skills which can be seen in my IELTS test report of overall score of 6.5.

ACADEMIC QUALIFICATIONS

Bachelor of Science in Business Administration(WES evaluated)

West African Senior School Certificate.

UNITED ARAB EMIRATE PART TIME SALES WORK EXPERIENCE

HOSTEX WORLD LLC DUBAI

Position: Event Ticket Sales from 05/12/2018 to 07/12/018.

Wilhelmina LLC: As sales promoter for Huawei from 23/10/2018 to 01/12/2018.

UNITED ARAB EMIRATE FULL TIME WORK EXPERIENCE

FALAK ALI TECHNICAL SERVICES LLC DUBAI, UAE

Position: Office Incharge from 15/12/2017 to date.

Principal duties and responsibilities;

Keeping and maintaining all contractors’ individual files.

Manage all logistics.

Acting as the key point of contact between the clients, contractors and the company.

Ensure all administrative functions are done efficiently

Follow-up with payments which include making sure that suppliers are paid on time and clients pay the company on time.

Organizing and conducting routine trainings for the new staffs and old staffs.

Attend meetings with the clients

Resolve service problem by clarifying the customer; determine the cause of the problem and explaining the best solution to solve the problem.

·Maintaining clients records by updating account information.

·Recommending potential services to management by collecting customer information and analyzing customers need.

·Liaising with staffs in other departments.

·Keeping and maintaining all staff files.

·Creating and updating vendor’s files.

·Manage and supervise the staffs daily

·Communicating to the vendors who supplies building materials to the company.

·Generate and send reports to the management.

XINJIN TRADING FZE – China Mall Ajman,UAE.

Position held: Sales Representative from 15/09/2014 to 24/11/2016.

Principal duties and responsibilities

Provide regular feedback to Xinjin management on market activities which include process improvements, new products, services and new sales opportunities.

Responsible for the revenue, profitability and up selling of products ensuring that department margins and profitability are adhered to.

Marketing and selling of goods to customers.

Prospecting for new customers.

Receives account payments.

Making order for supply of new items by liaising with suppliers to ensure quick delivery.

Generate sales reports and send to the director.

Arrange for refund or exchange of goods.

Ensure customers understand the quality and effective usage of product.

Online sales networking and prospecting.

Conducting a monthly stock inventory and give to accountant.

Receives customers complains and report it accordingly

Updating and keeping account of daily sales report

Preparing quotation and issuing of invoice to customers

Cashbook reconciliation

Answer and attend to customers enquires on the phone or in person.

Reporting of activities to the senior management.

Online marketing

Manage all sales activates that takes place in the shop.

Relationship management and sending of best wishes to customers..

Train new staffs in sales department.

WORK EXPERIENCE IN NIGERIA

AOS TEAM PROPERTIES LTD LAGOS, NIGERIA

Position held: Sales 26/05/2008 to 12/03/2014

Principal duties and responsibilities

Selling and marketing of lands and buildings to customers.

Assist in preparing clients property contract and certificate of ownership.

Explaining of properties and the available payment plans to customers.

Study property listings.

Accompany clients to property site.

Responsible for assisting with preparation of monthly financial statements.

Documenting the company daily sales.

Answering of customers calls.

Online prospecting and marketing of properties.

·Maintaining clients and property records by updating account information.

·Expediting correction or adjustment; following up to ensure resolution.

·Sending promotional materials to existing clients and prospecting ones.

·Sending of reports to the top managers.

·Maintaining filing systems.

·Analyzing properties to know property condition.

·Placing bids to put properties in conveyance condition.

·Issuing maintenance invoice on completed work order.

·Activating the individual property utility form in the bank's name and filling out the conveyance Checklist

·Collect daily reports from all the sales agents and marketers.

·Generate and respond to sales correspondence.

·Prepare quotations, proposals and send to clients.

·Ensure client’s special events (birthdays, weddings, anniversaries etc) are acknowledged.

COMPUTER PROFICIENCY

I have good computer skill in Microsoft words, Microsoft excel, internet, email, power point and other computer operations.

PERSONAL ATTRIBUTES

·Excellent interpersonal and customer services skills, with natural ability to work effectively in a team.

·Excellent cash handling and financial skills

·Conscientiousness, tact, and integrity.

·Excellent oral and written communication skills.

·Good organization and planning skill

Contact this candidate