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Pharmacy Technician Customer Service

Location:
Jacksonville, FL
Salary:
18
Posted:
November 16, 2019

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Resume:

Zoe Robinson

FL State Registered Pharmacy Technician #35449

Nationally Certified Pharmacy Technician

Military veteran with seventeen years' experience in the pharmacy industry. A team player that is able to multitask and maintain strict safety standards eliminating misfills.

PROFESSIONAL EXPERIENCE

Secretary at CS Construction (March 2019 – October 2019)

Greeted guests

Called different vendors to obtain contract work

Ensured payments were received

Assisted with processing payroll and some small accounting tasks

Gap: caretaker

Pharmacy Technician II at Tallahassee Memorial Hospital (January 2012 - May 2017)

Assisted pharmacists in the acquisition, preparation, and distribution of medications in treating the patients under the TMH system of care.

The duties may include but are not limited to the following responsibilities:Mixing chemotherapy as well as compounding other medications, packaging and labeling of medications, operation of pharmacy information systems, preparation of intravenous medications, delivery of medications to patient care areas including operation of the PYXIS automation, and general support to pharmacists in delivering pharmaceutical care to all patient populations (i.e., neonate, infant, child, adult, and geriatric

Pharmacy Technician II at Capital Regional Medical Center (March 2011 - February 2014)

Position tasks and responsibilities include counts, packages, and labels unit does for inspection by pharmacist. Assists pharmacists as directed, including filling orders and preparing labels. Prepares

I.V. mixtures, compounded chemotherapy and operates automated systems. Maintains pharmacy inventory and performs clerical duties. Maintains strong knowledge of hospital policies and government regulations and performs dispensing duties accordingly.

Assists with quality improvement initiatives, inventory and ordering of pharmaceuticals.

Follows Standard Precautions using personal protective equipment as required.

Gap: caretaker

Field Tech/ Oil Spill Worker at Maxum Industries LLC (June 2010 - July 2010)

General duties included removing contaminated materials off the boats and replacing with clean materials. Assisted with the inventory process at the dock area. I was a hydrating specialist.

Gap: caretaker

Pharmacy Agent at Tele-Performance (October 2008 - July 2009)

General duties included receiving and responding to calls from providers, pharmacies, Wellcare members, and long term care facilities. Enter drug therapy overrides into the WHI Pharmacy Benefits

System based on approved guidelines. Make outbound calls to physicians and pharmacies

Lead Pharmacy Technician at Wal-Mart Pharmacy (January 2007 - August 2008)

Perform customer service with patient concerns dealing with OTC and new/old prescriptions refill questions.

Scan prescription label(s), obtain customer signature on signature pad, and refund prescription in order to bill insurance for patients to make co-payments. Re-check patient medication order(s) before dispensing medication to patients, ensuring the correct medication is issued to the right patient. Maintain 100% accuracy in filling prescription for patients in a timely manner. Maintain

100 % inventory and restocking. Prepare and process medical insurance claim forms and records.

Prepare creams, ointments and suspensions according to written prescriptions.

Pharmacy Technician II at University Hospital (February 2003 - June 2004)

Filled drug orders, stocked medications, compounded medications, and operated the pyxis, medication delivery, prepared admixtures and hyperals using aseptic techniques. Added measured drugs or nutrients to intravenous solution under sterile conditions to prepare intravenous (IV) packs under pharmacist supervision. Computed charges for medication and equipment dispensed to hospital patients, and enter data into the computer. Cleaned and maintained equipment and work areas.

Pharmacy Technician at CVS Pharmacy (February 2002 - June 2004)

Prepare medications under the direction of the pharmacist. Measured, mixed, counted out, labeled and recorded the amounts and dosages of medications. Data entry into the pharmacy's computer system using Microsoft Office and CVS specialize software operating systems.

Carpentry and Masonry Specialist at United States Army (November 1995 - June 1998)

EDUCATION

Augusta Technical College

Associates Degree in Pharmacy Technology

VA Medical Center

Work Training Skills

CORE STRENGTHS

PTCB Certified

Team Player Strong Knowledge of Pharmaceuticals

Excellent Oral and Writing Skills

Strong knowledge of Medical Terminology

Attention to Detail

Customer Service

Microsoft Access, Excel, and Word Excellent

Interpersonal Skills



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