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Software Engineer Customer Service

Vasant Nagar, Karnataka, India
November 07, 2019

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Malliswari Kaluva



With overall 4.8 Years of Experiences in Oracle (PL/SQL) Development, System Analysis, Design, Production Support, Customization.

Having Domain expertise in Banking, HealthCare, Insurance and Mutual funds.

My responsibilities include analyzing the defects and solving them. Tracking the defect release status.

Experience of Interfaces, Conversions, Customizations, Reports and concurrent programs of Oracle (PL/SQL), ASP.

Coding Experience in Oracle PL/SQL on client server /Web based system with knowledge of Stored Procedures, Functions, Packages, Database Triggers, Dynamic SQL, Exception Handlers, Referenced Cursors, Collection, and PL/SQL Records & Tables.

To work in a challenging and creative environment, where I can integrate my skills and apply them positively to achieve organizational objectives and subsequently develop my skills.



Banking, Healthcare, Insurance and Mutual funds



Application Servers

Oracle Weblogic 11g, Oracle 9i/10g/11g

Web Server

Apache Tomcat 6.0.


Oracle 11g.

Version Control Tools

Visio, Tortoise SVN, IBM Rational Clear Case.


WinSCP, Windows7/XP, Unix


Agile, Scrum


MCA -- Vivekananda College of Arts and Sciences for Women, Thiruchengode, TN March 2008

B.SC (Computer Science) -- Aditya Degree College, Nellore, AP April 2005

HSC – Aditya Junior College, Nellore, AP April 2002

SSLC -- ZP High School, North Rajupalem, AP April 2000


Franklin Templeton Feb’ 2016 to till date

Senior Software Engineer


Desert Rose is the India TA record keeping system, which maintains the investor and distributor details, and used for transaction processing, dealer commissions, reconciliations, distributions.

Currently India TA’s processing activities are done out of two processing sites Chennai and Hyderabad. Applications are received via physical paper from branches (currently 34) and images from outsourced collection centers across the country (currently 104), apart from electronic feeds from the website and selected distribution partners who trade with us electronically.

From the existing physical paper-based processing model, the India TA would like to move to an image-based processing model to improve productivity, increase automation of document management, improve process controls, reduce processing and storage costs, improve process management and service turnarounds.

To achieve the stated objectives above, India TA would require implementation of an Imaging, Indexing, Retrieval and Processing solution that will provide the ability to:-

Build the required Integration components for Transaction processing system with the document storage system

Provide the Imagine viewing solution for Transaction Processing (Split View) based on WIRN and prioritization


•Involved in implementation of Oracle SQL & PL/SQL Programming based on requirements.

Environment: Oracle PLSQL, Oracle 11G, UNIX, Agile.

UST Global Sep’ 2015 to Dec’ 2015

Senior Software Engineer


Change Healthcare, formerly known as Emdeon Inc., is a leading provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers, and patients in the U.S. healthcare system.

Integration & Hub Security (CIHS) is an application that allows both internal & external users to access to the applications that they are authorized to. (Provider Self Registration, Enrollment Manager, Enrollment Wizard, Vision, Manage Customer Applications, etc.) It is a gateway where the user is authenticated and authorized to perform their business tasks. The user will be given privileges to view or edit the data in his/her domain.


•Backend Programming using Oracle 10g.

•Creating / Modifying packages, procedures, functions using advanced PL/SQL concepts based on the requirement.

•Resolving the issues logged by clients/Testing team

Environment: Oracle PLSQL, Oracle 11G, UNIX, Agile

True Tech Solutions May’ 2015 to Aug’ 2015

Senior Software Engineer


The Pristima Suite is a comprehensive Research and Safety Study Management application. The Pristima® Suite is a fully integrated, end-to-end enterprise solution for tracking and managing veterinary facilities and research subjects throughout the preclinical research process. From ordering through the study submission process, the system offers advanced capabilities for toxicology and pathology data management. The Pristima software platform delivers essential capabilities across the entire drug discovery process and enables organizations to maintain all preclinical data in one system.


•Backend Programming using Oracle 10g.

•Tuning of SQL Queries for application.

•Creating / Modifying packages, procedures, functions using advanced PL/SQL concepts.

•Extensively used Ref cursor, Bulk collect, PL/SQL Collections, dynamic SQL.

•Debugging the Java code for tuning/Creating the related PL/SQL Packages.

Environment: Oracle 10g, SQL Developer, Java Eclipse, Windows XP.

Cap Gemini India Pvt. Ltd Apr’ 2014 to Oct’ 2014

Associate Consultant


Receivables & Collection Management Solution (RCMS) is a system developed for standard chartered bank (SCB) catering to its receivable and collection processing needs and to provide to its customers the value added services.


RCMS will be enhanced to interface with Transaction Screening System (TSS) to enable real-time screening for Cheque, Cash, DDI and DDA transactions processed in RCMS. Transactions will be sent for screening based on Country – Product – Currency – Transaction stage configuration defined in RCMS.


Central Bank of UAE (CBUAE) intends to enhance the payments (and receivables) systems offered in the country by introducing a system that shall be referred as the UAE Direct Debit System (UAEDDS). The UAEDDS provides the framework under which Banks enable Originators or Service Providers to collect amounts due from Payers in an efficient and cost effective manner.

The Objective is to provide an alternative method of effecting recurring payment transactions for utility services which would reduce the need for issuing and handling paper instruments. This should lead to improved customer service by the Banks / Companies / Corporations / Government departments collecting / Receiving the payments.

RCMS – Report Only Product Change

RCMS will be enhanced to have a ‘Reporting only’ feature which enables the system to report those transactions without performing any credit posting.


Backend Programming using Oracle 10g.

Tuning of SQL Queries for application.

Creating / Modifying packages, procedures, functions using advanced PL/SQL concepts.

Interaction with Client and Cross functional teams on a day-to-day basis to keep track of current requirements

Creating and modifying of database objects like tables, sequences and indexes.

Extensively used Ref cursor, Bulk collect, PL/SQL Collections, dynamic sql.

Creating complex queries, views, triggers and error handling as per the business requirement.

Generated SQL scripts to create and drop tables, views, primary keys, indexes, constraints, sequences, grants and synonyms

Fix issues logged by clients/Testing team

Involved in Prepare test plans and perform unit testing and System Testing of code.

Involved in Preparing Traceability Matrix.

Involved in Source Verification by using Beyond Compare Tool.

Customized analytical reports for existing system using Reports 9i.

Environment: Oracle 10g, Toad, Winscp, Oracle Reports 9i, UNIX, Windows XP.

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