Change Management

Todd Q. Adams – Digital Change Management Advisor

**********@**********.*** 216-***-****

Confidential - 1 -

BACKGROUND

Todd’s career success includes more than 20 years as a global IT and Business Strategist, Organizational Change Management (OCM) Advisor, Project Manager, and Business Transformation leader. Leadership acumen reflects Consulting and Advisory service delivery to executives, Thought Leadership, and leading organizations in developing OCM standards and practices as well as new enterprise governance models. Complementary experience includes Board of Directors service for non-profit organizations as well as published articles for industry trade organizations. ENTERPRISE FRAMEWORK CREATION

Independent Consulting (December 2018 – Present)

Global Change Lead (January 2019 – Present)

Develop Change Management Framework and Strategy for a global

$8 Billion Retail organization. Advise Change Management practitioners within 5 continents as part of a multi-year Digital Transformation and Mobile Commerce initiative.

Develop step-by-step and instructional guides for junior Change Management practitioners utilized within the Americas, Asia, and Europe. Develop simple project guides for junior practitioners to align Change Management activities with Adoption and Utilization metrics.

Facilitate global Change Management Communities of Practice activities for Internet Commerce website implementations. Developed the following templates for Change Management practitioners: Skills Matrix, Change Management Activity Adoption score cards; Communication Plan; Sustainability Plan

Develop Process and Governance Adoption framework for an enterprise-wide Managed Security Services and IT Asset Management Enterprise program impacting 150,000 global employees. Develop Change Management Program templates utilized by Change Management Practitioners for a newly established Change Management Practitioner Community of Practice. CHANGE MANAGEMENT ITELLECTUAL PROPERTY DEVELOPMENT (CGI) Change Management Maturity Model Tool Development; April 2018 to November 2018

Developed Change Management Score Card Application and Framework utilized by internal Change Management Consultants serving Fortune 500 clients and public sector clients.

Advised consultants within National Change Management internal consulting practice for a firm employing over 77,000 employees and generating over $11 Billion in revenue.

Improved proprietary Change Management Maturity Model tool for the following business sectors: Pharmaceutical / Healthcare; Energy and Utilities; State and Local Government EXPERIENCE

SNAPSHOT

INDUSTRY EXPERTISE

Energy and Utilities

Government / Public Sector

Healthcare / Pharmaceuticals

Management Consulting

Retail

SPECIALIZATIONS

Prosci™ Certified

Scaled Agile Framework

(SAFe)

Todd Q. Adams

Confidential - 2 -

TRAINING ADOPTION / AGILE RANSFORMATION / CULTURAL CHANGE (CGI) CPS Energy; Tech Adoption / Electric and Gas Utility: March 2017 – April 2018

Developed an Organizational Change Management strategy for the executive leadership team that aligns with a Digital Customer Service improvement initiative impacting over 800,000 commercial, industrial, and residential customers.

Advised executive leadership on sustainable Cultural Transformation (behavioral modification) strategies to ensure a successful Digital Transformation. Key activities included: Enterprise Sponsorship

/ Leadership Alignment; Process Improvement and Change Adoption; Technology Adoption for Staff and Public Customers; Training Adoption; Social Media Adoption; and Agile methods.

Conducted an Organizational Impact Assessment for a large-scale enterprise program. Developed a stakeholder-level Resistance Management plan for staff, middle management, and senior management. Created a two-year tactical Communication Plan outlining behavioral change activities and communication tactics incorporating Prosci / ADKAR methods.

Advised C-Level leadership on the formation of an enterprise Change Champion network. Provided oversight to the Corporate Communications business area relative to public communication. Advised senor leadership on aligning its enterprise Rewards and Recognition program to align with Key Performance Indicators.

Developed an OCM Strategic Plan for the C-Suite as part of a 2-year Digital Transformation Roadmap for a public utility with over $2.5 Billion in annual revenue.

Delivered coaching and mentoring to CPS Energy OCM Leaders. Established an OCM Sustainability Plan and framework that enables the client’s OCM organization to mature and scale.

