Customer Service Desktop Support
Resume:
Frank Hays
*****.****@*****.***
Chicago, IL 60608
EXPERIENCE
The Robert R. McCormick Foundation - IT Manager (7/17 - 9/19)
● Managed the team responsible for all aspects of IT in the Chicago office on a Microsoft network with 250 workstations and fifteen servers.
● Replaced existing security suite with cloud-native endpoint protection including CB Defense and Secureworks RedCloak.
● Improved availability of mission critical software through a combination of infrastructure improvements and moving to cloud-based services.
● Secured websites using TLS/SSL and established PCI compliance for websites that accept card payments.
● Analyzed SIEM data to ensure compliance for IT and financial system audits.
● Worked with Information Technology Web Developer to create SharePoint applications for employee onboarding and offboarding and helpdesk.
● Trained IT Interns to be effective desktop support analysts.
● Budgeted for new and replacement workstations, servers and network hardware.
● Coordinated website and server migrations, updates and maintenance. The Robert R. McCormick Foundation - Systems Analyst (7/08-7/17)
● Built and maintained servers on a Microsoft Windows domain.
Windows Server 2003, 2008, 2012, 2016 and 2019
SQL Server 2005, 2008, 2012 and 2016
IIS 6, 7, 7.5 and 8
Active Directory 2003 and 2012
● Deployed and maintained network hardware.
HPE Switches
Sonicwall network security appliances
HPE Aruba wireless access points
● Migrated email services from Microsoft Exchange to Microsoft Office 365.
● Administered IT telephony including VOIP using Avaya IP Office and Multi-Tech FaxFinder.
● Administered and provided support for Blackbaud Grantmaking, Raiser’s Edge and NetCommunity.
● Installed, administered and maintained Veritas Backup Exec.
● Administered VPN and firewalls including Juniper NetScreen Remote and SonicWALL.
● Managed email support on user devices including iOS, Android and Windows Phone.
● Deployed and maintained end user workstations and laptops. Community Shares of Illinois - Network Administrator (7/04-7/08)
● Monitored and analyzed $5 million worth of charitable donations yearly. Used Microsoft Access and Excel along with proprietary software to report and track income.
● Maintained office computer network including dotProject project management software on a Windows Server 2003, Apache, MySQL and PHP based platform.
● Troubleshot and maintained Windows XP based PCs and network hardware. Researched and purchased new hardware and software as needed.
● Built and administered large campaign website based on MediaWiki software. Maintained other sites using HTML, JavaScript and other web design software.
● Trained seasonal employees to use office hardware and software, including Microsoft Office. EDUCATION
The Ohio State University, Columbus, OH - B.S. Computer Science and Engineering
● Awarded the Engineering Dean's Award Scholarship
● Emphasis on object oriented programming and design including Java programming/Javadoc using Netbeans software and EMACS and C++
● Additional experience in Unix, Linux C, LISP, Matlab, Maple, and SYBASE. AVAILABILITY
Available immediately for full-time employment in Chicago, IL area. References Available Upon Request
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