Social Media Customer Service

Lily Rong

**** * **** ****** *******, IL ***** 773-***-**** • *********@*****.***

EDUCATION:

Northwestern University September 2019

Completed Essentials of Project Management Course

University of Illinois At Urbana-Champaign August 2018

Bachelor’s Degree in Molecular and Cellular Biology, Minor in Philosophy

WORK EXPERIENCE:

Aerotek January 2019-July 2019

Corporate Recruiter

Applied full-cycle recruiting for professional services positions in the Chicagoland area

Handled 50+ high volume inbound/outbound calls daily regarding job opportunities

Utilized Cisco Jabber to cold call in order to recruit candidates that match the hiring needs

Sourced candidates on Indeed, CareerBuilder, Recruiter Workspace (ATS), and Connected (ATS)

Oversaw the administration of pre-employment assessments

Managed the applicant flow through Recruiter Workspace/Connected ATS for assigned requisitions

Conducted a weekly average of 12 first round interviews

Edited a weekly average of 10 resumes to display the individual’s candidacy to the hiring managers

Prepared candidates for the client interview with role plays and reviewing interview questions

Extended and drafted offer letters to qualified candidates

Built relationships and networked with universities, banks, hospitals, and corporations

Maintained talent pipeline for hiring needs

Grainger Engineering Library October 2017-May 2018

Student Library Assistant

Assisted a daily average of 100 patrons with borrowing and returning books and technology by utilizing the library’s Voyager Circulation software

Trained multiple library assistants on utilizing library tracking software, performing a “Patron Count”, and performing regular operating protocols

Informed patrons of current events, library hours, and items at the front desk via the intercom system

Utilized Microsoft Excel to create spreadsheets tracking performance and other logistics

Happy Chef Chinese Restaurant May 2017-August 2017

Waitress/Hostess/Receptionist

Operated the telephone and cash register while taking food orders and serving customers

Maintained excellent customer service by addressing and resolving customer complaints

Contacted supply companies regularly in regard to restaurant inquiries

Performed daily custodial and kitchen support duties

LEADERSHIP AND VOLUNTEER EXPERIENCE:

International Illini Student Organization August 2017-May 2018

Vice President, Social Media Chair, and Event Coordinator

Managed the organization’s Facebook and email accounts daily by communicating announcements and organizing events

Coordinated weekly “Murphy’s Night”, where foreign exchange students interact and build connections with domestic students

Collaborated with other officers to organize a Six Flags trio for 50 students, which included negotiating with bus companies to obtain the cheapest transportation cost

Habitat for Humanity August 2012-May 2013

Project Management and Community Outreach Coordinator

Organized a banquet at the YMCA to raise over $5,000 of building funds in honor of World Habitat Day

Built a cardboard shanty on campus to raise awareness for Hunger and Homelessness Awareness Week

Coordinating weekly volunteering events that allow students to assist in building homes in the local community

Contacted restaurant to donate food and organized transportation for volunteering events

Carle Foundation Hospital June 2012-December 2013

Cardiology Department Volunteer

Transported around 20-30 patients weekly on a wheelchair across different hospital departments

Assisted and comforted patients by providing food and water, organizing linens, and sharing stories

Managed the reception area by greeting visitors, triaging calls, and answering telephone and in- person requests for information

Cleaned the kitchenette and refilled the supply closet as needed

SKILLS:

Lab Skills: Gram Stains, GFP Fluorescent Microscopy, Gel Electrophoresis, PCR, ELISA, SDS-Page Gels

Computer Languages/Software: Microsoft Office Suite (Word, Advanced Excel, Outlook, etc.), Python, Java, Trello

Spoken Languages: Cantonese (Native), English (Native), French (Proficient), Spanish (Beginner)

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