Customer Service Administrative Assistant

Ashley Thacker *************@*****.*** 310-***-****

OBJECTIVE

To obtain a rewarding position working effectively with people utilizing my customer service skills and Human Resources experience.

PROFESSIONAL EXPERIENCE

Meggitt North Hollywood, CA July 2019 – Current

Human Resources Representative

● Run with new hire onboarding. including running background checks, I-9 verifications, export controls, signing of new hire paperwork, and requesting required accesses and equipment.

● Handle all verifications of employment, unemployment and disability requests.

● Conduct new hire orientations and explain benefits, policies and procedures, employee handbook, and tour of the facility.

● Handle weekly and monthly reports for HR and payroll department.

● input and update all employee data in HRIS system.

● Create access badges to facility and Kronos timekeeping badges.

● A member of the safety team. I conduct weekly safety trainings with HR department.

● Handle billing, timecard, and PO requests in SAP. TEKsystems El Segundo, CA October 2015 – July 2019 CSA/Customer Support Associate

● Completion of assigned projects and tasks while delivering exceptional internal and external customer service.

● The ability to enter data with accuracy and consistency and manage system information, while maintaining personal credibility, high standards and good character.

● Director, recruiter and client partnership with consultant onboarding and payroll processes.

● Coaching and developing peers on how to be successful in the role.

● How to handle voluntary or involuntary terminations such as processing final pay, Workers Comp.

● Knowledge of CA payroll auditing and collection processes.

● Technical professional onboarding process, ie; submitting backgrounds, drug tests, and processing I-9 verifications.

● A key member of a women’s employee resource group. I handled meetings and event coordination.

● Answering phones and handling high call volume, while maintaining excellent customer service.

● A liaison to bridge communication between field offices and corporate partners.

● Managing daily reports effectively in and out of excel and InfoPath.

● Processing of external expenses

● 1st and 2nd quarter team completion of 100% of all completed compliance, time cards, I-9’s, and new hire paperwork.

● Communicate with Directors, Project managers, Program managers, consultants to discuss policies and procedures.

● Produced financial report for directors daily and weekly.

● Travel to assist other offices in other states with attrition and training new hires.

● Assistant to CSS and HR- following Federal and CA laws and regulations while maintaining confidentiality. The EyeSite an Optometric Group Brentwood, CA April 2015 – October 2015 Receptionist/Administrative Assistant

● Greet patients and provide them with exceptional customer service.

● Prepare patient charts and verify insurance.

● Responsible for filing, faxing, scanning, copying and other administrative duties.

● Answer phones using proper phone etiquette.

● Follow HIPAA rules and regulations

● Updating electronic patient records, make and regulate patient appointments.

● Keep office organized and properly stocked with necessary materials.

● Take orders for contact lenses and other materials to help maintain a daily sales goal. RIC Insurance Santa Rosa, CA February 2014 – April 2015 Receptionist/ Assistant Underwriter

● Provided high-level support to the IT Department, HR and small accounts department.

● Answered high volume phone calls on a multi-line telephone system and distributed calls accordingly.

● Performed all administrative duties including preparing and picking up mail, greeting visitors, monitoring faxes, and handling all office relations.

● Operated computer systems such as MS Office Suite and Google Docs daily.

● Updated inter-office data and maintained systems. City Dental Care Lawndale, CA May 2011 – June 2013 Receptionist/ X-Ray Technician

Ronnie’s Diner Los Angeles, CA July 2006 – April 2012 Evening Manager

SKILLS/ACHIEVEMENTS

● Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.

● PeopleSoft, InfoPath, Sterling, EVerify, Salesforce, Fieldglass, IQN, Econometrix, Eastridge, Zerochaos, Peoplefluent, TargetCW, Escreen, SharePoint, Oracle, SAP, HRISON, Kronos and Litmos.

● Type 45 WPM

● On The Spot Award- TEKsystems October 2018

● Strong analytical, organizational, and communication skills.

● Exceptional telephone etiquette and customer service. EDUCATION

Venice High School Los Angeles, CA August 2004 – April 2008 Loyola Marymount University Human Resources Management Certificate May 2019

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