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Customer Service Manager

Dover, Delaware, 19904, United States
November 07, 2019

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Address: *** ***** *** ** *****: 302-***-****

Dover, DE 19904 Email:


Cell Culture Bioprocess Technician with experience in working under GMP regulations and following SOP guidelines. Ability to apply logical thinking and attention to detail to troubleshoot operations. Over 10 years of both operational and direct management experience. Punctual and Efficient. A self-motivated worker, hoping to integrate laboratory and GMP knowledge to promote product quality and process development.


• Data Compilation • Research & Development • Leadership

• Manufacturing • Operational Management • Critical Thinking

• Animal Cell Culture • Microsoft Office • Flexible


2018 - Present Merck Animal Health

Senior Tissue Culture Production Technician Millsboro, DE

-Production of small animal vaccines HVT, SB1 and HVT-SB1 combo

-Extracts of tissue cells, growth of cells, inoculation and harvest of cells in clean sterile environment

-Assisted in the reviewing and development of SOP’ Production Outlines, and Special Outlines

-Mentored and coached new team members on operation of Bosch ampoule filing machinery

-Documented and prepared data and results into Excel and also maintained cleanliness of the lab section

2015 – 2017 Graver Technologies

R &D Technician /Shift Leader Newark, DE

-Developed and Manufactured Polyether sulfone (PES) membrane for use of

Water Tec and Z Tech filters for the chemical and medical industry

-Inspected, Mixed and scaled up polymer for R&D and production use

-Ran research and development trials for membrane and Validation of membrane

-Served as Subject Matter Expert for team and department

2010 – 2014 Delaware Department of Transportation

Toll Operations Manager Newark, DE

-Managed facilities, grounds, custodial maintenance, electronic toll devices, revenue accounting, and human resources

-Solicited and evaluated bids for selects grounds & custodial maintenance vendors

-Analyzed recommendations and oversaw implementation of operating practices and procedures to include staffing, workflow, record keeping, and equipment use to ensure smooth and efficient plaza operations

-Supervised, directly or through subordinate supervisors, all toll plaza, customer service, maintenance staff, administrative support, and custodial staff

-interviewed, hired, and oversaw training operations


Shaw University Raleigh, NC

Bachelor of Science: Biology

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