Professional Summary

Self-motivated and Detail-oriented quality assurance testing professional offering strong research and debugging skills with outstanding oral and written communication skills. Extensive knowledge in computer software development. Personable individual successful at working in a collaborative style team-based environment,

Skills

508 Compliance and Accessibility: JAWS, MS Narrator, Inspect (Windows 8 10.1), SortSite, W3C Markup Validator, and Dragon.

Rational (IBM): Jazz Quality Center (a.k.a. RTC), ClearQuest, ClearCase, Quality Manager, Rational Functional Tester (UFT),

Microsoft: Azure DevOps (a.k.a. VSTS) Visual Studio Team Foundation Server

HP: HP Application Lifecycle Management (ALM) (Quality Center), HP Unified Functional Testing (UFT), Micro Focus Quality Center

Mobile Testing: Emulator (Ranorex)

Framework: AngularJS, Ruby Rails, Python, ASP.NET, and .NET

Application’s: Desktop, Web, Mobile, and API

Business Processes: RUP, Swimlane Diagrams, Process Flow Diagrams, Use Cases, and User Stories. Business Process

Reengineering

Cloud Services: Amazon, Microsoft Azure, VMware, Ruby Rails

OS: Microsoft Windows, Linux, Unix, Oracle Solaris, Ruby

Database: ETL, FTPS, SFTP FTP, Data Mining.

Microsoft Office: Word, Excel, Project, Power Point, Visio

SDLC: Agile, Extreme Programming, Rapid, CI/CD, SCRUM, and Waterfall

Technical Writer: Help, FQA, User Manuals

Program Languages: Java, JavaScript, C#, SQL, XML, HTML, Unix, and VBScript

Testing: Ad-hoc, AI, API, Automated, Cross-browser, Cross-platform, Database, ETL, Failover, Functional, Integration, Manual, Negative, Performance, Positive, Recovery, Regression, Smoke, Static, Unit, and UAT testing.

Contracts

Affordable Care Act - Health Ins. Market (IRS)

AT&T (Telecom)

BC&BS COBRA Health Plan

Bureau of Labor and Statistics

Customer Account Data Engine (IRS)

Census (US) Business Forms

Centers for Medicare and Medicaid

Department of Commerce

Department of Defense

DHS/TSA (No Fly List)

DLA Piper (Global Law)(UK and US)

eAuthentication (IRS)

eLearning and Certification

FEMA/ NFIP – Flood Insurance

Freddie Mac (Delinquent Loans Dept)

Hand Surgery Center NYC (Patient Database)

National Archives:

National Archives: Office of Personnel Management (OPM)

Electronic Records Archives (ERA)

Executive Office of the President (EOP)

Toys R Us Medical Plan

United Parcel Service (UPS)

US Airforce and US Army

Repeatable Testing Processes for Multiple Projects

As a Business Analyst, lead inception sprints; creating use case models, user flow diagrams, activity models, user stories, and requirements. Re-engineered business processes to improving productivity, quality, and performance through an analysis of the end to end processes; creating user stories, workflow diagrams, and story boards with product owners and SMEs;

Facilitated daily stand-ups for each project as the de facto SCRUM master;

Generated traceability matrix to relate user requirements, test cases, and defects to confirm that for each requirement a passable level of testing was achieved;

Liaised between Product Owner, SMEs and development teams, providing project updates and consultation; mediating impediments, removed obstacles and distractions identified by team. Edited, proofed and critiqued scripts written by the test team;

Monitored testing processes to verify procedures and performance of the tests met specifications and protocol;

Produced tests scripts (manual and/or automated) for Acceptance, Ad-hoc, Back-end, Backward Compatibility, Browser Compatibility, Comparison, Compatibility, Component, End-to-End, Equivalence Partitioning, Functional, Graphical User Interface, Happy Path, Install/Uninstall, Integration, Load, Negative, Non-Functional, Performance, Recovery, Regression, Risk-Based, Sanity, Security, Smoke, Static, Stress, System, Unit, Usability, Volume, Vulnerability, and White Box testing, Performance, Load balance;

Provided agreed ‘deliverables’ (e.g., Product backlog, Sprint backlog, Product increment Release, and RTM) for the product;

Replicated data to create test cases to verify/validate the: 1) the application stores the transaction information in the application database and displays them correctly to the user. 2) Verify No information is lost in the process. 3) No partially performed or aborted operation information is saved by the application. 4) No unauthorized individual can access the user’s information;

Produced plans, strategies, and scenarios for system testing. Elicited and forecasted requirement deliverability’s for sprint backlogs (sprint timelines and resources). Created and maintained project Schedule in MicroSoft Project’s;

Managed 508 testing activities and identifying contradictions related to 508 compliance. Developed test schedules, validation of manual and automated testing, aided developers and interpreted section 508 technical standards;

Participant in defect identification and management. Identified the severity (impact to application) and priority (fix urgency) for sprints

Job History

QA Analyst, The Forza Group LLC

11921 Freedom Dr. Reston, VA 20190,

Nov 2018 – May 2019

Implemented COTS timekeeping and billing applications built on a .NET framework. The applications eliminated manually capturing time by pen and paper and manually entering that information into their general ledge database. Once released, users could enter hours in real-time across multiple devices (desktop, iPhone and Android); and then automatically send the hours, rates, etc. to the general ledger invoice database at the end of each workday.