Developed a Workforce Impact and Transition and Training strategy as part of a major Work Order Management process improvement initiative impacting over 1,000 employees. Senior Change Management Consultant (September 2016 – March 2017) Cigna Pharmacy, / Pharmaceutical Industry (Operational Change / Global Agile Transformation)

Facilitated focus groups of 10 – 15 participants and conducted 30 Executive interviews as part of a Change Readiness and Stakeholder Impact Assessment for Cigna Pharmacy. Developed Change Readiness Assessment report and Organizational Change Management recommendations as part of an enterprise Lean Agile (Scrum and Scaled Agile Framework) transformation that will impact all Cigna Pharmacy employees in the United States, India, and the Czech Republic.

Developed a Behavioural and Training Plan for stakeholder adoption activities ensuring a successful Agile transformation for the for the following: (1) Agile Methods; (2) IT / Business leadership alignment; (3) Business Process Change and Improvement, and (4) Training

Developed a Training Support Plan for customized and strategic stakeholder engagement tactics throughout the Agile transformation. Advise and consult the Agile Change Management Office (ACMO) OCM Scrum team in the work plan (User Story development) and work execution.

Advised executives on IT and Business alignment strategies for the enterprise integration of Lean Agile methods and the Scaled Agile Framework (SAFe) and Scrum methods impacting all Agile teams within Cigna Pharmacy. Consult and advise Cigna Pharmacy leadership in delivering effective ongoing ASG wide communications for: (1) Role Clarity; (2) Enterprise Portfolio Management; and (3) Business and Customer value.

Todd Q. Adams

Confidential - 3 -

BUSINESS TRANSFORMATION LEADERSHIP – DIGITAL TRANSFORMATION City of Cleveland Department of Public Utilities, Communications Consultant, (4/13 to 9/16)

Managed Advanced Metering Infrastructure (AMI) communication and customer engagement plan for 425,000 water utility customers (commercial, industrial, and residential). Managed customer communications plan ROI for executive leadership, Smart Meter vendor, and Smart Meter installation companies.

Provided market segmentation and customer engagement services to a public utility that serves 1.5 million people. Managed project plan milestones and budget as part of $86 million 3-year Smart Metering initiative.

Managed Smart Meter field deployment communication plan that supports the field deployment and workflow management plan for 425,000 installations. U.S. Department of Energy, Change Management Advisor: (5/15 to 12/15)

Advised and consult C-level and IT senior leadership relative to Organizational Change Management

(OCM) strategies for a U.S. Department of Energy research facility ($1 Billion annual budget) dedicated to sustainable energy and environmental solutions. Leading IT middle managers in developing OCM Communication campaigns that reinforce behavioural change for the following; Cyber Security, Project Management, Enterprise Architecture, and IT Self-Service management.

Conducted Change Readiness assessments and Resistance Management planning utilizing Prosci™ OCM methodology for a $41 million IT organization. Advised CIO and IT senior leadership on strategies to implement Prosci ™ ADKAR® (Awareness, Desire, Knowledge, Ability, and Reinforcement) OCM methodology impacting 160 IT employees.

Developed Coaching Plan / Training Plan for IT leadership that facilitates the alignment of IT outcomes with business value. Coordinate and develop a behaviour-based coaching model for 25 IT leaders that encompasses performance management for improving employee satisfaction. CenterPoint Energy / Electric Utilities, Business Process Change / Improvement Consultant (4/11 to 4/13)

Implemented future state work management business processes for a $700 million Smart Grid ERP initiative. Facilitated Business Process Design and Organizational Change workshops for Intelligent Grid and Smart Metering initiative for a Transmission and Distribution electric utility serving 2.1 million customers.

Coached Subject Matter Expert (SME) teams of 15 – 20 people in the delivery of recommendations within the following areas; Organizational Design, Human Capital Change Management, and Business Process Change. Managed change management project milestones for project stakeholders and Project Management Office (PMO).

Smart Grid / Smart Metering Consultant (Energy and Water), Public Affairs Director (10/05 to 4/11)

Served on the Business Council of the United States Council of Mayors. Developed and fostered strategic partnerships with big-city mayors for a Smart Water Metering firm. Outlined the triple bottom line (fiscal, environmental, social) value of energy and water investments to private industry executives.

Served on an Organizational Change Management team to facilitate the future business state as part of a $70 million merger and acquisition of a Smart Metering firm. EDUCATION

BBA, Computer Science, Howard University

Certified Prosci™ Organizational Change Management Practitioner

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