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Social Media Desktop Support

The Bronx, NY
November 06, 2019

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Permanent Address:

**** ******* ******

Apt *G

Bronx, NY 10467

Phone: 929-***-****

Kwadwo Abankwa


Onondaga Community College (Syracuse, NY) - Desktop Support January 2017- May 2017

Setup PC’s and laptops for students

Helped reset a user password in Active Directory

Installed windows Operating systems and other Microsoft office programs on computers

Diagnosed and resolved internet connectivity issues

Provided in person support to students on a different information technology related issue

Upgraded software, installed hardware and implemented file backups

Provided timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel

Used Spiceworks to monitor and update incoming/assigned tickets (New York, NY) – CEO/Founder September 2012- January 2016

Created a vibrant website from scratched and averaged 5k+ active users weekly

Indecently created and manage entire platform and mode it one of the most popular Ghanaians websites

Performed website analysis and user test to certify proper management of content.

Developed data visualization strategy/solutions for search engine optimization

Used variety of data source including Google Analytics and Microsoft Webmaster Tools to understand visitors to improve web conversion

Used Microsoft Excel analytical functions like Pivot Table, charts to manage website finances

Optimized website performance to reduce load time and increased user interaction experience

Monitored daily website operations

Provided helpdesk support to visitors

Documented all issues and generate reports detailing common problems and errors

Performed regular assessments of site traffic and demographics

Created website page on social media platforms

Updated site with fresh content daily

Created website map for both users and search engines

Installed plugins manually and through ftp

Installed WordPress on a server


Onondaga Community College (Syracuse, N.Y) December 2017

A.A.S. Computer Information Systems (Associate Degree in Information Systems)

School Projects:

Used HTML, CSS and PHP to developed interactive website

Used Microsoft Access to create a database.

Queried Microsoft Access databases using SQL for data analysis.

Built Tableau dashboards to visualize spends and crime data in NYC

Used Google Analytics to monitor and understand website traffic.

Leadership & Extracurricular Activities:

Collegiate Science and Technology Entry Program (CSTEP): Scholar/Member Spring 2016 – Fall 2017

Seventh Day Adventist Youth: Member Fall 2006 - Fall 2011

Mock Trial: Member


SQL, Tableau, Microsoft Excel, Microsoft Access, Google Analytics, Microsoft webmaster tools, Prezi, Google Docs, SQL, PowerPoint, HTML, CSS, Windows OS, Mac OS,

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