Software Office
Resume:
Mohammed Shaker
Mobile No: +974-********
Email: *****************@*****.***
Transferable visa with NOC
Application for the Post of an IT Support Executive
Professional Summary:
Performance-driven Microsoft Certified Professional having extensive experience in Gulf Country over 8+ years in IT Support of Information Systems.
●Expertise in the implementation, analysis, optimization, troubleshooting and documentation of LAN Network, WAN & CCTV Network System.
●Expert at Desktop, Laptop - maintenance and Software - Hardware Support, including Installation Network.
●Installation and configuration of all software like OS, MS Office Package, Auto Cad, Revit, and other application and software.
●Ability to manage Internet & Outlook Mails backup systems.
●Excellent track record of diagnosing complex problems and consistently delivering effective solutions.
●Having good knowledge of branded computer Dell, HP, Lenovo, Toshiba, Compaq, IBM Machines.
●Having good knowledge of precise troubleshooting skills in hardware, software and networking.
●Ensure the proper function and recording of all camera systems in the facility.
●Surveillance of up to 350 cameras at one time
●Prepare reports and presentations on any adjustments or improvements necessary to the safety of the facility
●Communicate with guards throughout the premises directing them when necessary.
●Determine the threat level of a suspicious situation or person.
●Patrolled the premises on a regular basis.
●Worked with a team of other guards to ensure the safety of entire facility
●ELV systems such as, CCTV, Access Control, Intercom, PA, Data Networks, Satellite & TV Networks and associated equipment Monitor, troubleshoot systems Participate in emergency on-call service during non-working hours, weekends and public holidays Work alone with minimum supervision.
●Good understanding of ITIL lifecycles and processes.
● ITIL service desk managers should ensure that users are given advance notice and can prepare for the period of service unavailability. Good knowledge of providing support to application configuration.
Professional Work Experience
ARABTEC, Doha-Qatar (Jun 2019 to Oct 2019)
Worked as an ELV SUPERVISOR under Arabtec supervision.
●ELV systems such as, CCTV, Access Control, Intercom, Public Addressing, Data Networks, Satellite & TV Networks.
●Associated equipment Monitor maintenance Assist in monitoring utility consumption, collation of consumption figures, and update records as required
●Integrate and communicate effectively with other trade staff (Electrical, Mechanical, HVAC and Civil) as required Maintain up to date knowledge for the safe and efficient performance of all duties Participate in overtime, shift work and or out of hours working as governed by the necessity to maintain continuity of operation of essential plant and systems Participate in emergency on-call service during non-working hours, weekends and public holidays Work alone with minimum supervision.
Work Experience
FREELANCE, Doha-Qatar (Jan 2018 to May 2019)
Worked as an TECHNICAL SUPPORT REPRESENTATIVE
●Provided on-site installation and troubleshooting for residential and small businesses.
●Consulted clients and made appropriate software and hardware upgrades.
●Educated end users in basic PC maintenance including antivirus software other preventive maintenance.
●Worked under QDS (HBKU Project & Amiri Diwan) configured client servers and workstations and email configuration.
Work Experience
M/s. CONTRACO WLL, Al Mamoura, Doha-Qatar (April 2015 to Nov 2017)
Worked as an IT ASSISTANT/PROJECT IT COORDINATOR
●On-site Implementation, analysis, troubleshooting and documentation of LAN Network, WAN & Network System .Installation and configuration of all software like OS, MS Office Package, Auto Cad, Revit, and other application and software and to manage Internet & Outlook Mails backup systems
●Design & Build of Amiri Diwan (Parliament) Annex Building Fit out/Interior works Client: Private Engineering Office (PEO), Consultant: Engineering Consultant Group (ECG).
●Design, Construction & Maintenance of Amiri Diwan (Parliament) Additional Annex Building Client: Private Engineering Office (PEO), Consultant: Shaker Consultant Group (SCG)
●Design & Build of Fit Out/ID Works of Texas A&M University Building(TAMU-Q) Client: Qatar Foundation (QF), Project Management/Consultant: ASTAD/Louis Berger
●Design & Build of Fit Out Works of High Hazard Chemical Labs in TAMU-Qatar Foundation Client: Qatar Foundation (QF), Project Management/Consultant: URS/AECOM
●Construction of Tornado Tower Fit Out Works, West Bay, Doha Client: Qatar Foundation (QF), Project Management/Consultant: ASTAD
Work Experience
ACT FIBERNET (Formerly BEAM TELECOM) (From Apr 2012 to Aug 2014) - a leading ISP in Twin Cities, Hyderabad.
Worked as an EXECUTIVE - FAULT REPAIR
Responsible of Internet Connectivity of an area (around 5000 subscribers) of Sun City, Hyderabad, Telangana.
Attending daily customers’ complaints throughout the allotted area.
Troubleshooting of issues giving resolution or escalation to next level.
Maintaining daily log sheets.
Uploading complaints status on IVR.
Work Experience
QUALITY COMPUTER SERVICES, Doha-Qatar (From Nov 2005 to Dec 2011)
Worked as an IT SUPPORT
Microsoft Windows XP, 7, 8.1,10 & Microsoft Windows.
Installation & configuring Operating Systems & All Applications.
Creating Users, Mapping allotting permission to Client Maintenance Daily Data Backups.
Installations of Printers, Scanners, Plotters, Routers.
Monitoring and Maintaining Computers & Networks.
Be Friendly with Clients through a series of actions, either onside or over telephonic Conversation by Remotely Resolving Issues.
Certification Acquired MCP (Microsoft Certified Professional)
Academic Qualification:
B.Com (from Jiwaji University Gwalior)
C.E.C (Pre-University Course – Hyderabad)
S.S.C (Board of Secondary – Hyderabad)
Technical Qualification:
Diploma in PGDCA
Diploma in Computer Hardware & Networking from Solus Informatics
Personal Profile:
Name : Mohammed Shaker Father’s Name : Mohammed Yousuf Date of Birth : 08-04-1979
Marital Status : Married
Gender : Male
Nationality : Indian
Languages Known : English, Hindi and Urdu.
Passport Details:
Passport No. : H7741360 Valid Till : 11-01-2020
Mohammed Shaker
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