Dynamic results driven operations specialist

ROBIN VERGARA

Indian Rocks Beach, FL ***** 727-***-**** ******@*****.***

https://www.linkedin.com/in/robin-vergara-47a6641/ Director of Operations

Strategic Planning Process Improvement Organizational & Leadership Development Performance Management

Dynamic Director of Operations with extensive experience in non-profit, retail, corporate operations and management, creating KPIs and implementing process improvement strategies, training and development and collaborating with internal/external teams to maximize organizational efficacy and achieve ambitious productivity and sales goals. Excellent communication skills and ability to present forward-thinking solutions in complex situations. Transformational leader and change-agent, with an engaging presentation style and team building skills. Proficient with Microsoft Office Suite and numerous POS systems CORE COMPETENCIES

Metrics Driven

Employee Relations

Verbal/Written Communications

Strategic Planning

Training and Development

Cross-Functional Team Collaboration

Business to Business Sales

Business to Consumer Sales

Forging Strong Alliances

Policy Development

Change Management

Merchandise Procurement

Project Management

Problem/Conflict Resolution

Leadership and Mentoring

PROFESSIONAL EXPERIENCE

Habitat for Humanity, Pinellas County, FL 2 years

Director of Store Operations

Day-to-day operations include talent acquisition, training and development, employee relations, succession planning, and budget/expense management, over two retail store locations.

Lead marketing and community relations initiatives to increase sales and donations.

Manage inventory procurement and major donation acquisitions.

Partner with leadership team to create strategic plans to facilitate operations management strategies. Developing and fostering strategic corporate, county and community relationships.

Successfully implemented new POS system in multiple stores months ahead of schedule Gulf Coast Bird Rescue, Indian Rocks Beach, FL 5 years Founder/Executive Director

Developed and fostered strategic corporate, county and community relationships to increase rescue and rehabilitation efforts. Additionally, led marketing initiatives to increase organizational footprint.

Oversaw land procurement and major funds acquisitions.

Managed rescue/rehabilitation procedures and volunteer participation activities. Sun Coast Seabird Sanctuary, Indian Shores, FL 3 years Volunteer Director

Led talent acquisition and training activities in attracting a diverse volunteer pool. Liaised with leadership team to facilitate hospital care, public tours and special projects as warranted.

Assisted with managing community fundraising events, media relations and the volunteer database.

Served as the first point of contact when leading special events within the community, county and media. ROBIN VERGARA PG 2

Indian Rocks Beach, FL 33785 727-***-**** ******@*****.*** https://www.linkedin.com/in/robin-vergara-47a6641/ Habitat for Humanity, Charlotte, NC/Monroe, NC 4 years Operations Manager

Day-to-day operations include talent acquisition, training and development, employee relations, succession planning, and budget/expense management, over multiple retail store locations.

Lead marketing and community relations initiatives to increase sales and donations.

Manage inventory procurement and major donation acquisitions.

Partner with leadership team to create strategic plans to facilitate operations management strategies. Developing and fostering strategic corporate, county and community relationships.

Successfully implemented new POS system in multiple stores months ahead of schedule National Association for the Self-Employed, Charlotte, NC 5 years Regional Sales Manager

EDUCATION, LICENSES & AFFILIATIONS

Bachelor of Arts Music Louisiana State University, Baton Rouge, LA ADDITIONAL COMPETENCIES

Business to Business/B2B Inside/Outside Sales Cold Calling Hunting Prospecting Target Marketing Business Strategy

Technical/Functional Sales Product/Vendor Relations Multitasking Business Development Territory Management Sales Pipeline Management Upselling Marketing Time Management Training Organizational Skills Remote Office Conflict Resolution Trade Shows/Exhibitions Decision Making Strong Leadership

Active Listening Product Demonstration/Installation Consultant Sales Solution Selling Influential People Skills Conceptual Selling Techniques Persuasive Negotiating Critical/Creative Thinking Short/Long Term Sales Cycle Quick Thinking Capital Equipment Customer Retention Customer Loyalty Integrity Contract Negotiations Data Management and Analytics

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