Customer Service Manager

Pritesh Patel

Chicago, IL ***** 773-***-**** *************@*****.***

Education

Northeastern Illinois University – Chicago, IL

B.S. Computer Science, Concentration: Information Technology.

Overall GPA: 3.5/4.0

Selected coursework: Programming I & II (Java), Data Structures, Introduction to Algorithms, Computer Organization, Discrete Structures, Human Computer Interactions, Computer Networks, Cyber Law, Client-Side Web Development, Cyber Security, Computer Ethics, Database Management, Cryptography, Software Engineering and Information Technology Project Management.

Technical Skills & Competencies

Languages: Java (2 years), Html, CSS, JavaScript (Beginner), MySQL, and jQuery (Beginner)

Networks: WAN, LAN, MAN, Network configuration, OSI Layers, TCP, UDP, DoS DDoS Attacks, Switches, Hubs, Routers, Virtual Machines, Active Directory, TCP/UDP Ports and, Firewall.

Java: OOPS, Collections, Threads, JDBC, Servlets, JSP, XML, Java EE, Maven,

Hibernate ORM, Spring MVC, Spring Boot, and REST API.

Other: Microsoft office, excellent written and oral communication skills.

Languages: English, Hindi, and Gujarati.

Certification: December 2018

Test Out Network Pro Certification

Projects and Programs

Battleship Game [Programming 1] Group Project January 2017

Used Java to write a Graphical User Interface (GUI) for the battleship game. The GUI provides visual interface for the game which is run by ship objects which controls the flow of the game meshes all the other resources to work cohesively.

Park Mate [Human Computer Interaction] Group Project October 2018

Used Ninja Mock to develop application interface to propose the university the solution for parking problems. The interface had three specifications find parking, Car tracking, and parking for guests.

Hospital Database [Database Management] Group Project March 2019

Designed, implemented and integrated a hospital database by using SQL queries. Created a user-friendly java program to connect to the SQL database (JDBC). User functionality includes selecting, adding and deleting data from SQL database.

Work Experience

Papa Johns, Manager – Skokie, IL June 2017 – Present

Responsible for ordering food inventory as needed.

Handling the general roles of the store to ensure customers are receiving excellent customer service.

Making weekly schedules for the staff.

Prospect O’Hare Terminal 3, Shift lead – Chicago, IL May 2014 – September 2016

Ensuring disabled customers reach their assigned gate number efficiently.

Checking all the wheelchairs are safe for the passenger to travel in.

Awards/Scholarship:

Star Scholarship Award

NEIU Eagle trio Scholarship

NEIU Tuition-Dean Scholarship

NEIU Eagle Spec Circumstance Scholarship

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