Technical Writer Marketing

Rachael-Linette:Cook, Big Five IT Consultant

Patented Inventor of 1st CRM MOBILE APP U.S. Patent No. 7,340,411 540-***-**** * *******@*******.***

Security Clearance

HSPD-12

Key Skills and

Knowledge

Web: Java, .NET, HTML,

XML, ASP, IIS,

FrontPage,

DreamWeaver, Lotus

Domino, Cold Fusion,

Mobile Apps

Platforms: UNIX,

RS6000, AS400, MVS,

VSAM, Wang, CICS,

OS/2, MS Windows,,

SOAP, Cloud, Frame

Relay

Database/Server: SAP,

RDMS, DB2, SQL,

Crystal Reports, SAS,

Lotus Notes Domino,

Access, dBASE, MMS,

MUMPS, PowerBuilder,

JBoss, Open A

CRM: Custom patented

apps, ACT, Pivotal,

Ariba, TeleMagic

Publishing: Adobe

Lifecycle Forms

Designer, Photoshop,

PageMaker,

FrameMaker, Quark,

Snagit

Project: Visio, PVCS,

Version Manager,

Tracker, MS Project,

Word, Excel,

PowerPoint, UML, RAD,

RUP, MEGA, Websphere

Business Modeler,

OBJECTIVE

To please my internal and external customers by exceeding the expectations of myself and my employer or clientele, by pushing the envelope and birthing outside- the-box well thought out customized solutions that follow and pass rigorous testing procedures according to the industry standard Software Development Lifecycle process flow, in a role comparable to these outstanding accomplishments, unique skills, experience, and diligent commitment to quality results and integrity (i.e. a creative role like business process engineer, software architect, or designer). I also enjoy and was “The Cook” at IBM and told ”you’re always thinking” and should pursue a career involving research, analysis, and writing, whether technical, legal, historical, creative, or oratorical.

SKILLS SUMMARY

• 15+ years Business Analysis, Requirements Management, Process Engineering, Technical Writing, Project Management and full lifecycle software development management in diversified roles as Business Systems Analyst, QA Analyst, Technical Writer, Documentation Specialist and QC Specialist

• Business Systems Analyst with excellent analytical skills and emphasis on business and technical requirements gathering through research, interactive sessions with technical groups, gap analysis, risk analysis, data analysis, Business Analysis, business modeling, work flows, data modeling, Integration Management, Requirement management and Quality Assurance, and System Training

• Excellent knowledge of SDLC, Iterative Development (Rational Unified Process, Rational Tools such as Clearquest and Rational Rose) and systems analysis and process modeling tools such as MEGA

• Strong expertise in MS Office tools including MS Word, Excel, PowerPoint, Access, and Visio for use in requirements documentation and data integration.

• Provide project audit trail by analysis and review of traceable project elements including requirements, testing artifacts, end-user supporting documentation, and training materials.

• Conduct productive JAD/RAD sessions with end users/clients, SMEs, and Database Architects to gather business and database requirements and translating the same to the development teams

• Generation of models to depict business processes and information flows using Use Cases, Activity Diagrams and Class Diagrams development using UML modeling tools like Rational Rose and Visio.

• Accomplished Solutions Architect of mobile web-based, real-time, enterprise-wide, and CRM patented applications, with knowledge of wireless and web services

• Powerful group dynamics skills in building strong, cohesive teams with synergy and open communications

• Provide effective and extensive End User and Customer Training and Support during UAT and CAT.

Metastorm

QA: Rational

ClearQuest, RoboHelp,

ForeHelp, SurveyTab

Personal Attributes

• Honest

• Polite

• Respect for

others’ space,

needs, opinions,

authority

• Hardworking

• High Moral

Character

• Pleasant

Personality

• Flexible

• Innovative

• Problem Solver

• Independent

• Team Player

• Sense of Humor

• Cares about

colleagues and

• Lead QA team in test case script development and implementation, helping to ensure compliance to ISO9002 standards and achieving the highly coveted Edward Deming Award for Quality

• Unique business perspective, strategic and creative "outside the box" thinking, effective succinct communication, dynamic interpersonal and presentation skills, integrity and determination to birth projects into fruition. PROJECT EXPERIENCE (contract assignments vary in duration per scope of work)

Unisys Corporation /GSA 07-07-present

Business Systems Analyst

• Responsibilities include defining, developing, analyzing, and documenting business and system stakeholder requirements for federal government agency procurement and contract management application, achieved high security clearance.

• Producing project RTMs, functional requirements, technical specifications, and swimlane activity diagrams.

• Analyze user interface for requirements traceability, usability, and other human factors.

