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Strategic Operations Manager

Libertyville, IL
November 07, 2019

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Libertyville, IL 847-***-**** SUMMARY

Operations Manager with 17 years of experience leading multiple projects with competing priorities. Strong analytical problem solver skilled in collaborating with cross functional teams and developing solutions that optimize business results. SKILLS


06/2015 to 09/2019 Benefit Operations Manager (12/2017 - 09/2019) Benefits Analyst (06/2015 - 03/2018)

Takeda Pharmaceuticals (formerly Shire, formerly Baxalta)

Bannockburn, IL

08/2008 to 06/2015 Benefit Operations Analyst

Aon Hewitt

Lincolnshire, IL

11/2005 to 08/2006 Benefits Analyst

Lincoln Financial

Arlington Heights, IL

04/2002 to 11/2005 Business Analyst (06/2003 - 11/2005) Customer Service Associate (04/2002 - 06/2003)

Hewitt Associates

Lincolnshire, IL

Excellent communication and project

management skills

Ability to engage with a range of

different stakeholders, manage multiple

vendor relationships

Intermediate Excel experience

(vlookups, pivot tables, etc.)

Ability to manage change across

multiple channels

Managing competing priorities and

meeting demanding deadlines

Experience of delivering a range of

employee benefits

History of identifying issues and

improving processes

Ability to ensure leadership alignment

when designing, delivering and

managing program changes

Led benefit operations and administrative services for US and Canada, including compliance and plan administration

Integrated and communicated benefit harmonization changes for 14,000 employees in compressed time frame resulting in a savings of $2 million dollars.

Led and managed Annual Enrollment including implementing new strategy among multiple internal and external partners

● Built and managed relationships with 15 vendors including analyzing and mitigating risks Identified and drove process improvements that reduced work efforts internally by 20% by partnering with IT and other internal and external partners

● Presented and distributed new policies to HR community of +100

●alignment Organized and compiled reports into meaningful data for leadership to ensure

●counsel Managed escalations and appeals, partnered with internal and external

●2017 Promoted 2 levels in

● Managed annual FAS106 audit for Aerospace company consisting of 150,000 Retirees. Saved client $220,000 after implementing new process to better identify premium discrepancies and trends also reducing work effort by 50%.

Implemented file feeds and tested for quality while partnering with IT, Shared Services and the client.

● Project managed multiple projects for 300,000 active employees.

● Analyzed and reviewed reporting to optimize business results. Managed multiple vendors and partnered with multiple client contacts to achieve desired results.

Updated and maintained all training manuals, plan documents and record keeping systems to ensure accuracy

Administered and managed 6 clients made up of Active and Retiree populations

●audits Processed quarterly audit and year end

●analysts Provided training and direction to processing 10/23/2019 Resume_2.DOCX

chrome-extension://bpmcpldpdmajfigpchkicefoigmkfalc/views/app.html 2/2 EDUCATION AND TRAINING

B.S: Psychology

Illinois State University

Normal, IL

PCC, Professional Certified Coach



●status Processed customer transactions and provided delivery

●employees Administered payroll for client with 30,000

●data Developed queries to pull and analyze requested

●assurance Created test plans and testing for quality

●vendors Managed

●files Project managed Annual Enrollment including design and service area

●services Established a strong working relationship with technology team and shared Facilitated meetings with customer service, kept team members informed of process changes and maintained up-dated documentation

●clarification Liaised with development team and provided feedback and

●escalations Helped employees with benefits enrollment, questions and

●employees Assisted in training of new

Volunteer Habitat for Humanity, Bernie's Book Bank, Feed My Starving Children, Willow House

●Academy Alumni member International Coach

●University NCAA Soccer player Illinois State

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