***** ** ******* ** **, Mt. Sterling, OH 43143 ● Columbus, OH 43207
● 614-***-**** ● firstname.lastname@example.org
Enthusiastic professional with keen ability for managing multiple priorities in a high-volume environment while providing exceptional customer support. Expert in building metric based reporting, training, auditing and change management.
● Safety Reporting ● Training ● Compliance ● Internal / External Customer Service ● Process Improvement ● Presentation Development ● Document Control ● Quality Auditing ● Report Structure ●Leadership ● Continuous Improvement ● Technical Writing ● Data Mining ●Communicate Change Needs ● Analysis of Defects
MSC INDUSTRIAL SUPPLY, Columbus, OH – 12/2013 - Present
Quality Assurance Manager
Implement quality management system for ISO 9001 certification. Establish audit intervals for process compliance. Analyze data collection of product and process audits to direct staff in continuous improvement efforts. Research credit information to determine vendor or product issues. Communicate quality metrics and corrective action needs to operations via meetings or presentations. Investigate field errors for root cause and corrective action requirements. Research inventory defect issues to determine corrective action needs to vendor.
Safety training and ISO 45001 implementation
Create ground structure to implement ISO 9001
Created vendor / supplier corrective action process
Leader for continuous improvement
LUXOTTICA OPTICAL MANUFACTURING, Columbus, OH –5/2012 – 12/2013
Quality Systems Supervisor (May 2012 – December 2013)
Supervise the quality management system, including process and product auditing. Manage document control, calibration, and systems for ISO 9001 certification. Lead quality assurance staff for material conformance, new product and equipment validation. Lead training staff, on job procedures, process control plans, and quality standards. Lead review meetings with top management to inform on the current state of the quality performance.
Safety training and metrics
Leader of Change Management to structure new quality system
Project lead for reducing remake errors by 4.5%
LUXOTTICA OPTICAL MANUFACTURING, Columbus, OH –3/2004 – 5/2012
Senior Trainer / Training Coordinator
Provide dedicated support to multiple departments by managing associate training needs, creations for safety requirements according to OSHA and MSDS, breakage tracking, and training assessments. Collaboration with offsite colleagues for the creation of process and training guides for new production areas. Coordination of multiple yearly events including fundraising, patient awareness, recycle efforts, clinical events for international and US missions.
Team Leader on global outreach clinic in Goa, India
Completed introduction of new products to production environment
Created and improved annual safety training process
Creation of procedures for initial ISO certification in 2007
Created process and work and safety instruction for mobile eye care clinic
Six Sigma Green Belt classroom training completed
2010 Bachelor of Science in Business Administration
Minor in Process / Project Management
Franklin University, Columbus OH
2009 Certified Internal Lead ISO Auditor
QAI, Indianapolis, IN
MS Word, Excel, Outlook,
PowerPoint, Publisher, AS400, WMS