QA Analyst

John Yeh

Cell: 408-***-**** *******@*****.***

QUALITY ASSURANCE ENGINEER & LEADER SUMMARY

Highly skilled, multi-talented professional with extensive experience as a Bilingual (Chinese & English) QA Engineer, Interpreter and Translator and innovative leader. Vast experience with Windows Web, Mobile software, IVR (Interactive Voice Response), Manual & Automation functional, and regression testing in Agile or Waterfall and software delivery leadership of business applications on both onsite and offshore external & internal accounts. Applied Selenium IDE to automate regression testing at Scottrade/TD Ameritrade. Applied Katalon to automate testing at Scrubs and Beyond. Bilingual testing, proofreading and interpreting experiences resulting in functionality improvement of application software specifically in Traditional and Simplified Chinese. Proficiency in spoken Mandarin and Cantonese. Demonstrated expertise in user support and training. Excellent analytical, organizational, team-building, and communication skills.

TECHNICAL SKILLS

OS UNIX, Windows 10.0, Mac iOS

Quality Control HP Quality Center, Rally, Jira

Web Design Tools HTML, CSS

Scripting Language JavaScript, Python

Automation Test Tools Katalon / Selenium

Web Browsers Internet Explorer, Firefox, Google Chrome

Mobile iPhone, iPad

IVR Interactive Voice Response

Office Suite Microsoft Office Suite

Testing Methodologies Waterfall, Agile, Exploratory

Database SQL Microsoft Access

SELECTED ACCOMPLISHMENTS

QA Testing Leader / Bilingual QA Engineer

Scrubs and Beyond

Participated in deployment testing of Magento 2 platform for online Ecommerce upgrade in Windows Web and Mobile applications.

Co-worked with developers and business support in multiple release testing for defect fixes and new features on development, staging and production servers

Developed manual test cases for functional testing.

Automate regression testing for Windows Web applications in production.

Created tickets for defects detected.

Scottrade/TD AmeriTrade

Worked in partnership with project leaders to define and lead testing aspects of the project following the SDLC.

Developed test plans for systems, infrastructure software and hardware implementation

Led and coordinated frontend and backend system test for releases of custom designed Web (GUI) marketing, stock trading and banking software in multiple browsers, and IVR.

Led and coordinated testing for releases of third-party vendor’s custom designed portfolio, Morning Star.

Minimized defects to maintain quality of project objective of feature and regression tests

Automate testing in Selenium IDE

System and regression test for bilingual Web and Mobile application software in English, Simplified and Traditional Chinese.

Excellent at discovering and documenting defects.

Provided constructive lessons learned and participated in post-implementation lessons learned review

Received multiple awards recognizing the quality of teamwork and contributions to the Quality Assurance department.

Quanta Computer

Tested new and existing features of the Shop Floor Control System (SFCS) software to ensure quality of the applications.

Tested new and existing features, created and communicated Defect Reports with offshore Senior Developers and Managers to improve application software quality.

IBM/AT&T

Teamed with other testers in performance testing using automation tool, LoadRunner, to measure system behavior and performance under load.

Led and coordinated systems test for custom designed AT&T ticketing software, WEB user interface software, and hardware performance.

Coordinated onsite and off shore development associates

Minimized defects to maintain quality of project objective of feature and regression tests.

Led tester, planned and coordinated all services to Unix X and Microsoft Windows based application software, ensuring quality releases.

Managed the testing for the weekly Modification Request (MR) review.

Led and coordinated approximately 5 releases including new or upgraded AT&T software applications. Major responsibilities including review of requirements with system engineer & developer, preparation of test plan & test cases, execution of test cases & defect tracking, and on-time package delivery.

Leadership

Scottrade/TD AmeriTrade

Led the release testing in which bilingual versions were supported.

Managed web application software features and regression tests to improve quality of the applications.

IBM

Managed web application software features, regression and performance tests to improve quality of the applications.

AT&T

Led and coordinated efforts of a team of experienced programmers and testers utilizing a self-developed testing and implementation plan that ensured successful software product delivery.

John Yeh

Cell: 408-***-**** *******@*****.***

Bilingual/Chinese

Provided general system testing for multiple languages to create efficiency and increase usage of the application by approximately 50%.

Proofread the translated texts and templates in Simplified and Traditional Chinese.

Provided quality suggestions for modification of Chinese texts and templates.

Performed system testing for language specific: Simplified & Traditional Chinese

EXPERIENCE

Scrubs and Beyond, St Louis, Missouri 07/2018 - Present

QA Analyst

Quality Assurance for retail ecommerce clothing business in Magneto 2 platform in Windows Web and Mobile applications. Responsible for manual and automation testing.

Scottrade/TD AmeriTrade, St Louis, Missouri 1/2011 – 2/2018

Bilingual QA Engineer – Test Lead

Quality Assurance Lead for custom designed Windows Web and Mobile Online Stock Trading, Marketing, and Banking applications software system. Implemented system requirements review; creation, modification of test plan and test cases; feature and regression system testing

Quanta Computer, Fremont, California 9/2009 – 1/2011

QA Engineer

IT support with multiple responsibilities utilizing Shop Floor Control System (SFCS) software for server manufacturing & RMA, desktop RMA, and user manual documentation. Feature and regression testing for SFCS software. Coordinate daily Reliability Demonstration Test (RDT) with CISCO test engineer.

IBM, San Jose, California 8/2001 – 5/2009

IT Specialist -- Test Lead

Test Lead for custom designed Windows Web IBM applications software system. Implemented system requirements review; creation, modification of test plan and test cases; feature and regression system testing including internal and external systems.

AT&T/IBM (Since 2000), Middletown, NJ 7/1997 -7/ 2001

Technical Staff Member/IT Specialist -- Test Lead

Led the Telecommunication Custom Designed Ticketing Application software system test. Lead point of contact for strategic partners' and work center support. Implemented the system requirements review; creation, modification, and review of test plan and test cases; feature, regression, and patch system testing including external systems. Administered the field support system. Affirmative Action/Quality Working Environment (AA/QWE) representative.

AT&T, Middletown, NJ 7/1995 – 7/1997

Technical Staff Member -- Test Lead

Managed the system requirement review; creation, modification, and review of test cases; execution of system testing on UNIX X Windows- based workstation using Remedy and Windows -based PC platforms.

EDUCATION

BGS, Chinese Studies, University of Kansas, Lawrence, KS

MSc, Computer Science /Business, Monmouth University, West Long Branch, NJ

Contact this candidate