Administrative Assistant Software
Resume:
EDDIE C. WILLIAMS
STE *** Box 206
Killeen, Texas 76541
254-***-**** cell 254-***-**** Alt Phone #
***********@*****.***
OBJECTIVE
To obtain a position within a company (working in Texas, Colorado, Alaska or overseas on a military contract), which will allow me to utilize my varied training in the Information Technology field (specifically Installation & setup of new equipment and remote sites), and that challenges my varied software, and hardware skills.
TECHNICAL SKILLS
Software
Experienced with the installation, configuration and administration of Windows OS all versions.
Knowledge of IBM main frame languages using TSO editor, specifically FORTRAN, COBOL, JCL/MVS, and VSAM. Also Proficient in C, C++, & Visual C++; Visual BASIC; Computer Control Language; Machine Language; RPG & AS/400 programming; HTML4, JavaScript with a working knowledge of Java; and flow-charting UML diagrams in Visio Professional.
Skilled in the installation, configuration and administration of software applications, including Microsoft Office (Word, Access, Excel) all versions; dBase; Microsoft Publisher, SQL Server; Ascent Capture; and Connect Direct.
General knowledge of networking tools and concepts including FTP, Telnet, Ping, DNS, DHCP, WINS, TCP/IP, Event Viewer, Network Monitor, etc.
Hardware
In-depth experience installing, upgrading, maintaining, and troubleshooting server & workstation components, including but not limited to internal & external storage devices (floppy, zip, IDE, SATA etc.), optical drives, network interface cards, modems, expansion/multimedia cards, RAM chips, and motherboards.
Proficient and installing, maintaining, and troubleshooting peripherals including printers, scanners, fax/copiers, and various other document imaging devices.
Skilled in the setup, maintenance, and trouble shooting of networking equipment including cable, analog, & DSL modems, hubs, routers, and switches.
Proficient in the fabrication of networking cables (CAT5, CAT6, Coax, fiber optic), also proficient in cable termination including (9, 15, 25, 37, and 50 pin connectors both crimped and soldered) and Hot melts for fiber termination.
Proficient in the setup and fielding of ruggedized computer systems for the military in combat zones.
PROFESSIONAL SKILLS
Military
Served as Team Supervisor then Section Supervisor and managed, trained, and evaluated job performance for 13 technicians and 5 sections of 38 technicians respectively.
Served as Computer Security Supervisor for a network of 100+ computers; duties included monitoring network access and usage and taking appropriate actions when violations occurred.
Maintained Secret Security Clearance throughout military career (previously held an interim Secret Clearance).
Personal
Excellent communication skills, able provide information in a clear, concise manner.
Self-motivated with the initiative and confidence to perform independently without supervision but also able to work well with others in a team-oriented environment.
Work exceptionally well in fast-paced or high-stress situations; utilize time management skills and prioritize tasks to complete jobs within specified deadlines.
Excel at learn new skills and equipment quickly and adapt easily to changes in systems or schedules.
Able to diagnose problems, make quick decisions, and develop workable solutions
Detail oriented, even when doing repetitive work.
Work well indoors, outdoors, and in all types of weather and able to work at heights.
PROFESSIONAL EXPERIENCE
City of Killeen (Police Department) Killeen, TX
Peace Officer January 5, 2009 – May 17, 2019
Patrol
Retired from Killeen Police Department May 17, 2019.
Temporarily assigned to the Crime Intelligence Office to assist with various Intelligence Functions.
Patrol Officer with the Killeen Police Department, Day Shift, A squad for the City of Killeen.
Specific Duties include responding to emergency calls, calls for assistance, assisting motorist, and assisting citizens with various task: including filing of reports. Investigate crimes reported to law enforcement and determine the appropriate course of action. Develop case files for investigation and prosecution.
Additional training includes CPR training for first responders. Intermediate, Advanced, and Master Peace Officer Certification. CJIS certification.
System Administrator for web-based Record Management System (WebRMS). Duties include maintaining data integrity, and performing quality control checks; configure workflows, user groups, and roles.
Contract Professionals Inc. (CPI) Waterford, MI
Information & Technology Staffing Solutions 10 September 2007 – 19 September 2008
Sr. Technician
Contract position with CPI and General Dynamics C4 Systems to work with the US Military in the development and installation of the TCF (Tech Control Facility) on LSA Anaconda in Balad Iraq, LSA Spiecher in Tikrit Iraq, Camp Buehring Kuwait, & Camp Edgars/Kabul Afghanistan.
