Customer Service Executive, Data Entry, Quick learner

SENTHIL KUMAR M

#**C, Pillaiyar Koil Street, Thiruvanmiyur, Chennai 600041, Tamil Nadu

• 984*-***-*** • **************@*****.***

Summary

Enthusiastic Customer Service Executive with over 6+ years’ experience in-good knowledge of banking/healthcare claims processing. Highly-professional and organized Medical Insurance Specialist with a solid experience in processing medical insurance claims as well as reviewing and maintaining patients records and billing and reimbursement purpose. Energetic and driven to reach company goals, personable professional capable of building immediate positive customer report, and long-term loyalty.

Professional Skills

Typing: Practical (English)

Operating Systems: Windows 10, 7, 8/XP

Others: Basic knowledge in MS Office (Word, Excel & PowerPoint)

Employment History

Omnitech Resource October 2018 to April 2019

Process Executive

Chennai, Tamil Nadu

Responsibilities:

Complete all assigned data entry requests/tasks within required timeframes while maintaining a high level of quality

Maintain a 99% accuracy rate by assessing client and account documents for errors according to standard practices

Frequently commended by management for catching errors.

Supervised the design of the website and provided the necessary changes.

Ensured the quality of delivered websites by testing every element of the websites.

Conducted keyword research.

Intelenet Global Services Pvt. Ltd October 2015 to October 2018

Customer Service Executive

Chennai, Tamil Nadu

Responsibilities:

Working knowledge of Medical Insurance & Protected Health Information (PHI).

Typically receives little instruction on day-to-day work, general instructions on new assignments

Performs related duties as assigned

Typically receives general instructions on routine work, detailed instructions on new projects or assignments

Self-motivation to work under his/her own initiative

Attaining daily, weekly and monthly targets specified by the process

Maintain broad knowledge of promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training

Sutherland Global Services Pvt. Ltd September 2012 to July 2015

Process Associate

Chennai, Tamil Nadu

Responsibilities:

Manage day-to-day operations of a team of team members and data associates (transcribers & annotators) including logistics, planning, quality control, and reporting.

Training of new team members and support their development. Handling escalations.

Make sure that customer's information is kept safe and secured.

Communicate effectively with other leads and track individual SLAs are met.

Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning.

Preparing reports with a view to monitor the performance & efficiency of team members, ensuring compliance with pre-set quality parameters.

Documented all customer inquiries and comments thoroughly and quickly.

Coordinated between billing department and customers to resolve problems.

Entered data promptly and efficiently with a 100% accuracy rate.

Attaining daily, weekly and monthly targets specified by the process

Greeted customers in a timely fashion, while quickly determining their needs

Education

Dhanraj Baid Jain College of Arts and Science

Bachelor's Degree

Chennai, Tamil Nadu

Graduated May 2012

Bachelor of Science in Computer Applications - BCA

Hobbies & Interests

Listening Music and Playing Cricket & Carrom

Languages

Tamil: Native

English: Proficient

Soft Skills

Good Communication and Presentation skills.

Enthusiastic team player and leadership skills

Personal Details

Father’s Name MUTHU M

Gender Male

Date of Birth 10-07-1991

Marital Status Unmarried

Blood Group O+ (positive)

Place of Birth Chennai, TN

Languages Known Tamil & English

Current/Permanent Address #36C, Pillaiyar Koil Street, Thiruvanmiyur, Chennai 600041, Tamil Nadu

I, certify that to the best of knowledge and belief, this CV correctly described my qualifications and my experience.

Yours Faithfully,

Senthil Kumar M

Place: Chennai

Date:

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