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Technical Writer Security Officer

Raleigh, North Carolina, United States
November 07, 2019

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Michael D. Moore, MIS

Cell Phone: 919-***-**** - E-mail:

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Professional with experience in technical writing, NIST framework, risk management, and the development of policies and processes to streamline and improve deliverables. Expertise in managing complex projects simultaneously meeting strict deadlines. Demonstrated success in creating user documentation for expert, intermediate, and novice users. Extensive experience with storage solutions, virtualization, and big data. Verbal and written communication focused on team and staff development and building and growing relationships with staff, clients, upper level management, and decision makers. Proven track record in content and production management, validating documentation and software usability. Success and additional training in:

Network Administration

Systems Analysis & Design

Cloud Platforms

Enterprise System Architecture

Information Systems

Data Storage

Agile Development Methodologies

Process Methodologies

Security Models / Policies

Personal computers and workstations

Telephony and telecommunications equipment

Software usability

Professional Experience


March 2019-Present

Assist in IT operations and test planning to support Network Security Posture implementation.

Produce documentation plans to support IT operations.

Write and edit configuration standards, process flows, and operational procedures.

Wrote Network Security Posture Support Processes, Onboarding Processes, Workflows, and the Network Security Posture Implementation Playbook.

Produced three workflow enhancements for Ivanti HEAT service request to automate onboarding processes for new devices and authorization of new users.


August 2018-December 2018

Plan documentation of all policies and processes using the NIST framework to pass a full Sarbanes-Oxley audit.

Identify gaps in policy and process documentation to ensure passing Sarbanes-Oxley audit.

Completed and published over 30 policy and process documents within six weeks.

Completed Application Risk Assessments for 18 applications within four weeks.

Created project plan for implementation of risk management profiles in ServiceNow.

Biogen – Technical Writer II (Process Analyst)

December 2017-June 2018

Created over 30 procedure documents, SOPs, and standard change documents with flowcharts in Microsoft Word from scratch to bring the Data Center Operations department to an inspection-ready process management repository system to comply with ITIL and GxP requirements.

Managed projects, including schedules, approvals, and review processes, for delivery of intellectual collateral ahead of schedule.

Analyzed processes for risk assessment and process improvement.

Created flowcharts in Microsoft Visio illustrating process workflows.

Wells Fargo – Senior Technical Writer

September 2017-November 2017

Took initiative to identify needs and complete a fully usable Business Requirements Document for application development.

Introduced and implemented a Style Guide based on the Microsoft Manual of Style.

Collaborated in the development of Functional System Design and High-Level Design documents to support externalization and authentication of web applications.

Wrote documentation in Microsoft Word to support externalization of authorization and authentication for migrating approximately 300 web applications to the cloud.

Itron, Inc. – Senior Technical Writer

November 2012-September 2017

Proposed and spearheaded documentation minimization project to streamline the OpenWay content library for improved customer navigation and usability by reducing a 1200-page user guide to 350 pages and streamlining installation and configuration procedures by 20%.

Improved translation efficiency through use of global English and attention to detail.

Recognized with a department Star Award in 2013 for exceptional, fully validated release and procedure documentation that earned high customer satisfaction marks.

Planned and managed progress in Visual Studio Team Services (VSTS) and Team Foundation Server (TFS), and managed document libraries and topic data sets using DITA and Vasont CMS.

Collaborated with teammates and coached and mentored junior level team members.

Setup and managed two Windows-based VM servers with Oracle and Microsoft SQL Server Database Management Systems for documentation validation.

Tekelec – Contract Technical Writer

October 2011-October 2012

Created customer documentation in XMetaL and flowcharts in Microsoft Visio for telephony and telecommunications products managed in Vasont Content Management System.

Produced the documentation DVD, managed documentation part numbers and engineering change requests, and improved process efficiency and management documentation.

Coached and mentored junior level team members.

Cisco Systems – Senior Technical Writer

November 2006-February 2011

Contributions recognized with Golden Hammer award for highest-quality solution document and Golden DIG awards for garnering the most hits by prospective customers in a single month.