• Utilize Metastorm for business and system use case and test case mapping for impact analysis.

Verizon/ICS, Ashburn, VA (Consultant) 01-07- 07-07 Senior Systems Analyst- Business Process Modeler

• Mapping out system process flow diagrams using Websphere Business Modeler (BPEL) and Visio

• Constructing As-Is and To-Be process flows for consolidating multiple disparate systems

• Assigning resource, cost, and duration process event metrics for flow- through automation simulations

• Lead walk-throughs with subject matter experts, project managers, and system testing groups

• Gap and comparison analysis with use cases and method & procedure documentation

CSA Group, Cleveland, OH 04-06- 12-06

Business Systems Analyst

• Mapped out business processes using cross-functional activity diagrams, gap analysis, workflows and data flows

• Designing interactive forms, developing web portal with search engine optimization, and solution architectures involving FoxPro, Access, SAP and SQL database integration and third party barcode software integration for XML web-based application for sample tracking, producing, and distributing reports via customer portals

• Used Adobe Forms Designer, SnagIt, Photoshop, MS Office, Visio, Access, PowerPoint, FrontPage 2003, MEGA, and .ASP and .js shareware scripts

Independent Consulting, Cleveland, OH 05-04- 12-06

• Developed web portal content, marketing collateral, and public relations materials for local marketing firm while pursuing business process patent application corporate mission

• Quick turnaround

• Efficient work

habits

• Organized

• Detail oriented

• Clear concise

communicator and

patient listener

• Visionary

• Goal oriented

• Prompt

• Follows directions

• Natural leader

• Positive “will do”

attitude

• Willing to learn

new things

• Helpful

SBC, St. Louis, MO 02-04 – 05-04

Business Systems Analyst

• Requirements research, process and gap analysis, documentation, and use case development for testing enterprise-wide Legacy Ordering System middleware with web-based sales applications Boeing, Melbourne, FL 07-03 – 10-04

Technical Writer

• Developed online help and user manual

• Responsible for communication of NASA protocols related to real-time space shuttle uplink, classified data stream capture, and statistical program modules (used RoboHelp and Word)

Winn-Dixie Stores, Inc., Jacksonville, FL 11-02–3-03 Lead QA Analyst/Technical Writer

• Analyzed business requirements for the IBM 4690 POS retail system, process flow and gap analysis, and writing test cases for the QA team.

(Used Visio, Crystal reports, Word)

• Conducted enterprise-wide needs analysis for secure document archive integration with retail interfaces

• Designed database architecture for web-enabled customer reward card knowledge base

Campus Management Corp., Deerfield Beach, FL 04-02- 07-02 Lead QA Analyst/Technical Writer

• Developed online help, Rational tools reporting, gap analysis, and beta- release publications related to the CMC Campus2000 platform integration with the U.S. Department of Education Student Aid Internet Gateway

(used RoboHelp, ForeHelp, Word)

AOL Time Warner, Tampa, FL 11-01- 02-02

Technical Support Analyst

• Specialized in troubleshooting hardware conflict, software configuration, and user navigation problems (used custom CRM application) Verizon Communications, Inc., Tampa, FL 04-01- 11-01 Software Developer

• Design, user interface development, and enterprise-wide implementation of corporate IT procurement and ISO9002-compliant intranets

• Edited .js scripts using FrontPage for secure sign-on, search engine, navigation menus, and more and prepared for Ariba rollout with Windows NT

• Directed on going implementation of all virus security and IIS software, integrated search and control JavaScripts, and JSP middleware interfaces with SAP enterprise software and Crystal Reports

• Managed all web content for IT quality assurance metrics Motorola, Inc., Boynton, FL 10-99- 04-01

Wireless Telecom Marketing Specialist

• Strategic positioning of PageWriter mobile telecom device with carriers like Nextel for user acceptance testing (used FrameMaker, Lotus Notes, and MS Office)

MyMedic.com, New York, NY 06-99- 09-99

e-Commerce Marketing Director (Internet startup)

Framing and creation of global ongoing concern business model differentiating MyMedic and WebMD at initial public offering (IPO).

Conceptualized innovative healthcare real-time applications such as online appointment scheduling, insurance verification, surgery scheduling, and CEU certification.

Used Pivotal, Word, Excel, PowerPoint, MUMPS.