Specific duties included physical hardware set up, configuration, and testing of military computer systems and military equipment. Equipment includes setup and installation of military networks (Voice, Sipr, Nipr, Centrix, and fiber optic networks), wire wrapping, cable fabrication, fiber termination and punch down panels, IDF frame setup and population.
Deployment team assembled by CPI for logistical support while deployed to South West Asia in support of OEF (Operation Enduring Freedom), and OIF (Operation Iraqi Freedom) in Iraq and Afghanistan.
MILITARY CHILD EDUCATION COALITION (MCEC) Harker Heights, TX
Non-Profit Military Resource Solutions 16 June 2006 – 31 July 2007
Director of Information Technology
Technology Director and ICC Coordinator for the Military Child Education Coalition.
Specific duties included physical hardware setup, network setup, and software installation/maintenance of the MCEC network. Monitoring and control of 239 ICC computer systems around the world. Stay abreast of current technology trends and advise on future technology needs for the Military Child Education Coalition.
Equipment includes setup and installation of routers, VPN Firewall, Exchange 2003 mail server running on Windows 2003 Small Business server, Windows 2003 file server, 15 Windows XP Pro desktops and 6 Windows XP pro laptops, 6 DLP projectors, 3 Digital cameras, 5 network printers and 7 non-networked printers.
ManTech International Corporation Chantilly, VA
Secure Information & Technology Solutions 8 February 2006 – 25 April 2006
Sr. Technician
Contract position with General Dynamics C4 Systems to work with the US Military in the development and installation of the NOC (Network Operations Center) on LSA Anaconda in Balad Iraq.
Specific duties included physical hardware set up, configuration, and testing of military computer systems and military equipment. Equipment includes setup and installation of military networks (Voice, Sipr, Nipr, Centrix, and fiber optic networks), wire wrapping and punch down panels, IDF frame setup and population.
Tek System Austin, TX
Information & Technology Staffing Solutions 10 January 2006 – 8 February 2006
Sr. Technician
Contract position with Mantech International and General Dynamics C4 Systems to work with the US Military in the development and installation of the NOC (Network Operations Center) on LSA Anaconda in Balad Iraq.
Specific duties included physical hardware set up, configuration, and testing of military computer systems and military equipment. Equipment includes setup and installation of military networks (Voice, Sipr, Nipr, Centrix, and fiber optic networks), wire wrapping and punch down panels, IDF frame setup and population.
Deployment team assembled by TEK Systems then transferred to ManTech for logistical support while deployed to South West Asia in support of OEF (Operation Enduring Freedom), and OIF (Operation Iraqi Freedom) in Iraq.
Pointe Technology Group Inc. Landover, MD
Systems Integrator & Technology Solutions
Image Capture Specialist 30 January 2005 – 21 December 2005
Contract position with Lockheed Martin and Social Security Administration; worked as part of the Electronic Disability Document Management Architecture team to convert Social Security’s Disability process from paper to electronic. Specifically, setup, configuration, and training of imaging hardware and software used in the scanning and delivery process including Fujitsu scanners, Dell servers and workstations, Windows OS, & commercial and proprietary software. This included interfacing equipment and software with existing Mainframe & AS/400 systems and LAN/WAN.
Specific duties included physical hardware set up, configuration, and training of Dell Poweredge 2650 servers with Brooktrout TR1034 & TR114 network cards, Dell Optiplex workstations, and Fujitsu scanners. Software supported included Windows 2000 Server & Professional, Win XP Professional, Intercope MessagePlus Open, KOFAX Ascent Capture 5.51, Sterling Commerce Connect Direct v4.1.0, and SSA’s Front End Capture System (FECS 2.0 & 6.0).
Imminent Technologies, Inc. Fort Hood, TX
Document Imaging & Software solutions
Technical Support Manager/Senior Corporate Installer 16 June 2003 – 15 January 2005
Supervised 5 tech-support personnel, 2 products salespersons, and 1 administrative assistant.
Resolved level II & III Software / Hardware issues between client and vendors and coordinated all level IV issues between outside vendors and in-house developers.
Responsible for all beta testing of software and software enhancements, technical reviews, documentation of procedures, and future product enhancements, also designed, created, and configured databases (using SQL Server, MS Access, and DB2 & Oracle) for use with IMS (Image Made Simple) software.
