Manager Customer Care

S SHEEBA SAGAYA REGINA

No:*,South Sector *nd St, Adambakkam,Chennai – 600 088.

+91-938********* ****************@*****.***

OBJECTIVE

A challenging and performance oriented senior level position as a customer relation management with a reputed organisation. Willing to work as a key player in challenging and creative environment.

To pursue challenging career and work towards and overall growth and the success of the organisation I represent.

To work in a healthy and driven environment and to perform to the best of my abilities and beyond.

To grow in hierarchy and ranks of my enterprise through hard work and perseverance.

ASSETS

Good analytical skills.

Good communication skill and effective leadership, qualities.

Highly motivated to work in a team and managing a team.

Willingness to comply with deadlines.

TECHNICAL SKILLS

Languages :Basics of C, JAVA

Operating Systems:Windows 98, XP, Windows 7, Windows 8

Microsoft office: Calculations and working on pivot table and preparing presentations for monthly review & annual meeting

PROJECT HANDLED

OSIAN CHLOROPHYLL-PORUR-2010-2017

This project is constructed in 9.5 acres situated in Porur (Southern Chennai) adjacent to Ramachandra medical college, where there are totally 10 blocks interconnected by a 650 mts jogging track in the terrace, with entire roof landscaped by gardens and has a roof top Infinity swimming pool as well. Property cost varies from 50lks – 3.7 Cr / unit

SPR HIGHLIVING- PERAMBUR – 2017-2018

SPR Highliving unique concept will include a business centre, residential towers, luxury villas, SPR Mall, 11 screen multiplex theatres, high street shopping areas, a three-star hotel, a CBSE/IGCSE School and lots more! This unique dwelling is projected to be one of the prime residential and business destinations of Chennai where business meets life. SPR Highliving will include 8 high residential towers, spread across 18 acres, with only 25% project space utilized, and rest dedicated for open sky-view areas. Property cost varies from 0.93 Cr –2.60 Cr.

KG SIGNATURE CITY –MOGAPPAIR-2018-2019

KG Signature City is a residential cum commercial development by KG Foundations. The project is sufficed with all modern amenities and covers 1 BHK, 2 BHK and 3 BHK apartments and shops. Being close to all necessities, it has good connectivity to the rest of the city. Total Project Area:11.80 Acres

(70%) Project Details: 7 Towers1050 Units 14

Floors,Configurations:Apartment 1, 2, 3 BHK

KG EARTH HOMES- SIRUSERI -2018-2019

KG Earth homes is located in a serene & beautiful location behind SIPCOT, IT Park – Siruseri and is designed to bring harmony to the inhabitants of the project. Located just 2 kms from the OMR main road, the project is built in best quality and loaded with quintessential amenities. Phase 1 of the project is complete with 224 homes handed over and more than 100 families happily residing. Project has already - ready to use amenities from Swimming pool, Indoor games, Gymnasium, Multipurpose play court. The phase 2 is launched recently and comprises of 182 units.Project Details: 372 units,12 Blocks Configurations: Apartment 1, 2, 3 BHK

KG CHANDRAVISTA- SEMMANCHERI-2018-2019

The project offers 3, 4 BHK Apartment from 1492 sqft to 2154 sqft in OMR. Among the many luxurious amenities that the project hosts are Power Backup, Gymnasium, Anti Termite Soil Treatment, Sewage Treatment Plant, Yoga Deck etc. Starting at @Rs 4,499 per sqft,Apartment are available for sale from Rs 67.13 lacs to Rs 96.91 lacs.

KG GOOD FORTUNE- PERUMBAKKAM -2018-2019

A magical cluster of 195 magnificent homes nestled gracefully across an expanse of 2.88 acres at Perumbakkam, Chennai. The dream homes at KG Good Fortune range from 965 to 1,580 Sq. Ft. to take shape of 1, 2 & 3 BHK abodes in 5 blocks. Created with the finest materials and crafted with genius architecture, every home here is an outcome of splendid amenities and spectacular aesthetics.

TRAINING UNDERGONE

ERP – Build Super Fast

SFDC – Sales Force

OBCD – Organisation Behaviour Communication & Development

In4suite – ERP

Microsoft Excel Workshop

ACHIEVEMENTS

Consecutively Awarded for Highest Individual Collection & Best Employee for the year (2013-2014, 2014 – 2015, 2015-2016, 2016 -2017 ) with a trophy and appreciation certificate for the on-going project. WORK EXPERIENCE

6.03 yrs. in SPR& RG Constructions Pvt Ltd (2012 June -2018 Sep) Designation:Asst.Manager

0.9 yrs. in KG Foundations Pvt.Ltd (2018 Oct –Aug 2019) Designation:Deputy.Manager

OTHER EXPERIENCE

1 yr in Bharthi Airtel (2011 March -2011 – March - 2012) Designation: Customer Care Executive

ROLE DESCRIPTION

• To assure optimum performance and continual improvement in the Two Key Result Areas (client service & team deliverables)

• To demonstrate and promote a 100% commitment to providing the best possible experience to clients by maintaining high standards set by the company.

• Ensure that client related issues are resolved in a manner consistent with the company’s operating guidelines.

• Responsible for maximizing revenues and achieving month on month targets 70-80%.

• Work closely with the team to manage all CRM activities to meet the revenue objectives.

• Conducting regular meetings to provide various information including company communications, policy reviews and goals.

• Achieving Customer delights through friendly and proficient service

• Co-ordinating with legal department for a registration of UDS & construction agreement.

• Co-ordinating with Finance department for accuracy on statement of accounts of the clients & NOC process.

• Co-ordinating with design team for the customisation request given by the customer and getting the feasibility report on priority basis.

• Co-ordinating with Facility Management Team & Project Team on the snag points & other related queries.

• Meeting Bankers for their requirement and understanding.

• Ensure associates are up to date with product knowledge. EDUCATIONAL QUALIFICATION:

B.Com from Madras University during the year 2010 – 2013 with 52% H.S.C.C from St.Britto Matriculation Hr.Sec School during the year 2008-2010 with 55%

S.S.L.C from Rosarie Matriculation Hr.sec School during the year March 2007 - 2008 with 56%

PERSONAL INFORMATION

DATE OF BIRTH : 14-10-1992

SEX : FEMALE

MARITAL STATUS : SINGLE

NATIONALITY : INDIAN

INGUISTIC PROFIENCY : English & Tamil

HOBBIES : Playing Chess & Driving car

PERMANENT ADDRESS : NO:4, south sector 2nd St, Adambakkam, chennai. Package Details

Current CTC : 6 Lakhs

Expected CTC : 7.90 Lakhs

Declaration

Hereby, I declare that above information furnished by me is true to the best of my knowledge and belief. I assure you that if I am given an opportunity, I will execute my work to the fullest satisfaction of my superiors. Yours Sincerely,

S SHEEBA SAGAYA REGINA

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