Account Engagement Manager

RUPALI MAHAJAN

Johns Creek, GA, ***** 502-***-****

**************@*****.***

AREA OF EXPERTISE

Over 18 years of IT Exp with 12 years of Management Exp in Commercial and Delivery with Multiple diversified roles as Agile Delivery Engagement Manager, Agile Coach, RTE, Agile PM, Sr. Scrum Master for Retail, Banking Finance, Telecom and Healthcare IT sectors.

Possess strong business domain and technical knowledge. Managed Digital, IOT, eCommerce, Mobile App, Cloud Migration large complex Global Engagements successfully with Salesforce CRM, SAP ERP, MuleSoft, Google, AWS Cloud, MDM, ETL, Java/J2EE, HTML 5, Angular, React.

Key Skill

• Coaching • People Management • Analytical • Negotiating •Quick learning • Multi-Tasking

• Problem solving • Creative Strategic thinking • Sales Ability • Customer Service

EXPERIENCE

Cognizant Technology Solutions, USA Mar 2008 – Oct 2019

Sr. Agile Program Delivery Manager, RTE, Coach 2013-2019

Transformed multimillion small to mid-size engagements in Agile, Scaled Agile and DevOPS.

Helped organization to adapt and mature in Agile, DevOPS resulted for faster-time-to-market result, Delivered End- To-End with better outcome.

Coached Product Owner, Scrum Masters and Scrum Teams in Agile, Scaled Agile

Handled PI, SoS meetings, Reviews, Retros, Roadmap planning at a Program level.

Defined Program Level EPIC, Features with Product Owner, Technical Architect and added to the Program Board and Linked to User Stories in Team Board.

Built Governance model, Maintained Program Backlog, Board, Agile Ceremonies as RTE

Conducted all Agile ceremonies, tracked Agile Metrics and Reported program status weekly.

Setup Agile Best Practice, Governance, Model, Process, Guidelines for teams

Identified and managed issues, risks, budget, project dependencies and critical path for Program

Managed Agile projects in Scrum, Lean Kanban, SAFe, Spotify, XP, TDD model

Established and Maintained strong customer relationship which helped to grow business and increase revenue by 5-10% YoY.

With effective, skilled delivery established account with top implementation partner award.

Helped clients to reduce IT budget by 10-15% by Sunsetting Redundant Apps, With Cloud, On Prem Hybrid model saved licensing cost

Managed Digital, IOT, Mobile Apps, API Integration, Cloud Migration, CRM, ERP Programs in Agile, Scaled Agile.

Managed End-To-End on-time Delivery with no or very minimal escalation, less attrition ratio

Omnichannel Exp by accessing customer data from Salesforce, ERP data from Inventory and Order data from OMS thru Mulesoft API Integration and published in Frontend.

Project Manager, Sr. scrum Master 2008-2012

Managed Projects in Agile. Facilitated All Scrum Ceremonies.

AIT Global, USA 2007 – 2008

Product Lead for Cisco Systems, San Jose, CA

Product Evaluation, Market Trend, Defined Strategy, Product Backlog Preparation with Features, EPIC and Stories Prioritization, Grooming and Reviews Product. Plan for Releases

Tech Mahindra, Pune, India 2006

Scrum Master for Mahindra British Telecom

Ran all Scrum Ceremonies, Responsible for Sprint Planning, Retros, Daily Stand-ups. Worked closely with PO and Scrum Team. Managed End-To-End Project with Global delivery.

Zensar Technologies, Pune, India 2003 –2006

Java Tech Lead for Cisco Systems

Responsible for Cisco in-house App Dev and Support, Code Reviews in Java J2EE, HTML, Oracle

Evolveware Technologies, Pune, India 2000 –2003

Lead Developer

Responsible for eCommerce Web App Development and Support in Java, J2EE, .Net, Oracle

EDUCATION

Master’s in computer management

Pune University, Maharashtra, India

PROFESSIONAL DEVELOPMENT

• Marketing Analytics • Relationship Management

• Design Thinking • Leadership Development

TRAININGS

DevOPS, Digital Education Workshop, Salesforce Winzone and CForecast, Trusted Client Advisor, Transformational Selling, CA Clarity, Jira, MPP, Leankit Kanban

CERTIFICATIONS

Program Manager in High Impact Communication, Agile Accredited Scrum Coach, Scrum Master, SAFe 4.0, Sales Master, Client Service Executive

PRESENTATIONS

Program Engagement Presentation, RFP, QnA Presentation

TECHNICAL KNOWLEDGE/EXPERIENCE

Java, J2EE, HTML, JS, .Net, MuleSoft, Oracle

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