Engineer Cisco

F a k r u D e e n – IT SYSTEM ENGINEER/ ADMIN/ NETWORK

Mobile # 00974 3 0 8 6 5 3 8 3 *********@*****.***, *********@*******.*** TECHINICAL SUMMARY

Microsoft, Cisco, VM ware, Linux Certified IT SUPPORT/ ADMIN/ NETWORK ITFRASTRUCTURE Engineer with 7 Years of experience in the IT industry as SYSTEM ENGINEEER my reward is to interconnect technologies and make them communicate seamlessly together. Having a solid IT background which is composed of numerous different technologies allows me to appreciate even more my work as a senior infrastructure network engineer. Windows server 2003, 2008, 2012 and 2012R2, Exchange Server 2000, 2003, 2008 and 2012, Microsoft Office365, Networking – DNS, DHCP, File sharing, Printing, WLAN, VLAN, Cisco switch and router, Hardware – PC Management – PC builds – Application, Deployment and reports. Windows XP, Vista, Win 7 pro, 8, 8.1 and 10, Microsoft Office 2010, 2013 Pro to 2016, Antivirus – End Point Protection – Kaspersky workstation and MacAfee Enterprise, RAS support – VPN Client, RSA etc., Cisco Wireless Technologies, WEP,WPA.TKIP, Desktop/ Server Virtualization, Software Licensing, ISA Server 2004/2006, SQL server 2000/ 2005, Crystal report, Sybase, Visual Basic.net 2003/2005. PROFESSIONAL EXPERIENCE

1 – IT Support Specialist – LEAD Central Region / System Engineer/ Networking Infrastructure at

UNIVERSAL MOTORS AGENCIES IN RIYADH KINGDOM OF SAUDI ARABIA June 2012 to 2018

• Develop, implement and maintain a culture of continuous improvement around maintenance and support, processes, tools, standards and all over performance of support provided by the team.

• Act as a technical escalation point for team members.

• Control helpdesk tracking software. (Manage Engine Service Desk Plus)

• Manage escalation queue, identify and track issues and determine severity level.

• Ensure delivery of a high quality level.

• Manage service performance, monitor service levels and ensure teams meet agreed KPI.

• Monitor end-user issues, responses and resolution rates to track patterns.

• Manage all team schedules and workloads on a day to day basis.

• Analyze statistics on a week/ period basis, provide recommendations for improvement and development

• Evaluate the existing process and procedures relating to incident management continuously.

• Manage the workload of the 1

st

line support team and to ensure the 2

nd

/3

rd

line

escalations are managed.

• Manage and maintain over 10 servers including virtualized systems, ranging from Windows 2008 R2 to Windows 2000 as well as Linux.

• Responsible for managing an organization's computer and operating systems, for the day-to-day maintenance of the operating system, including backup and recovery, adding and deleting user accounts, and performing software upgrades, and for installing, configuring, and maintaining the network.

• Working closely with the Database Administrator and Application and Business Expert to fix problems and increase performance and ensure that all current operating system patches are applied.

• Implement effective infrastructure solutions and responsible for planning, designing, as well as supporting deployment efforts for information security technology for the clients in the following areas:

• Systems administration, installation, and maintenance of network equipment. Perform analysis, diagnosis and fault isolation of existing client network issues. Provide mentoring and support to junior staff members.

• Manage and maintain over 10 servers including virtualized systems, ranging from Windows 2008 R2 to Windows 2000 as well as Linux.

• Manage projects for implementations, upgrades, and maintenance.

• Administer Active Directory accounts, DHCP. DNS and Exchange 2010.

• Work with Avaya VOIP phone system, Cisco VPN, Pix/Fortinet/ASA firewalls, Cisco routers and switches, and ISS IPS/IDS systems.

• Projects include Polycom Video conferencing solution, Cisco VOIP, stabilization of the SAN- local backup job process, network load balancers, Microsoft Exchange health and maintenance reports and processes, Spice-works Help Desk, Symantec Anti-SPAM/virus solutions, Active Directory domain migration and architecture redesign, and PowerShell scripts to automate backup processes.

• Also tasked to reevaluate organizational plan for data management, high availability and asset management infrastructure for the organization.

• Servers & network Installing and Implementation for the new branches and Installing and programming cisco router, cisco switch, cisco IP phones, and cyberoam.

• Maintaining finger machines & IP cameras, collecting data and sending to Payroll

• Installing kiosk complete GM programs in touch screen every month and updating online kiosk. installation and Configuration of KMCL Configuration Server, Reporting Server, KMCL OS Manager, KMCL Distributed configuration server, Integration of KMCL environment with Active Directory. Installing KMCL on client side and configuring the correct user terminal.

• Responsibilities include building servers, configuring network devices (routers, switches, firewalls), as well as day to day maintenance of systems previously listed. 2 - System Engineer–Jan 2010 to May 2012

AT TAWNIYA INSURANCE COMPANY IN RIYADH KINGDOM OF SAUDIARABIA

• Installation, Configuration and Troubleshooting of Domain Controller and Additional domain controllers. Installation and troubleshooting of Windows 2003 and Exchange 2003 Servers.

• Configuration of SCSI disks for RAID 5 and RAID 0 for IBM Servers. Maintaining servers (Windows 2003 server, Exchange 2003, DNS, DHCP) Enabling quota management for the users Finding vulnerable areas of servers and giving cost effective solutions.

• Implementation of SUS server & SMS server Requirement was to maintain central database of hardware & software inventory, deploying software’s / security patches etc.

• Group policy implementation for domain and auditing IIS administration for the local site. Implemented backup and restore strategy user rights and ID Management.

• Data recovery and disaster management planning.

Certifications

Degree in BSc. Computer science

Microsoft Certified IT Professional MCITP - Microsoft ID – SR 6634271 Microsoft Certified IT Professional Server Administrator - Microsoft ID – SR 6634271 Microsoft Certified Technology Specialist (MCTS) - Microsoft ID – SR 6634271 Microsoft Certified System Administrator (MCSA) - Microsoft ID – SR 6634271 Microsoft Certified Professional (MCP) - Microsoft ID – SR 6634271 Cisco Certified Network Associate CCNA – CSCO13065043 Red Hat Linux (System Admin, networking and security) – RHCSA Course completed VMWARE CERTIFIED PRO6 DATA CENTER – VMW02235298V-02283802 Higher Diploma in Software Engineering -HDSE

Skills

• Diagnosing, troubleshooting and identifying solutions

• VMware Virtualization Nutanix HCI

• Cisco Technologies CCNA Networking VPN Troubleshooting Network Engineering Network Security Switches Cisco IOS Servers Cisco Routers

• VMware Virtualization

• TCP/IP Cisco IOS Servers Linux Network Administration

• Routing CCNA Certified Routers Windows Server Network Design DHCP Hardware

• DNS Cisco Routers WAN Information Technology Cisco Nexus Cisco Systems Products Virtual Private Network (VPN)

Awards:

• The Best Employee of the month (July 2013)

• The Best Performance Award for the year 2013

• The Best Performance Award for the year 2014

• The Best Employee of the month (September 2015)

• Service Appreciation Award for 5 years.

•

Personal Attributes

• Friendly and easy going

• Willing and wanting to work flexible times

• Gender – Male with good Health

• Nationality – Indian

• Marital Status – Married

• DOB – 1/1/1979

• Languages – English & Arabic Fluent in Speaking

• Driving license – Yes ( Valid Saudi Driving License)

• Mobile – 009**-******** *********@*****.*** *********@*******.***

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