Created and executed manual test scripts for UI and GUI; process handling, usability, error handling, navigation, API, and ETL. Also, created and executed manual test cases for cross-browser testing (IE, Firefox, and Chrome) and mobile web devices. Verified data persistence and evaluated results to confirm compliance with requirements. Communicated test results and feedback to development. Created Verification Reference Matrix.

UK and US

Sr. QA Engineer, Northrop Grumman Corporation

8300 Professional Place, Hyattsville, MD 20785

Aug 2013 – Jan 2018

Organized IRS testing activities for the ACA Health Care SFTP State data to IRS data exchange project. Verification and validation of the transmission with the ACA development teams and the IRS's development team. Walked through transfer process with each states’ representative verifying the file transfer processes performed as expected and error handling processes were present. Summarized ETL and API test results in SharePoint. Generated SQL scripts to verify the data inputted to the database and SoapUI supported API tests. The IRS successfully ingested 215,750 records in 2014 as a result of the SFTP testing with Maryland, Rhode Island, Arkansas, and Idaho.

Created manual test scripts to V&V the GUI and UI to verify forms (1095-A, 1095-B, 1094-C) were ingesting to the IRS ACA database. Also, V&V API for forms 8962, 8965, 8963. Built customized SQL scripts to gather the state transferred data for GUI and UI testing.

Created manual test scripts for Customer Account Data Engine Individual Master File (IMF) DB2 ETL testing. Scripted Unix shell scripts to replicate real data needed for testing.

Created manual NIST test scripts for the IRS desktop web-sites and mobile web-site applications, ‘View Your Account Information’, ‘Where is My Refund’ and ‘IRS2Go’, GUI and UI testing. Mobile test involved the use of an emulator. The site provided millions of IRS taxpayers accessibility to create an online account to view submitted filings.

Sr. Business / QA Analyst, Fenestra Tech Corporation

50 Carroll Creek Way, Frederick, MD 21710

Nov 2006 – Mar 2013

SME for ETL data warehouse domain NARA ERA, EOP, and OPM projects. Tested to ensure business transformation accuracy logic. Verified data loaded from the expiring data warehouse was loaded to the destination data warehouse. Coordinated creation of SQL scripts for back-end data validation.

Created manual test cases and test scripts for: a) GUI and UI testing, b) API/UTF, c) LDAP/MFA. (Java). The TC and TS were created in both Microsoft Word and Microsoft Excel; and later imported to Borland.

Managed team responsible for disaster recovery testing to verify that after a cataclysmic event the system infrastructure (hardware and software) could be recovered. Created a technical instruction guide that specified step-by-step procedures and processes to ensure the efficient and effective resumption of business services.

SME for Census 2012 Business forms. Created manual scripts to verify applications functionality for completing forms, handling errors, role-base activities and navigation.

Conducted automated 508 compliance testing using JAWS and MS Narrator for the United States Economic Business Census 2012 Forms Documented testing results in a Proprietary Census Wiki database.an understanding of the business processes.

Created a technical instruction guide plan that specified step-by-step procedures and processes to ensure the efficient and effective resumption of business services.

Configuration Build Manager and Test Lead, IBM

2300 Dulles Station Blvd, Herndon, VA 20171

Sep 2005 – Nov 2006

Test SME for the GoArmyED virtual web-application. The application provided Active Duty personal to register and track college courses worldwide. Performed unit, functional, integration, and accessibility testing of the application; and backend verification to test for data integrity.

Business SME for the U.S. Department of Commerce’s’ General Counsel Legal Department. Worked with stakeholders re-engineering active business flows and processes. From these meetings I created user stories and, process workflow diagram. Identifying improvements and changes to the business workflow based upon the discussions with the stakeholders. Reviewed the drafted requirements with the stakeholders to determine the content correctly reflected how the how processes were to work.

Lead a team of 5 that coordinated deployments for the Centers for Medicare & Medicaid Services Healthcare Integrated General Ledger Accounting System (HIGLAS). Held daily status, planning meetings with team. Made the final decision of what could and could not be released with each build. On call 24/7 to trouble shot problems with the deployments. CMS’s Healthcare is an Integrated General Ledger Accounting System (HIGLAS), a component of the Department of Health and Human Services (DHHS), Unified Financial Management System (UFMS). Responsible for ensuring latest transmittals to communicate new or changed policies or procedures that we will incorporate into the CMS Online Manual System.

QA Requirements Manager, Houston Associates, Inc.

