Desktop Support Manager
Resume:
Kehinde Ogundele
Houston, TX, 77072
********@*****.***
CAREER OBJECTIVE
I am an astute and versatile Information Technology Professional with 4+ years of experience and a proven knowledge of demonstrated success implementing strategic IT initiatives that improve business functionality. Skilled and experienced in systems administration, deployment, troubleshooting and resolving day-today issues arising from applications, software and hardware in lab, office and production environment. Able to multitask, prioritize tasks, and apply excellent customer service skills. Willing to be trained in any aspect of the job.
PROFESSIONAL EXPERIENCE
Csat Solutions LP Houston, TX
Computer Repair Technician Apr 2019 – Present
Reviews customers complaint to determine details of equipment problems
Disassembles machines to examine parts, for wear or defects, using hand or power tools and measuring devices
Conducts diagnosis of problems according to customer complaint
Repairs laptop or desktop units according to requirements, using hand or power tools and measuring devices
Completes repair ticket (traveler)
Installs and configures new equipment, including operating software or peripheral equipment as required
Maintains repair parts inventories and places order for any additional parts needed for repairs
Reinstalls software programs or adjust settings on existing software to fix machine malfunctions
Compares findings with the customer’s reported problem and advises customer call center of failures found
Runs basic tests (mri and e-test)
Learns and uses new processes and procedures for the WUR repair line
Field Nation Houston, Tx
Systems Engineer (Independent Contractor) Jul 2017 – Mar 2019
Identifying and troubleshooting PC and point of sale (POS) problems.
Upgrade POS registers, receipt printers, scanner/scales, and handheld barcode scanners.
Maintaining hardware and software.
Resolving network and connectivity issues.
Repairing motherboards and upgrading firmware.
Installing software applications and CRM programs.
Handling security updates.
Providing technical support.
Testing and debugging programs.
Managing workstations.
Daily lab tasks like server imaging, OS installations, Configuring Disk arrays, RAID configurations and handling lab stuff like VLAN, network cables, KVM, security patching
Building virtual machines using Hyper-V, configuring and trouble shooting them
Worked on building cluster environment that provides live migration of VM's using windows server 2008 R2 and NetAPP (SAN Storage)
Worked with installation and configuration of system center tools like SCVMM (system center virtual machine manager) and monitoring tools like MOM, SCOM (system center operations manager).
Provide technical support for internal computer problems and customer problems
Configured and supported inter-office networks and file servers
Configure LAN/WAN hardware of all types including desktops and printers
Alliance Integrated System Ikeja, Lagos
Systems Administrator Mar 2016 – May 2017
Assist in Installing and Maintaining Windows 2003, 2008 R2 and 2012 R2 and 2016 R2 Servers in virtual and physical environment.
Worked on Domain retirement and Server decommissioning projects to clean up the Active Directory.
Assist in Migrated Virtual Servers from host to host and host to cluster, installed the security certificates on Servers and Monitoring the System logs on production Servers etc.
Involved and maintenance in WINS, DNS, DHCP and Active Directory services in Windows 2003/2008/2012 R2 and 2016 servers.
Update patches on Servers Working Experience with Active Directory Components (AD Users and Computers, DNS, DHCP and WINS etc.).
I was responsible for creating security groups, service accounts, and privileged accounts (1accounts) in AD.
Helped in auditing Datacenter Inventory in the process of Data center migration.
Worked on AD Cleans up project, to delete the disabled users and servers from the domain
Resolved Problems related to Disk Space Usage.
Esus Integrated Concepts Ikeja, Lagos
Desktop Support Technician Feb 2013 – Feb 2016
Analyze network data to determine network usage, disk space availability, or server function.
Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
Install and configure wireless networking equipment
Install new hardware or software systems or components, ensuring integration with existing network systems.
Test computer software or hardware, using standard diagnostic testing equipment and procedures.
Troubleshoot network or connectivity problems for users or user groups
Analyze and report computer network security breaches or attempted breaches.
Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification
Provide telephone support related to networking or connectivity issues.
Train users in procedures related to network applications software or related systems.
EDUCATION
MYCOMPUTERCARREER Houston, TX
Certificate Information Technology (Jul 2019)
GPA: 5.0
UNIVERSITY OF ILORIN Ilorin, Kwara
B.S. Political Science (Oct 2006)
ADDITIONAL SKILLS
Windows: Server 2008/2012/2016, VM Migrations, Azure Cloud Services, Active Directory, Data Migration, ExpressRoute, Power Shell, OMS, Security Center, Intune – SCCM.
Networking: Cisco Router Configuration/Installation, TCP/IP, Ethernet, Firewall, VPN, Wi-fi, Hyper-V, Virtualization, Cloud storage, Clustering, DHCP, DNS, WINS
CREDENTIALS AND LICENSES
Microsoft MCSA: Windows Server 2012
Microsoft MTA: Security Fundamentals
CompTIA: A+
CompTIA: Network+
CompTIA: Server+
REFERENCES
References available upon request
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