Sign in

Front Office Manager

Qibla, Kuwait City, Kuwait
November 07, 2019

Contact this candidate



Kafr Elsheikh




WhatsApp& Viber:



Osama Abd Elfattah Elmorshedy

Personal Information

Marital status: Married

Nationality: Egyptian

Place of Birth: Albanaeen- Kafr Elsheikh -Egypt

Date Of Birth : 3/8/1985

Military Service : Exempted

Residency Country: Kuwait – Transferable VISA


2006/2007 Tanta University


Degree: PASS (63.33%) (GOOD Degree is 65%).

Professional experience

1/10/2016 – till Now Income Auditor in Khiran Resort, Touristic Enterprise Company, Kuwait.

Key Duties And Accountabilities

Ensure that all revenue is captured and reported.

Review all entertainment and officers checks; ensure that all are authorized and signed and have appropriate level of detail.

Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager

Check complimentary rooms have been appropriately authorized.

Audit telephone interface report to ensure all telephone revenue has been posted.

Ensure relevant Front Office & Outlet reports are printed, audited and filed in date order.

Verify transactions posted in the daily report, including but not limited to credit cards: city ledger, paid outs, allowances & rebates, miscellaneous charges, car park revenues, and room safe keys.

Prepare rebate and allowance summary and rebate journal.

Reconcile credit card charges between electronic credit card machine and Point of Sale system on a daily basis.

Audit the daily cash summary prepared by the General Cashier and records the summary in the General Cashier Report.

Check the Room Rate Discrepancy Report to ensure that all rate changes, upgrades etc. have been properly authorized.

Record cashier overage/shortage in the relevant reports and followed up with the Outlet Managers.

Ensure compliance with the rules and regulation such as terms and condition of the Hotel in regards to operation of Finance Department.

Preparation and administration of Daily Revenue Report.

Check room revenue and all other revenue daily

Ensure all payments received must balance with the Income Audit report.

Ensure all billings are in sequential order.

Check on complimentary & house use report.

Check on General Cashier report

Spot check General Cashier, Front Office cash float by “Surprise Basis”

Reconcile Service Charge & Service Fees report

Perform the monthly calculation and reconciliation on other revenue generate by the hotel.

Month end Journal

Controls all balance sheet accounts by preparation of monthly account reconciliations and actions accordingly

Assists Manager of Finance and Assistant in budget preparation and input, forecast reports and monthly reporting to corporate finance

Ensure proper documentation & filing system are been kept for audit reference.

maintain records for internal and external `audits; ensure compliance with government regulations and contractual agreements.

Assist with ad-hoc assignments and any other special projects

Audits the daily revenue figures, supporting reports and vouchers.

1/6/2015--- 31/7/2016 as Chief Accountant in Hurghada Dreams Hotel Apartments, Hurghada City, Egypt.

Main Responsibilities:

Perform financial analysis and reporting to management as needed.

Perform month-end accounting activities such as reconciliations and journal entries

Generate financial reports and statements to Managers for review

Analyze financial discrepancies and recommend effective resolutions.

Monitor expenditures, analyze revenues and determine budget variances and report the same to management.

Respond to accounting inquiries from management in a timely fashion.

Provide guidance to other Accountants when needed.

Assist in budget preparation and expense management activities for assigned accounts

Assist in auditing activities by providing necessary information and preparing requested documentations.

Monitor and record financial transactions according to company policies and regulations.

Review and recommend changes to existing accounting procedures

Maximizes the hotel cash flow performance through controlling the disbursements.

Enforces documents and establishes the adequate control system for all expenses for assets protection and ensure that control will not affect the guest service.

Identifies training needs with develops formal training plans for all accounting staff.

Maintains the up-to-date accounts analysis and bank reconciliation

Ensures the completion of the regular reports of month end and year-end closing on time

Controlling all prepaid and accrual expenses according to the contracts.

Check and control all payment vouchers before signed by the financial controller.

Implements and maintains acceptable accounting policies and procedures as required by the hotel's policy and procedure and by the financial controller.

To continually check the accounts payable in order that no outstanding bills are kept pending

Journal entry to general ledger account.

General ledger accounts bookkeeping.

Preparing all the monthly closing financial reports.

Checking the payroll statements and keep it going by the right way.

To check the working and the reports of the night auditor and the income auditor.

To constantly check and reduce the aging and make efforts for speedy collection of the bills and pass on information to the financial controller on doubtful accounts.

To follow up daily work for all accounting team and keep guiding them to the best performance.

1/4/2013--- 31/5/2015 as Income Auditor in Hurghada Dreams Hotel Apartments, Hurghada City, Egypt.

Main Responsibilities:

Carry out daily checks of revenue via an Operations Audit as per hotel standards

Reconcile and monitor commissions, housekeeper and rate discrepancies, and Conference and Banqueting Revenue against daily function sheets

Check non-arrivals, late departures, no sales/voids, management bills, bill sequence and pay-outs

Check bills signed to Room Account and record all covers

Record Reset Counter

Spot-check Function Diary and the settlement of function bills

Reconcile telephone, Pay TV, newspaper revenue, guest laundry income, corrections and allowance

Ensure Advanced Deposits are current.

