Receptionist, Administrative Assistant, Customer Service

Career Overview

Receptionist/Administrative Assistant

High-volume Receptionist responsibilities providing a positive caller experience

Performed general office duties which included typing, filing, copying, data entry, emailing, and faxing

Streamlined mail and priority shipment processing by creating a system to package and process outgoing products

Ordered and maintained office supplies; implemented a Supply Closet to track usage and minimize supply inventory

Minimized mailing costs by sorting and compiling mail being sent to the same address

Organized training classes and presentations i.e., ordered meals; arranged for travel and accommodations

Customer Service Representative

Delivered positive customer outcomes working in a high-volume call center by providing answers and solutions

Tracked orders and shipments to ensure on-time deliveries

Processed orders, credits, and returns within 24-hour timeframe

Inside Sales Representative

Prepared and delivered reports, referrals, and general sales information

Processed customer requests for quotations; researched pricing; prepared and distributed quotations

Confirmed and clarified Purchase Orders; entered customer orders

Human Resources Assistant

Coordinated company Wellness Programs

Scheduled telephone and personal interviews; reserved conference rooms

Performed on-line background checks; reviewed and scored onboarding testing material

Compiled orientation and benefit material for current and new employees

Education/Training

CONTRACT Receptionist 10/8/19 – 11/4/19 Glendale, WI

Johnson Controls (Cavalier IT)

Customer Service Representative 1/17/19 – 6/28/19 Waukesha, WI

The Jar Store (A Division of Pack Logix)

Clerical Assistant 11/5/18 – 11/21/18 Milwaukee, WI

Milwaukee County District Attorney’s Office

CONTRACT Administrative Assistant 5/29/18 – 10/2/18 Wauwatosa, WI

Briggs & Stratton (The Planet Forward)

CONTRACT Customer Service/Inside Sales 11/27/17 – 1/17/18 Menomonee Falls, WI

Eutectic/Castolin (Randstad)

Customer Service Liaison 3/6/17 – 6/6/17 Brown Deer, WI

Central File, Inc.

Receptionist/Loaner Coordinator 8/29/16 – 11/8/16 Glendale, WI

Lexus North Shore

Receptionist/Human Resources Assistant 1/5/15 – 11/23/15 Fox Point, WI

Kapur & Associates

CONTRACT Used Equipment Administrative Asst. 9/8/14 – 11/24/14 Milwaukee, WI

Fabick Cat

Inside Sales Representative 3/24/14 – 7/1/14 Milwaukee, WI

Paresources, Inc.

Member Services Representative 9/9/13 – 1/10/14 Mequon, WI

Wageworks, Inc. (Choice Strategies Div.)

TEMPORARY Inside Sales Assistant 6/1/11 – 10/29/11 Milwaukee, WI

Pflow Industries, Inc.

Customer Service Representative 10/27/08 – 3/10/09 Mequon, WI

Design House, Inc.

Receptionist/Human Resources Assistant 2/4/04 – 10/22/08 Milwaukee, WI

Strattec Security Corporation

Administrative Assistant 3/1/93 - 3/13/03 Milwaukee, WI

Receptionist 11/13/89 - 6/1/93

Pflow Industries, Inc.

Software Competencies Skill Level

Microsoft Word Advanced

Drafted letters, forms and emails

Created merge documents and proposals

Microsoft Excel Intermediate

Entered sales revenue, manufacturing and shipping attainment

Sorted and subtotaled data by month, year, region, representative company, salesperson, state, type of equipment, etc.

Created related reports and charts

Microsoft Access Intermediate

Entered quotation criteria

Created merge documents

Entered queries – created reports

Microsoft Outlook Advanced

Sent and received emails

Managed conference room and travel calendars

Entered and maintained contact information

Microsoft PowerPoint Beginner

Created simple presentations

Professional Development

Cardinal Stritch University Fox Point, WI

Personal Attributes

Highly organized and able to multi-task well

Excellent verbal and written communication skills

Committed to internal and external customer satisfaction

Extremely dedicated, reliable, enthusiastic, and participatory

Professional appearance and demeanor

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