Manager Customer Service

Sajit Gurung

Email Id: ************@*****.*** Contact Number: +91+629*******/814-***-****

Siliguri - 734010

Career Objective:

To secure a challenging and responsible position in an organization where there is a scope of contributing and updating my knowledge and skills for the development of self and Organization. To be a part of a strategic decision making team in the organization and leading strategic initiatives to national and international level.

Professional Experience – 12yrs+ Years in (Retail chain)

Organization : Mahindra -retail

Brand : Mom& Me (Mahindra Group)

Duration : Currently Working since 23feb2009.

Designation : Cluster Manager

KRA

: Key Roles:

Ensuring that the sales target for the stores is met

Ensure costs are within allocated budgets at a per store level

Ensuring margins are met at the store level

Store Operations

Ensure SOP compliance across all functions

Maintain essential store hygiene

Provide high levels of Customer Service

People Management

Manpower Planning & Management for CREs of their store,

o Performance monitoring at Store level

Business Development

Focus on Customer Acquisition, aided by Marketing

Inventory Man

e in conjunction with the Store teams for Stock Planning

on Inventory Ageing Efficient Stock Returns Management at a store level

Product and category level margin analysis

Administration

Allocation of responsibilities to their store staff

Monitoring the performance of CREs in their store

Ensure cash management practices & procedures at POSEnsuri

ng smooth operations of the store

Reporting Periodic reporting to BM

pecific Inventory Reports for the stores in their cluster

Achievements

1) Rise awards winner (Except no limit)

2) Best Vm camp Winner

3) Best Floor manager awards winner

Previous Experience

Organization : Future group (Gurgaon Centre)

Designation : Team leader (Planet sport)

Duration : 23th Feb 2008 to 2nd Feb 2009

Organization : Life Style international Pvt ltd

Designation : CSE (Customer Sale executive)

Duration : 2 March 2007to 2nd Feb 2008

Personal Traits

Edu. Qualification : Bachelor of arts

Nationality : INDIAN

Date of Birth : 11/10/1982

Martial Status : single

Language Skills : English Hindi, Gujarati, and Nepali

Computer Skills : Good Sap knowledge Basics of Computers

Strengths & Proven Abilities

Passionate about my work & Role model for my team

Initiator ᴥ Quick leaner ᴥ Multi tasker ᴥ Trouble shooter

Highly motivated and adjustable to any environment

Great Team spirit and team building capacity, updating myself as per industry standards & needs

Target oriented and believer in Win-Win formulas

Resourceful at developing procedures, service standards and operational policies with proven ability to reduce the running cost of the unit by planning & implementing effective control measures.

A keen planner and strategist with experience of handling multiple store sales and profitability including branding, local sales & marketing along with Client satisfaction.

Proven track record of increasing revenues, strategy implementation for deeper market penetration and expanding market share.

Possess excellent communication and relationship management skills with proven abilities in exceeding business targets consistently across assignments and thereby adding to the revenue growth of the organization.

I hereby affirm that all the information in this document is accurate and true to the best of my knowledge.

Looking forward for a personal round of interviews to prove my abilities. Will be happy to furnish any other information as and when required by the organization.

Warm Regards,

Sajit Gurung

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