Desktop Support Assistant
Resume:
Robert Spann
Personal Info
Address
Springdale, AR, 72762
Phone
******.*****@*******.***
Hard Skills
Database Management
Average
Desktop support T1
Very Good
Graphic Design
Average
Networks
Good
Programming
DOS, HTML/CSS, Java, SQL, Perl,
Visual Basic
Basic
Security
Good
Troubleshooting
Good
Soft Skills
Communication
Excellent
Creativity
Good
Critical Thinking
Very Good
Research
Good
Helpful Computer Lab Assistant with comprehensive experience troubleshooting computer problems and maintaining lab equipment. Skilled at operating and repairing printers and scanners. Adept at resolving all computer hardware and software issues. Friendly and accommodating with a professional attitude.
Work History
2013-10 -
Current
Computer Lab Assistant
College of the Mainland, Texas City, Texas
• Supported all computer lab operations.
• Wrote DOS scripts to automate the startup and
shutdown of lab computers.
• Diagnosed hardware and software problems and
fixed faults or contacted appropriate repair service.
• Saved College of the Mainland $6000 by discovering and fixing a $0.02 printer hardware issue.
2009-06 -
2013-10
Custom Protection Officer
G4S Secure Solutions, Texas City, Texas
• Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques.
• Answered alarms and investigated disturbances,
contacting local law enforcement personnel for
escalating crises.
• Ensured proper and immediate response to all
facility emergencies, injuries, security breaches, or other incidents as required.
• Secured premises and personnel by patrolling
property and monitoring surveillance equipment,
including CCTV cameras.
Education
2016-01 Bachelor of Science: Information
Technology
Franklin University - Columbus, OH
• Majored in Cybersecurity
2012-05 Associate of Applied Science: Computer
Science and Technology
Rio Salado Community College - Tempe, AZ
• Majored in Networking
Military Service
• Time in service 05/1994 - 07/2005
• Rank: Staff Sergeant/E-6
• Honorably Discharged
.
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