1/1/2012--- 31/3/2013 as Accounts Payable Accountant in Hurghada Dreams Hotel Apartments, Hurghada City, Egypt.

Main Responsibilities:

· Ensure that the invoices, bills, expense reports and other charges are processed in a timely manner after reviewing for policy compliance, arithmetical accuracy and necessary authorizations. Reviewed invoices are reconciled, coded and processed in Sun System after next level approval is obtained and in accordance with Hotel Standards· Ensure that the Sun System data base is adequately maintained with appropriate Invoice descriptions and other reference data· Ensure that Supplier Statement of Accounts is reconciled with Sun System balance and any discrepancies are investigated and necessary corrective action taken· Manage payment process and process cheques in Sun System as per Hotel Standards and forward to next level for necessary authorization and signature· Identify payment priorities and ensure that payment deadlines are met for utilities, tax, insurance, salaries and other key areas· In collaboration with Financial Accountant ensure the completeness and reliability of financial statement by ensuring that invoices are booked in the period in which the expense was incurred or provide for necessary accruals· Ensures that processed cheques are collected/dispatched to Creditors and un-cleared cheques in bank is kept to a minimum· Coordinate with Internal and External Auditors in completing Audits· Ensures safe custody and serial control of cheque stationary · Develop and maintain manual and computer filing system and ensure that the files are properly named, catalogued and access is restricted to authorized persons. Original contracts and important documents must be filed in a fire proof safe.

1/4/2011--- 31/12/2011 as Inventory Accountant in Hurghada Dreams Hotel Apartments, Hurghada City, Egypt.

Main Responsibilities:

FEFO (First Expiry First Out), and Stock Management.

Accountability of physical Stock, cycle counts of entire warehouse in each quarter. Maintain accurate stock level in Material control system. Stock control, Inventory Management for complete Warehouse.

Delivery Note, Transfer of stock, manual invoices, sample, issuing as per authorization & updating the system.

Ensure Transfer orders are correct, and all stock has been allocated to the job correctly.

Minimize overstocks and removal of obsolete / redundant materials to quarantine area.

Order Fulfillment (Boutiques/ Cafes/ B2B/ Export/Franchise) organizing, dispatching and recording.

Assure that all system transactions are done on time and accurately and compliant with standard operating procedures.

1/2/2009--- 31/32011 as Accounts Receivable Accountant in Hurghada Dreams Hotel Apartments, Hurghada City, Egypt.

Main Responsibilities:

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for financial and accounting data. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.

1/2/2009--- 31/8/2016 as Digital Marketing Specialist (Acting) in Hurghada Dreams Hotel Apartments, Hurghada City, Egypt.

1/2/2009--- 31/8/2016 as Importing Specialist (Acting) in Hurghada Dreams Hotel Apartments, Hurghada City, Egypt.

1/8/2010 – 31/3/2013 as Freelance Translator in (English – Arabic).

1/8/2007—31/1/2009 (one Year and half) as Accountant & Branch Manager of Guy Laroche (Garments Brand), in Wahib Group company (Trading of Garments) (Hurghada city).

Professional skills of Using the Accounting Software (Peachtree) on Wahib Group Company.


Training as Accountant in Mr. Mohammed Ali Moawad Accounting Office.

Training in Alarbi Alaseel Factory at Balteem City, Kafr Alsheikh, Egypt as Responsible for "ISO Certificate" works.


Arabic: Mother Tongue

ENGLISH: Excellent (Reading, Writing, and Listening).

Very Good Translation (English – Arabic) Background.

Computer Skills

Excellent skills and experience with Hospitality Systems like:






oOracle Financial ERP (Fusion Cloud)


(ICDL) INTERNATIONAL COMPUTER DRIVING LICENSE (UNESCO), includes (Windows, Word, Spreadsheets, PowerPoint, Access, and outlook& Internet).

Oracle E-Business Suite Financials (ERP) course from Cairo University.

SAP Financial (FI) (ERP) course from (IATS) International Academy for Training and Scholarship sponsored by Ain Shams University.

E-Marketing Diploma from Canadian Training Center

Networks Course from Alondra Training Center.

Photoshop Course from Alondra Training Center.

Dream weaver software for designing Websites Course Web Designer and Developer of The company Web Sites : and

Visual Basic 2008 Course from Alondra Training Center

Advanced Excel, pivot tables and power query, Advanced Access.

Programming Excel and Access By VBA and Macro.

Professional Qualifications

MINI MBA Course from Canadian Training Center, owned by Dr. Ibrahim Elfiky.

Human Resources Management Diploma from Canadian Training Center, owned by Dr. Ibrahim Elfiky.

Modern Marketing Diploma from Canadian Training Center, owned by Dr. Ibrahim Elfiky.

Good Knowledge of IFRS.


Good Knowledge of KUWAIT WORK Law.

I have Egyptian Driving License

Contact this candidate