WebOne Communications, FL 07-98- 06-99

e-Commerce Marketing Director (Internet startup)

• Established the global presence of WebOne as a value add web presence provider

• Conceptualized, authored and created strategic e-business start-up initiative for a new consulting division

• E-commerce project management from concept to completion, including client site art direction, HTML, and shopping cart content specifications for financial clientele (dealt with Cold Fusion, UNIX, TelNet and FTP protocols, MS Office)

IBM Corporation, FL 02-96- 03-98

Project Lead/Business Analyst/QA Test Analyst

• Concept, process and interface design, gap and human factors analysis, use cases, training, and implementation of multiple wireless DHTML and XML applications (based on Lotus Domino GoWebserver, the precursor to Websphere)

• Enabling real-time database synchronization and integration with MMS, establishing an e-marketing blueprint that led to the launch of IBM's Global TeleWeb Interactive Marketing Division

• Project management of the development of real-time web-based sales force and customer relationship automation through bleeding edge technologies and human factors engineered interfaces (used MS Project, Lotus Notes Workroom and other collaboration tools, OS/2, DB2, RDMS)

• Streamlined remote customer sales communication through dynamic e- collateral, e-conferencing, virtual product demos, and appointment scheduling

• Acted as IBM Telecom & Media liaison to business partners, procurement, engineering and marketing

• Performed beta testing and provided user interface enhancement recommendations for ViaVoice speech recognition software.

Champion Computer Corp, FL 01-94- 02-96

Director of Marketing - IBM Business Partner

• Conceptualized and executed strategic marketing initiatives sustaining 100% sales growth over a two-year period from $10 million to over $100 million in annual sales revenue

• Managed all art direction and technical development of print advertising, marketing collateral, sales presentations, work force training materials, direct mail, and customer retention programs (used Pagemaker, Photoshop, MS Office, Telemagic)

• Fostered public relations and IT media communication to expand consumer share and brand recognition

• Prepared and presented annual marketing budget to executive leadership team

RGB Computer & Video, Inc. 11-92- 11-93

Director of Marketing/Technical Writer

• Performed all technical writing used for initial public offering (IPO)

• Designed and created all content for magazine and television advertising, product brochures, newsletter communications, direct mail, product packaging, and technical manuals (used Dbase, ACT, SurveyTab, Pagemaker, Photoshop, V-LAN, Video Toaster, P-Mail, Peachtree, and MS Office)

• Conceptualized and created multiple hardware and software product identities

CadSoft Computer, Inc, FL 07-91- 09-92

Technical Writer/Documentation Specialist

• German-engineered printed circuit board layout software startup

• Authored all technical content for product brochures, press releases, and direct mailings

• Edited printed circuit board layout software manuals and documentation

(used Ventura Publisher and Rational tools)

• Coordinated and negotiated all print advertising placement with industry standard IEEE publications

Florida Power & Light Company, Juno Beach, FL 09-88- 06-91 Quality Control Specialist

• Conducted statistical analyses for Total Quality Measurement (TQM) of nuclear and natural gas power generation services, including root cause analysis, histograms, pareto charts, and fishbone diagrams (used Dbase, PC DOS commands, Lotus Freelance Graphics, Harvard Graphics, MS Office, Word Perfect for DOS, Lotus 123, PROFS, CICS

• Prepared detailed TQM presentations involving life cycle costing and other process flow analyses resulting in achievement of the prized Deming Award for Quality in Business Management

Prudential-Bache Securities and Ocwen Financial 06-88- 09-88 (approx.) West Palm Beach, FL

Financial Services Assistant/Temporary Employment Agencies

• Performed daily ATM funding for banks, Bloomberg reporting, bank rate research, prospectus mailings, and receptionist duties Gunster Yoakley Criser & Stewart, P.A., 09-86- 05-88 (approx.) West Palm Beach, FL

Law Library Research Assistant/Receptionist/College Internship program

• Performed legal case study research and daily updating of legal publications, statutory laws, regulations

EDUCATION

• Bachelor's Degree, emphasis in Information Technology and Marketing May 1988

• Palm Beach Atlantic University, Florida

Major: Communications, GPA 4.0

• Cedarville University, Ohio

Major: Education, GPA 4.0 (Completed all coursework for degree) Who's Who, National Dean's List, Top Student Library Science, American History, and Spanish

Professional Certification

• CMMI 2008

• Certification In Progress: Microsoft Certified Professional (MCP), MCSD,

.NET Emerging Technologies, Microsoft Certified Training Centers, Boca Raton, FL

Professional Training

• Fundamentals of HTML and E-Commerce, Motorola, Boynton Beach, FL

• Total Quality Measurement (TQM) Edward Deming Award ISO9000 Compliance

Independent Studies, Publications, and Presentations

• Research, analysis, preparation, and personal representation of legal documents including, but not limited to: patent applications, amendments, complaints, motions, responses to motions, replies to motion responses, and briefs at local, state, and federal levels; and historical, quantum physics, and metaphysics research.

• Published author of non-fiction books

• Vocal performances and public speaking

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