CSR-QA-IT

JOSÉ, DÍAZ MÁS

SSS:**-*******-*

TIN:336******-****

**-* ******** ***. ******** Village

Rosario, Pasig City 1902 Philippines

094********/ 095********

************@*******.***

EXPERIENCE

Mar 2017 – December 2019

2 years 10 months

CSR-QA

HKT Teleservices Philippines National Capital Reg, Philippines IndustryCall Center / IT-Enabled Services / BPO

SpecializationCustomer Service

Position Level1-4 Years Experienced Employee

Monthly SalaryPHP 40,000

I get training for 9 days for the project airG, Social Media for meet people, Chat with friends and also play Games online. Resolve issues to the customers and help with every concern toward call, mail and Chat. Also, I do the functions of QA, because the Company don't have Spanish QA, Spanish Supervisor or Spanish Trainer. I supporting Spanish agents, monitoring the calls, and training the news Spanish agents and make Spanish Interviews.

12/1998-11/2016 employee distribution/ Accountant

FEDEFARMA-Barcelona/Spain

I have capability of customer support, receive calls, solve problems of distribution, and countability of the employers. Also do the distribution to the pharmacies, and always with amiability, and respect.

The customer always be right.

12/1996-11/1998 Pharmacy assistant

Pharmacy,Puebla Félix-Barcelona/Spain

I started as an apprentice, and the pharmaceutical pay my study for be assistant. customer support, deliver recipes, health control of the people, sell cosmetic products, and do formulas. Also help older people, for send medicines their house. EDUCATION

1998 pharmacy assistant: Pharmacy

courses CCC/PG Cert-Barcelona, Spain

I study a big course in Spain, in CCC, for get tittle of pharmacy assistant, and power play the function, for sell, do formula, and attend recipes.

1997 accountant first ling: math and accounting

courses CCC-Barcelona, Spain

I study two years, for power play the function of

keep the accounts.

1997 IT Electronic: Finalized 4 years in High School Joan XXIII

(Barcelona-Spain) Technical Electronics.

1994 High School: Graduated in the school Tecla Sala (Barcelona-Spain) DIPLOMAS Pharmacy assistant

Accountant first ling

University (Electronics)

Graduado Escolar (High-School)

LANGUAGE SKILLS

I am native Spanish

I speak English, good level

Italy, Basic level, Tagalog beginner

SKILLS Technical skills Experience Total years Last use good level Microsoft 13 years actual

office(Word, Excel, MS, Google)

Anti-Virus/ Solve issues computer

OTHER INFORMATION

Am working here in Philippines since March of 2017 in Call Center Customer Service in Ortigas area, Pasig City.

I have driving license from 1997.

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