Customer Service Manager

CARRIE

MITCHELL, RPH

***** ** ********* *** *******, OR 97132 ***********@*****.*** 503-***-**** PROFESSIONAL SUMMARY

Dedicated Pharmacy Manager offering over 19 years of retail experience with Bi-Mart. Skilled pharmacy team member. Duties to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. As Pharmacy Manager, I communicate with pharmacists, technicians, and cashiers, as well as store management, district management and corporate management. Experienced pharmacy professional with a solid retail background looking for a challenging new role. Capable of overseeing all pharmacy operations with an adaptable and hands-on style. Good recordkeeping, drug monitoring and immunization skills. Proficient with pharmacy policies, supply management standards and controlled substance regulations. Capable of training and leading employees. Administers vaccinations. Resolves customer issues in a calm and collected manner. Valid pharmacist and preceptor license and immunization certification. SKILLS

● Provide CMR and MTM services

● Medication dispensing and verifying

prescriptions

● Managing inventory costs

● Giving immunizations

● Drug utilization review

● Confidentiality and HIPPA

● Medicare and Medicaid process

● Loss prevention controls

● Quality review processes

● Customer service, education, and

counseling

● Pharmacy operations management

● FDA Drug Safety Guidelines

● Team leadership

● Promotion of Health and Disease

Prevention

● Enterprise and PDX trained computer

system

● Completing annual inventories

● Patient education and counseling

● Interpreting and processing medication

● Medication therapy management

● Pharmacist in-charge experience

● Pharmacy inventory management and

recordkeeping

● Overseeing technicians

● Audit support

● Staff training

● Monitoring therapeutic effectiveness

● Company policy compliance

● Storage procedures

● Board inspections familiarity

● Pharmacist preceptor for Pacific

University and Oregon State University

interns

WORK HISTORY

Pharmacy Manager Bi-Mart - Newberg, Oregon 04/2000 - 11/2019

● Managed and mentored staff of 4 staff members two pharmacist and two technicians and an occasional intern

● Counselled patients on medication side effects and contraindications and explained how to properly take medicine

● Verified patient data and billing information to avoid or discover and resolve erroneous bills due to system errors

● High quality customer service. Displays compassion and empathy for patients

● Administered flu, shingles, tetanus and pneumonia vaccinations on-site for health and wellness

● Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications and appropriate OTC’s

● Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use

● Collaborated with physicians and other medical professionals

● Verified safety and accuracy of physician orders

● Taught patients how to use devices such as glucose meters,inhalers and OTC’s

● Processed over 150 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction with excellent accuracy

EDUCATION

Sandy Union High School-Sandy,Oregon

High School degree

Oregon State University - Corvallis, Oregon

Bachelor of Science: Pharmacy

Hobbies and Interests

I enjoy ice skating, biking, hiking, gardening,reading and quilting. I also enjoy spending time with my husband,two kids and two dogs.

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