Frank Hays

adatar@r.postjobfree.com

**** * ****** **

Chicago, IL 60608

312-***-****

EXPERIENCE

The Robert R. McCormick Foundation - IT Manager (7/17 - 9/19)

● Managed the team responsible for all aspects of IT in the Chicago office on a Microsoft network with 250 workstations and fifteen servers.

● Replaced existing security suite with cloud-native endpoint protection including CB Defense and Secureworks RedCloak.

● Improved availability of mission critical software through a combination of infrastructure improvements and moving to cloud-based services.

● Secured websites using TLS/SSL and established PCI compliance for websites that accept card payments.

● Analyzed SIEM data to ensure compliance for IT and financial system audits.

● Worked with Information Technology Web Developer to create SharePoint applications for employee onboarding and offboarding and helpdesk.

● Trained IT Interns to be effective desktop support analysts.

● Budgeted for new and replacement workstations, servers and network hardware.

● Coordinated website and server migrations, updates and maintenance. The Robert R. McCormick Foundation - Systems Analyst (7/08-7/17)

● Built and maintained servers on a Microsoft Windows domain.

Windows Server 2003, 2008, 2012, 2016 and 2019

SQL Server 2005, 2008, 2012 and 2016

IIS 6, 7, 7.5 and 8

Active Directory 2003 and 2012

● Deployed and maintained network hardware.

HPE Switches

Sonicwall network security appliances

HPE Aruba wireless access points

● Migrated email services from Microsoft Exchange to Microsoft Office 365.

● Administered IT telephony including VOIP using Avaya IP Office and Multi-Tech FaxFinder.

● Administered and provided support for Blackbaud Grantmaking, Raiser’s Edge and NetCommunity.

● Installed, administered and maintained Veritas Backup Exec.

● Administered VPN and firewalls including Juniper NetScreen Remote and SonicWALL.

● Managed email support on user devices including iOS, Android and Windows Phone.

● Deployed and maintained end user workstations and laptops. Community Shares of Illinois - Network Administrator (7/04-7/08)

● Monitored and analyzed $5 million worth of charitable donations yearly. Used Microsoft Access and Excel along with proprietary software to report and track income.

● Maintained office computer network including dotProject project management software on a Windows Server 2003, Apache, MySQL and PHP based platform.

● Troubleshot and maintained Windows XP based PCs and network hardware. Researched and purchased new hardware and software as needed.

● Built and administered large campaign website based on MediaWiki software. Maintained other sites using HTML, JavaScript and other web design software.

● Trained seasonal employees to use office hardware and software, including Microsoft Office. EDUCATION

The Ohio State University, Columbus, OH - B.S. Computer Science and Engineering

● Awarded the Engineering Dean's Award Scholarship

● Emphasis on object oriented programming and design including Java programming/Javadoc using Netbeans software and EMACS and C++

● Additional experience in Unix, Linux C, LISP, Matlab, Maple, and SYBASE. AVAILABILITY

Available immediately for full-time employment in Chicago, IL area. References Available Upon Request