Operator Customer Service

Fazal Mahmood Ahmed

E-mail : ****************@*****.***

Mobile : +971-**-***-****

Date of Birth : 14-Aug-1986

Nationality : Pakistani

Marital Status : Single

POST APPLIED FOR: CCTV OPERATOR

OBJECTIVE:

Seeking for a responsible position where my knowledge and experience can be shared and enriched, that will impact company development and enrich my professional trait. Having flair for working in one of the most challenging and interesting developed environment, strong communication and inter personal skills combined with leadership quality and ability to work in multi ethic environment also have ability to exhibit self-initiative self-discipline and continual improvement to do the job orient task.

STRENGTHS

Hardworking, Loyal and honesty

Flexible, able to adjust to new people and situation

Self-motivated

Initiative

Responsible and conscientious

Always ready to face the challenge

Ability to work in any kinds of stress

Work well under pressure independently or as a part of team QUALIFICATION

Graduation (Allama Iqbal Open University, Islamabad Pakistan)

Intermediate (Board of Intermediate and Secondary Education, Lahore Pakistan)

Matriculation (Board of Intermediate and Secondary Education, Lahore Pakistan) PROFESSIONAL QUALIFICATION

01 year “Computer Applications And Data Base Management” from Government Vocational Training institute Okara Pakistan

06 month “Computer Information Technology” from S.G.C Okara, Pakistan COMPUTER SKILLS

Windows XP, Windows 7, Windows 8 Operating Systems

Software Installation.

Internet / Email

In page

SQL

Database Management System

EXPERIENCES:

Marina Byblos Hotel (4Star) in Dubai Marina

June 2016-up to present as a “CCTV OPERATOR”

CCTV Operator

Monitored CCTV and associated activities

Provided witness statements and copies of surveillance footage for evidence, if needed

Answered and directed all calls to appropriate departments

Recorded all incidents in appropriate log books

Maintained professional attitude and provided effective solutions regarding customer service issues

Assessed ongoing, critical situations in view of potential threats and maintained operations within company guidelines and mandated procedures.

Monitored vehicle accidents, access and entry control point issues, and audible/visible gunfire/explosions in sector.

Monitored security cameras, on multiple screens and monitors, for 09 hour shifts up to 7 days a week and reported illicit activities revealed by cameras / CCTV.

(I also have “Security Systems Operator” License from SIRA)

Government Postgraduate College Okara, Pakistan

October, 2008 to May, 2016 as a “Computer Operator” (Accounts Branch)

Keeping log books and traces for jobs or events that take place in the systems.

Assisting programmers and technical staffs.

Checking for existence of viruses and upgrading and updating systems to improve working.

Will be in control of new equipment orders.

Systematizing and preserving disks and files

Developing good communication skills that are essential to express technical issues to a person who is non-technical.

Operate a number of computer systems, fix problems that may arise in routine work.

Following operation of the computer on daily basis.

Documents problems and actions by completing production logs. CCTV LICENSE DETAILS:

License No. : 275659 (SIRA)

Expiry : 21-06-2022

LANGUAGE KNOWN:

English : Speaking & Writing

Arabic : Basic Knowledge

Urdu : Speaking & Writing

Punjabi : Mother Language

VISA Details : Employment Visa

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