JOEL SALONGA

E D U C ATION

De La Salle University – MSIT

Master of Science in

Information

Technology

A.Y. 2006 - 2012

Pamantasan ng Lungsod ng Maynila

College of Engineering

Bachelor of Science in

Electrical Engineering

S.Y. 1996 - 2001

Secondary

Secondary

S.Y. 1992 – 1996

W O R K E X P E R I E N C E

AVP - Technical Support Head

• Managing a team of individuals that handles technology support of the Customer Contact Center of BDO. Two main technologies are being supported, Aspect and CRMNext.

AVP – Core Infrastructure Unit Head

• Leading an organization of talented individuals that manages the Core Infrastructure Systems of the bank, including Microsoft Infrastructure

(AD, Exchange and O365), vmWare environment, Linux Systems,Storage and Backup, Banking Systems, Websphere, AIX, IBM Power Servers and AS400. Currently developing the following: Nagios, Ansible, Openstack, Docker and Kubernetes.

• Design and architecture for the platforms for the environment that the team handles. Provides forecast and budget for infrastructure expenditures under core infrastructure.

Team Lead/Senior Analyst

• Supervising and leading a team of 6 individuals that support the Japan region and Global initiatives.

• Part of the Senior team which guides other members in executing different administrative tasks and troubleshooting of issues.

• Approves and reviews request for change (RFC) for the infrastructure team as part of the Change Management process.

• Provides coaching, regular meetings and management of the Japan Infrastructure team.

• Created processes in updating server hardware infrastructure firmware and drivers using HP SIM.

• Completed the AD RAP project for the company to improve the active directory infrastructure.

• Technology management of Windows 2008, 2012 servers, vmWare 5.0 and 5.5 environments.

AVP II - Project Engineer/Systems Administrator

• Part of Global Technology Infrastructure team that manages 10000+ servers of the company’s line of business.

• Technology management of the following: Windows 2003 and 2008 domain (including Active Directory and DFS), VMWare (ESX), Terminal and Citrix Servers.

• Management of servers HP Proliant and Blade servers, MOM, SCOM and HP Systems Insight Management, HP EVA, HP VCEM,. Review and resolves alerts via logs consolidated on the management softwares mentioned.

• Access rights management and operational management for ECCS

(Enterprise Call Center Services). Patch and remote management via iLO is also included.

• Server management of the following voice/recording applications: NICE, Genesys and Aspect.

• One of the two trainers and interviewers in Manila for newly hired engineers.

• Currently part of the Server Infrastructure Projects team tasked in expanding sites.

JP Morgan & Chase, Co.

June 2008

– Sep 2013

Sep 2013

– July 2016

Aug 2016

– December 2018

Mapua Institute of Technology

j _ s a l o n g a @ y a h o o . c o m + 6 3 9 1 7 8 8 6 4 8 1 9 S u m m a r y

Technology management with local, regional and

global experience handling different infrastructures, Microsoft, vmWare, Unix, Linux, AIX, AS400 and

currently developing the following: Nagios, Ansible, Openstack, Docker and Kubernetes. and different

cloud solutions in emerging markets today,

spanning banking, insurance, BPO and technology

industries built from years of experience.

VMWARE CERTIFIED PROFESSIONAL (VCP)

Designing, implementing, and supporting

datacenter infrastructure technologies which

improve and solve business needs.

MICROSOFT® CERTIFIED SYSTEMS

ENGINEER (MCSE) with extensive network

diverse technical experience in the IT field,

emphasizing network administration, server and

PC support. Excellent problem solver with strong

communication, team player and interpersonal

skills.

MICROSOFT® CERTIFIED TECHNOLOGY

SPECIALIST (MCTS) with extensive technical skill

in new emerging technologies, Windows 2008 and

Windows 2012.

FOUNDATION CERTIFICATE IN IT SERVICE

MANAGEMENT (ITIL®) understanding of the basic

terms, concepts, and relationships between ITIL®

processes. Hands-on experience and expertise in

delivering advance technology solutions on

businesses to meet its diversity needs.

January 2019

– May 2019

f a i t h g a z m i n @ g m a i l . c o m + 6 3 9 1 7 8 1 1 3 3 8 5 W O R K E X P E R I E N C E

Systems Architect/Site Lead

• In charge of ETelecare’s system infrastructure and leading the operational team in the new site at Shaw, Mandaluyong tagged as CC7.

• Wasable to develop individuals to become MCP’s.

• Has undergone the Microsoft Rapid Deployment program for new Microsoft technologies.

• Case Study for RDP can be accessed on this site: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=400***-****

• Was able to deploy cluster technologies based on Windows 2008 which provided failover of 5-10 seconds.

• Completed the SOX control access project in US office (January – March 2008).

Jan 2007

- Jun 2008

JOEL SALONGA

j _ s a l o n g a @ y a h o o . c o m + 6 3 9 1 7 8 8 6 4 8 1 9 Network Consultant

• Responsible for the design of Network Separation/Migration of Corebuilt and Pacific Consultants International Asia Inc.

• Designed three products for security/firewall setup, Cisco, Juniper and Fortinet.

Sep 2006

- Oct 2006

Network Operations Engineer

• Responsible for the maintenance of the data center and NT administration of the domain.

• Maintains network security and anti-virus software.

• Performs backup on internal network servers.

• Monitors infrastructure including servers, network and replication of the infrastructure.

• Provides full support of the infrastructure 24x7. Aug 2005

- Jul 2006

Systems Administration roles in eTelecare, Insulaar Savings Bank and Computer Devices Corp.

Jan 2002 • Systems Administration

- Aug 2005

C H A R A C T E R R E F E R E N C E

Available upon request.

Contact this candidate