On-site responsibilities included physical setup of servers, scanning workstations, scanners (Panasonic); installation & configuration of related software; and product demonstration and training.
Techlink Resource Inc. Fort Hood, TX
Computer Staffing Company
Dell PC Technician/Installer 2 October 2002 – 1 February 2003
Worked as Dell technician installing 1600 new workstations throughout Darnell Army Hospital and various remote clinics on and around the Fort Hood area. Preparation duties included transferring existing data from hard drives to central repositories.
Setup duties included physical hardware setup, and configuration, data transfer from the central repository to the new workstation, and the application configuration including email, virus protection, and other in-house software.
Post-prep duties included the use of software to clean old hard drives to DOD standard of 777 to ensure that all data was expunged and repacking all old equipment to be returned to Dell.
Central Texas College Killeen, TX
Computer Science Department Student Teacher Internship
Teaching Assistant-Unix/Linux Programming January 2002 - May 2002
Graded papers, assisted students in the programming lab, taught class when the instructor was not available.
Assisted students with programming in the VI editor, debugged faulty code consisting of syntactical and logic errors, and assisted the instructor in hands on demonstrations.
United States Army Various Worldwide
Infantryman/Reenlistment/Brigade Emergency Operations Sergeant October 1988 - January 2000
Reported to Fort Benning, GA. -- 30 October 1988 – 17 Jan 1989 -- C co. 1/50th Infantry Bn.
oBasic Training – Rank E1
oAIT (advanced individual training)
oRIP (Ranger Introductory Program)
Reported to Fort Riley, KS. -- 18 Jan 1989 – Dec 1991 – B co. 5/16th Infantry Bn., 1st Inf. Div.
oServed as a dismounted Infantryman – E1 – E4
Served as team leader for a 5 man team
oServed as a mounted crewmember BFV (Bradley Fighting Vehicle) – Desert Storm
oAttended PLDC (Primary Leadership Development Course) – Tier 1 leadership school
Reported to Camp Casey, Korea – Jan 1992 – Mar 1993 – HHC 3rd BDE 2nd Infantry Div.
oServed as driver / bodyguard for brigade commander. – E5
oServed as Platoon Sergeant for Command Group, HHC (Headquarters & Headquarters Company) 8 personnel.
oUS Army Sniper School – Camp Casey Korea
Reported to Fort Carson, CO. – Apr 1993 – Apr 1995 – A co. 1/8th Infantry Bn., 4th Infantry Div.
oServed as Squad leader for 12 personnel (2 junior NCOs and 10 soldiers). – E5(P)
oServed as Unit Armory NCO (Noncommissioned Officer)
oServed as HHC Platoon Sergeant for 21 personnel (3 NCOs, 17 soldiers).
Reported to Baumholder, Germany – Apr 1995 – Nov 1996 – D co. 4/12th Infantry Bn., 1st Armor Div.
oServed as Squad leader for 12 personnel (2 junior NCOs and 10 soldiers). – E6
Reported to Baumholder, Germany – Nov 1996 – Dec 1998 – HHC 2/6th Infantry Bn., 1st Armor Div.
oServed as Battalion Reenlistment NCO
Responsible for the training and control of 5 company Reenlistment NCOs.
Responsible for official contracts, records, and all legal issues regarding retention of soldiers on active duty. Including but not limited to background checks, security checks, and eligibility checks.
Reported to Fort Hood, TX. – Jan 1999 – Sep 1999 – D co. 1/9th Cav., 1st Cavalry Div.
oServed as Squad leader for 14 personnel (2 junior NCOs and 12 soldiers).
Reported to Fort Hood, TX. – Sep 1999 – Jan 2000 – HHC 3rd BDE, 1st Cav. Div.
oServed as Emergency Operations NCO – E6(P)
Responsible for the monitoring and security of 100+ networked computers.
Responsible for hardware and software maintenance of 100+ networked computers.
TDRL from January 2000 - Official Retirement date 22 July 2004.
EDUCATION
Tarleton State University Killeen, TX
Bachelor of Science - Computer Information Systems, Software Engineering & Database Design May 2007 May 2007
Central Texas College Killeen, TX
Associate in Applied Science Degree - Network Systems Administrator May 2003
Associate in Applied Science Degree - Business Programmer Analyst May 2002
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