Co-developed the formalized process to streamline documentation development, reducing time-to-market on solutions documentation for system and network architecture solutions.

Coordinated with network architects and testers to write technically accurate design and implementation guides for service provider and enterprise network and storage solutions, leading to the adoption of Cloud services, Software as a Service, and triple play service architectures.

Contributed to the development and improvement of WAT to streamline collaborative authoring and improved time-to-market on critical deliverables.

Managed access permissions to Wiki Authoring Tool (WAT) for solutions development team members.

Technical Skills

Project Management: Team leadership, coaching and mentoring, communication, negotiation, problem solving, organizational influence, scrum master, project planning, schedule management.

Methodologies and Concepts: NIST, ISO 27001, SDLC, ITIL, GxP, Security policies, Agile, scrum

Markup Languages: DITA, XML, HTML, SGML, and Wiki.

Markup Editors: Arbortext Adept Editor, XMetaL, oXygen, Dreamweaver, Confluence Wiki Editor (WAT), Microsoft Front Page, HoTMetaL Pro.

Content Management Systems: Documentum, Vasont.

Office Suites: Expert user of Microsoft Office and office suites.

Page Design and Layout Programs: FrameMaker and structured FrameMaker, IBM ID Workbench, QuarkXpress, Robohelp, and Microsoft Publisher.

Publishing Applications: Adobe Acrobat, WebWorks Publisher.

Operating Systems: Microsoft Windows, Microsoft Windows Server, VM, UNIX, Linux, and Mac OS. Set up VM environments in Microsoft Windows Server.

Project Management Tools: Visual Studio Team Services, Team Foundation Server, Microsoft Project.

Spreadsheet Programs: Microsoft Excel (with Solver), statistical analysis with knowledge of Power BI, and linear programming.

CASE and System Analysis and Design Tools: Microsoft Visio.

Graphics Programs: SnagIt, Corel Paintshop Pro, Adobe Photoshop.

Networking: Knowledge and experience managing client-server and peer-to-peer LANs using IEEE 802.3 and 802.11N and G standards Microsoft Windows server and client operating systems, UNIX, Linux, and similar network operating systems.

Database Management Systems: Microsoft SQL Server, Oracle.

Learning Management Systems: Adobe Captivate and TechSmith Camtasia.

Programming: Familiar with Borland C++, Microsoft Visual C++, Microsoft Visual BASIC, and BASIC.

Relevant Education

Post Graduate Education

Master of Science, Management Information Systems. Strayer University. Distinguished Graduate. Charter Member Strayer University Chapter of Golden Key International, Member Alpha Chi Honor Society, 4.0 GPA.

Graduate Coursework, 24 Credit Hours, English Literature. North Carolina State University.

Graduate Coursework, 24 Credit Hours, Education. North Carolina State University.

Baccalaureate Education

Bachelor of Arts, Campbell University. Summa Cum Laude, English Major

Professional Affiliations

Project Management Institute, Member 2018

Society for Technical Communication - Judge, STC-Carolina Technical Publications Competition

Strathmore’s Who’s Who of American Professionals, Honored member

Professional of the Year in Technical Communication 2009

Technical Writing Professional of the Year, 2008

Military Experience

United States Army Reserves, E Co 1/323rd Training Regiment

Company Commander

Led a company of 12 professional trainers conducting Basic Combat Training at Fort Jackson, SC.

Trained 250 new soldiers to a never-before achieved and unprecedented 98% first-time qualification rate on Basic Rifle Marksmanship and above-par results in weapons and tactics training.

Planned and coordinated company training events to establish company cadre mission readiness.

Evaluated soldiers’ performance and counseled cadre and soldiers in professional development.

Company Executive Officer

Developed training plans and supervised development of lesson plans and instruction blocks.

Advised on teaching methods and coordinated to obtain and develop training aids.

Oversaw personnel and administrative actions with 100% turn-around within 48 hours.

Additional duty as Battalion Webmaster creating and updating Web marketing content to recruit prospective reserve soldiers.

Additional duty as company physical security officer, inspected physical security measures and recommended security policies, emergency response plans, and information and operations security awareness.

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