4601 Fairfax Drive, Arlington, VA 22203

May 2005 – Sep 2005

Administered the setup of the RTC Jazz suite of tools in a manner that fitted the needs of the stakeholders Iterative RUP SDLC approach for the capture and traceability of requirements and test. Held training session with a team of employees and OPM stakeholders. I trained the stakeholders how to create Use Case Models in Rational Rose (Business Use-Case Model and Business Object Model); and then generate requirements in RequisitePro. Instructed the team in how to setup and trace requirements to-from Rational Test Manager; and ClearQuest for defe3ct tracking.

Created requirements by interviewing SMEs, analyzing and modeling existing businesses and identifying areas for changes and improvements using Rational Rose and Rational RequistPro

Senior QA Analyst, Artech Info. Systems

360 Mt Kemble Avenue, #2000, Morristown, NJ 07960

Aug 2004 -Mar 2005

Performed UNIX backend testing of TSA application by creating shell scripts to run DB tests.

Business and Test Analyst, KForce

120 East Baltimore Street, Suite 1840, Baltimore, MD 21202

Apr 2004 – Aug 2004

Studied operational processes used by UPS to deliver packages; along with how their hand-held equipment performed. Created business requirements, business process workflows, and rudimentary architecture definitions. Created test plans, approaches and procedures in MicroSoft Office tools (Word, Excel, etc.). Created test scripts to conduct UAT with the project stakeholder. Conducted hands on testing using the prepared scripts while client was present to ensure functionality matched the business processes. Derived and evaluated testing progress and quality indicators. Lead team of 3 in the processes and documentation testing efforts. Developed presentations to deliver testing statuses to stakeholders.

Business Analyst, SESC

12355 Sunrise Valley Drive, # 240, Reston, VA 20191

Sep 2003 – Apr 2004

Administered the setup of Rational Suite: RequisitePro; TestManager and XDE databases for a US Bank Banking and Financial solutions product. Imported to the RequisitePro requirements from pre-existing document management database. Specific duties included importing historical requirements documents, creating the hierarchy for the requirements and generating SODA documents related to the requirements documentation.

Business / Test Analyst, NumberSix Software

1593 Spring Hill Road, Suite 220, Vienna, VA 22182

Aug 2001 – Sep 2003

Studied workflow and business processes for the US Air Force Art to the public web-site. Created manual usability tests scripts, US/UX, and Accessibility.

Studied workflow and business processes for the National Institutes of Health Physical Inventory Management. Imported to RequisitePro. requirements previous stored in MS Excel.

Worked with the Bureau of Labor and Statistics stakeholders to develop requirements for a statistical report to be generated monthly.

Ran automated Rational Performance Tester (RPT) performance testing for Toy’s R Us employee web timesheet application. Deployed test software to servers, created virtual users, setup monitors, and ran tests. Able to generate the statics the stakeholder needed to Stress the upper limit capacity of the system and to determine how the system performed if the current load goes well above the expected maximum. To run the performance test.

Developed wireframe for proposed site in Dreamweaver. Created manual test scripts for testing for new application, Hand Surgery Center in New York City. Testing was conducted on multiple operating systems; multiple browsers, and frameworks. Ensured HIPPA privacy standards.

Project Manager, KnowledgePlanet, Inc.

5095 Ritter Road, Mechanicsburg, PA 17055

Mar 2000 – Aug 2001

Developed Test Plan template for the Content Certification Team. Prioritized, assigned and delegated work to developers in accordance with the overall project schedule for eEducation classes. Conducted business and technical reviews to create decision, actor and process models

VA, KY, PA

Senior Consultant, Acuity Tech. Services, LLC

11710 Plaza America Drive, Suite 700 Reston VA 20109

Mar 1999 – Mar 2000

Developed business requirements for billing process that captured and maintained accounts for AT&T clients. Investigated production problems (including analyzing source code and evaluation of multiple system interface agreement documents) to identify solutions that will meet the users’ needs and bring the production system back into working compliance.

Test Lead, Wellspring Resources

201 N Franklin Street, Suite 1300, Tampa FL 33602

Nov 1997 – Dec 1999

Created and executed manual test cases and scripts from requirements and functional specifications written for the Toy’s R Us health insurance plans. Prepared for testing by creating and manipulating test data. Gathered program promotional changes from developers to package and release to operations team. Ensured version control of promoted programs.

MD, FL

Test Lead, Airlines Reporting Corporation

1530 Wilson Blvd, Arlington, VA 22209

1997

Investigated and developed requirements for a process that allowed communication with external entities via an E-mail Intranet based site. Designed GUI environment for Help Desk Systems processing team that allowed for improved customer service and increased telephone efficiency.

US, UK, France

Education

Yorktowne Business Institute – Greenbelt, MD - Certificate of Completion Business Administration

Reference

Stephen Oates

Phone: 202-***-****

adar0f@r.postjobfree.com

Sr. Tester- Fenestra Technologies-

Terry Ferguson

Phone: 301-***-****

adar0f@r.postjobfree.com

Sr QA Test Engineer-Northrop Grumman

Jonelle Woodward

Phone: 443-***-****

adar0f@r.postjobfree.com

Sr. Business Analyst-DLA Piper

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