Customer Service Assistant
Resume:
LISA
BALMAN
CUSTOMER SERVICE/ LOGISTICS
SPECIALIST
ADMINISTRATION
**-***** + customer service
experience with proven success
in logistics and distribution.
PROFILE
SKILLS
CUSTOMER SERVICE
LOGISTICS
CONTACT
269- 275- 9656
6610 CELERY STREET
KALAMAZOO, MI 49048
**********@*****.***
WORK EXPERIENCE
Oversee the on-time delivery of goods to customers. Update and provide tracking information to customers as well also internal managers. Monitor and report driver issues. Assign drivers to routes, handle customer complaints, and investigate delivery issues.
TRANSPORTATION SPECIALIST @ I SUPPLY COMPANY
September 2017 - C urrent
Manage incoming calls and customer service inquiries. Identify and assess customers’ needs to achieve satisfaction. Follow communication procedures, guidelines and policies. Provide accurate, valid and complete information by using the right methods.
CUSTOMER SERVICE @ LIFE SOLUTIONS
February 2013 – August 2017
Answer incoming calls and place customer orders. Track process of orders. Build sustainable relationships and trust with customer accounts through open interactive communication. Process and complete customer account and file documents.
CUSTOMER SERVICE @ KEN SPECIALTIES
October 2009 – February 2010
Manage account receivables and payables. Provide service to all guests in facility. Track process of order for clients. Resolve service issues and share benefits of additional services. Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns. CUSTOMER SERVICE ASSISTANT SUPERVISOR @
AVAN TILE
August 2004 – January 2008
KELLOG COMMUNITY COLLEGE
Health and Human Services
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